I purchased a vehicle from this dealership and shortly after receiving it in Los Angeles, the check…read moreengine light came on within a mile of driving it. Over the following months, I spent approximately $25,000 addressing major mechanical issues including engine leaks and a non-functioning convertible top. I'm sharing this so other buyers are aware and strongly recommend a full pre-purchase inspection by an independent exotic car specialist before buying from out of state.

Shout out to Owner Chris and salesman Cody for their patience on me purchasing my new vehicle. I…read morewas on hold with my insurance company with funds from previous vehicle being totaled out among other hiccups along the way . Took some time but Whitehorse Automotive worked with me getting the vehicle I wanted.

Once again the service that was done at West Herr Honda was excellent! Paul the service manager was…read morevery detailed and knowledgeable about what needed to be done with my Honda CRV. They were very efficient with my vehicle and it was done in a timely manner. I am very satisfied with the service provided and highly recommend West Herr Honda.

No need for me to reply, come up with a professional solution. Don't let silly incompetent kids…read moredetail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it.

​Loyalty clearly doesn't mean much here anymore. After patronizing this dealership for years with…read morezero issues, I brought my vehicle in for a state inspection. It was failed due to ripped windshield wipers, which would be fine if they offered a reasonably priced fix. Instead, they tried to charge me almost $80 for a pair of wiper blades--a 100% markup over what local automotive part stores charge. With people struggling financially lately it is my opinion that this is very unreasonable. You can go to any local automotive parts store and find windshield wipers for anywhere $20.00 - $40.00, installed for free. In my opinion,​ using state inspections as an opportunity to price-gouge repeat customers is completely unacceptable. Very disheartening experience, and I will be taking my business elsewhere in the future.

Service team tells me service is due. I take off work and come in, they say service isn't due…read moreunless I want to pay extra for it. Not a coordinated, competent, or reasonable experience.

Had such a great experience working with John ("Coach") and the entire team! Everyone was so…read morefriendly, welcoming, and efficient from start to finish. Coach went above and beyond to work with me and made the whole process easy and stress free. My old car was literally falling apart, and they really got me out of a jam! I couldn't be happier with the experience and would definitely recommend Coach and the team to anyone looking for a vehicle. Thank you all!

Had a very pleasant experience buying my frontier. Danny was very accommodating and easy to work…read morewith

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)

I recommend being extremely cautious when looking at this dealership for anything. Service,…read morepurchases, etc. They do not communicate well. Will blame other departments, parties, or systems if communication breaks down. They are not aware of their own stock and sell vehicles as quickly as possible to whoever, regardless or appointments or prior agreements. Over 4 hours of time and 160 miles of driving spent to speak to someone for less than 3 minutes in person. I was not able to see a single vehicle and was told it was someone else's fault within the institution. Any criticism showing how unprofessional this facility behaves will be mocked, and customers will be laughed out of the room. They clearly are not hurting for business if this is how they behave. I caution any possible current or future customers.

Had a great shopping experience here, took some time to make a final decision but they worked with…read moreme after changing my mind on a model. General manager/Salesman worked on getting exactly what I wanted. Thanks guys ! Update : I find it hard when people complain about they didn't get what they wanted , I think they impulse buy and sign then regret it and take it out on dealer . I had cash down on my car didn't sign called dealer day before I was scheduled to pick up.car and wanted an upgrade , they were accommodating and very professional about it and got what i wanted. For Service department live in Buffalo rather take it here vs a high volume /Quick fix service department