I was very pleased with the service I received from Bienvenu Brothers. I called because my tankless hot water system was not firing on. I tried troubleshooting myself but after days of cold showers I knew I needed a pro. David, my technician, was great. Extremely quick diagnosis...but unfortunately not repairable as the entire circuit board was fried. If I wasn't prepared to do anything about it today, the visit fee for the diagnosis would have been very fair. I decided to get a quote to replace the burned out unit, as well as a second unit that serves the other half of my duplex...it was still functioning but well on its way to having the circuit board burn out. The installation was more than the traditional water heaters I am more accustomed, but I don't think I would have saved much if anything if I had taken time to shop around for quotes. And I am certain that I got a high quality product and high-quality professional installation that will stand the test of time. read more

They advertise a service they don't offer, failed to respond to my request on their website and don't return calls after leaving a message with a real person! Very Poor Service read more

I regret ever calling Bienvenu Brothers to come out and look at a plumbing issue. I called last week and was told that someone would call me this week to arrange to come out to look at it. I waited the week and they just called to tell me that they could send a technician right now. I informed them that I am at work and asked if I could meet them later. I was told that they don't schedule that way and I would only get 20 minutes notice of any appointment, which I can NEVER do...unless I agree to pay them an additional amount for after hours service. read more

I have used Bienvenu Brothers in the past, but after my most recent experience I am concerned I might have been overcharged then as well because I am a female that is clueless to HVAC units. Our upstairs air conditioning went out last week and we had their AC man come out, he came out the next day which was prompt enough. He and another worker spent about 30 minutes at the house and told me we had a leak in the coil. Leak apparently could either be an inside leak or an outside leak, and because ours was inside it was not nearly as severe. I was informed they were filling it up with Freon because a considerable amount had leaked out and that it should last us around 6 MONTHS. They were going to look at getting us a new coil, but they are on back order due to the pandemic and have no clue when one will be available- Freon apparently was a band aid to the problem. Which I'm thinking okay that's fine, put the Freon in and we will wait to hear on the coil. The bill was over $500 just for Freon and 30 mins of their time. ONE WEEK LATER the unit is out again. When I call the repair man to ask what the deal is because he said it would last 6 months, he tells me his gauge that tests the unit just says if there is a leak or not- it does not tell him how significant the leak is. Wouldn't you think it is common decency to tell the customer that upfront? Then let them make the decision on their own to spend $500 for what could potentially be nothing? Well they did not, what they did was unethical and they also had not checked into an ETA for the new coil. We had a different company come out today, refilled the Freon for a fraction of $500 and will have a new part in and installed next Tuesday. Also, please wear a mask when you enter people's homes. read more

They answered our call courteously and with care. They called prior to home visit & they came to house as promised with all necessary up-to--date equipment. They addressed the plumbing problems efficiently and cleaned the area before leaving. Their prices were reasonable and they gave advice for avoiding problems in the future. I highly recommend this excellent company. Kudos to office staff and expert plumbers on the front line! read more

The Bienvenu Brothers were great Dave did a great job with my repairs and was really professional.

I had a clog that I didn't know about until water from a drain in my laundry room flooded my upstairs. These guys came out right away and got me back in business. Would definitely recommend! read more

They promised to come yesterday or today. When I still hadn't heard from them today, I called. They had completely forgotten about me and then said they couldn't make it today and asked me to repeat the entire list of issues for them to schedule a future appointment. Sadly, I think I'll find someone else. This is my first negative review on Yelp. I hope it's my last! read more

I purchased an Aquasana Water filtering system because I was told it was the best. Turns out only 3 local plumbers are recommended by Aquasana. I called all 3 but Bienvenu was the most professional and most economically feasible. The guys who came out were knowledgeable. The work was estimated at a specific amount of time and money which was great for me. I recommend Bienvenu to anyone in need. read more

Called about leak to get estimate. Plumber showed up said he could not estimate even though i had a leak detector inspection from a company that they recommended ! Sounded like he didnt want to do job. Said if he did it he would charge by hour. He was not very helpful on questions i asked. Would never call again. read more

Great family owned business

Dave at Bienvenu Brothers went well above and beyond helping us with an on demand water heater that had to be replaced. He was conscientious, courteous, and very professional. He and I had several conversations about the issue and he kept me well informed about the process. He was prompt and arrived as promised. Thanks Bienvenu! I'll be calling you again. read more

We had someone from Bienvenu come out to look at our A/C to see why it was covered in condensation and also why there was a smell coming from the ducts. A tech was here for approx 30 minutes to try and diagnose the problem. He ended up giving me a couple scenarios as to why we may have these problems then slapped me with a $175 bill. He also said we could get 5 different people to look at it and there could be 5 different opinions. I didn't expect him to come out for free but that price seems outrageous just to "diagnose" the problem. He didn't do anything to actually fix the problem. He said that was the minimum charge just to come to your house. I think they should tell you the price over the phone when scheduling so there are no surprises. We ended up having another company come today and they fixed the problem in an hour. I would steer clear of this company, we literally put $175 in the garbage can. read more

I had somewhat urgent plumbing needs. Spoke with someone who assured me if I was available any time that someone would be out the next day. I took the day off of work to meet them and got a call around midday asking me to be available the following day. As you know not everyone can be available at the drop of a hat to meet a repair person. They did, however, work with me to reschedule. Staff seemed exasperated when I asked them to bring all supplies with them to fix my problems, instead of requiring a follow up appointment to fix problems that might require a replacement of parts. I'd recommend getting a firm confirmation for services, otherwise you might find yourself frustrated and in the same position I was. Came highly recommended by friends, but so far I feel underwhelmed. read more

This plumber service is a ripe off- for a tank to bowl gasket and bolts to be replaced to a American Standard toilet they charged me $20.60 for parts and $202.75 for labor- what plumber out there makes 202.75 for a job like this-it took him roughly an hour . He's either really slow or he is seriously overpaid. I wouldn't recommend them to anybody unless of course you don't mind being taken to the cleaners. read more

Showed up promptly but be sitting down when they tell you what they charge. $500 for a video inspection with the included water jetting was a bit rich for me and that was just to diagnose the problem. read more

This company is a total ripoff. It's a company that will rob you without a gun. They fixed a leaking shower head, a dripping faucet and a running toilet. The price for parts were $134.25 but wait for it! Here it come. The labor cost was $612.00 . I spoke with the owner because I thought this was an error, just to be informed that this bill was correct. Shame on you. Shame Shame Shame! I will not nor will I EVER recommend this company to anyone and I will testify of this horrible experience to everyone. read more

They came out look at my situation, said he didn't have part with him to fix it. He told me to call his office and set up another appt and he'd get the parts. Then said I'd have to pay for 2 service calls. I paid for that waste of my time and called someone else! read more

Outstanding service and professio al people. We have a rental property in Metairie, and we live in TN, so quality service companies are very important. These guys are the best - period. We have used their services for almost 10 years and will continue to do so as long as we have this property. We highly recommend this business. read more

Outstanding plumbing company. Local and family owned. Prices reflect their expertise, but well worth the cost in efficiency and speed of repairs. Have never had secondary work required on any of their repairs. Highly recommend. read more

I would not recommend unless you are desperate for a plumber. I have used this service three times - the first out of necessity, the second to finish the first job, and the third and final time recently. The first job was an emergency repair during off hours - I knew it would be more and was willing to accept that. However, there was no mention of what they charge extra in relation to what they normally charge. The plumber came over and did a temporary fix but said there was a part that he could not locate from his warehouse so he would have to order and wait. I found the part at Home Depot and called to schedule the finish of the repair. He came over and fixed everything. The charge was semi reasonable, however, I was charged for labor for a technician and an apprentice when all the apprentice did was stand over and hold a flashlight. Somewhat satisfied with the last repair, I decided to give them another shot. The plumber came over at 1:00 to do a simple fix that would normally take an hour (max) - a stem valve replacement in a faucet handle. While he was at the house he had a bucket full of tools, but didn't seem to know where any tool he needed was, constantly looking around. At one point I let him borrow one of my tools after about 5 minutes of him trying with the wrong tools. Next, he needed the right parts. I gave him one part I found online for about $15 but he said he needed the same part for the other handle to stop the leaking. Ok fine. An hour later he comes back from the warehouse with the part and proceeds to finish the job. In the meantime, while he is in the bathroom, he is constantly taking personal calls. I figure it must be important so I let it go. Once the job is finished, I get the bill - $380.00 including $60 something dollars for the part, the same part I was able to purchase for $15 online. He did take off 45 minutes for labor while going off to the warehouse, so the final bill was $290.00. Bottom line, I felt the labor charge was atrocious and felt like I should have been quoted for the part before it was purchased. I will not use them again. read more