Keaton was VERY helpful! I love our new elliptical machine! It's always nice to buy local!read more

It is rare and refreshing to deal with a company that is so dedicated to customer service. Everyone…read moreI dealt with was exceedingly pleasant. There was a slight delay in receiving the product, but they went out of their way to keep me updated as to what was going on and soon made sure that I had my purchase. There service exceeded my expectations.

Great customer service! I was able to purchase a used treadmill and it works just like it's new. On…read moretop of that, it was a great price.

All I can say is wow! These guys are your one stop shop for any gym equipment needs. They outfitted…read moremy garage gym and have supplied my local crossfit gym with all new equipment. My biggest reason for using PR is the customer service and the fact that they didn't price gouge during the pandemic. Back when equipment was scarce these guys never raised their prices even tho everyone else was! Such a cool move. Jen is your go to gal to hook you up with some seriously high quality equipment for an insane price. Go give them a visit!

Super stoked on the new equipment. I got the power rack and bench set. It came with 370lbs of…read moreweights! I also added a dip bar and a women's bar for my wife. Jennifer was AMAZING from the start. Once I placed my order Jennifer reached out to see if I had any questions and how to complete the order because I'm in southern Washington (they do a delivery to Vancouver CrossFit). When it came time for delivery I was away on a work trip. This is where the PR Lifting team came through clutch. Although it was a special circumstance, Josh was able to deliver my equipment to my house. Man. What a HUGE HELP! They're awesome people delivering great equipment. Just unwrapped everything and it's all quality equipment. Thank you so much. Will definitely order from them again!

Alloyd fitness was essential when I opened Core Personal Fitness in Victoria January 2013! Thank…read moreyou

From the owner: Family owned and operated for the past decade, Fitness Experience has established itself as the…read moreleading provider of fitness equipment on Vancouver Island. Visit our site today!

Emily the store manager was very helpful in helping us pick out the Elliptical Machine that fit our…read moreneed. She had our best interest in mind and gave us the pros and cons of the equipment compared to price. When we picked out the right Elliptical, she arranged to have it delivered and set up to work perfectly.We would give her more than 5 stars if possible!

I walked in back summer of 2020 interested in fitness equipment, the team there noted much of their…read morestock was sold out, but the item I was looking for should be back in stock in a couple months. I'm patient. I gave them my contact info and they noted they would call me once an ETA on its arrival was expected. That was 6 months ago, not a single call. I went down the street to another shop and they were great with the followup. Fitness Shop needs to actually follow up. Severely disappointed.

Mark was fantastic to work with, both during and more importantly, after the sale. He was easy to…read moreget in touch with, and always very helpful in addressing whatever questions/concerns we had. We are very happy with our purchase and the excellent customer service!

Limited and minimal equipment on display (could be that they don't want to deal with inventory or…read morethere is not enough demand). We went into the store specifically for a bike and was able to walk away with a nice purchase. While we didn't save much on the purchase, it was conveniently near the house and easy to get in and out. Seller told us we wouldn't need any hardware tools to build the bike at home but we found out that they wasn't true after reading the instructional book and watching the YouTube video. We were interested in straight bar bells and some other fitness equipment but they didn't have any. Mostly just large equipment and random accessories.

Quick, fair priced, fast response time. They fixed my NordicTrack S22i bike by replacing the…read morecontrol board.

These guys brought my NordicTrack elliptical back from the dead! Okay, maybe I am being a little…read moredramatic but we were pretty dismayed that our pandemic elliptical had stopped working. The incline and resistance features had mysteriously stopped. We tried all of the YouTube video recommendations for troubleshooting with no luck. Had no idea what to expect with contacting a professional to troubleshoot because, well, we've never owned equipment like this before. I appreciated that pretty much everything could be done by email and phone in terms of scheduling. They had good availability and provide a reasonable time window so you're not stuck waiting at home all day. They message when they are on their way (or call). The guy who came to provide the service was courteous and efficient. Our only frustration was that it turned out to be not one, but two, parts that needed replacing. At first I was frustrated but then Ian hopped on a quick call with me and explained why that was, and how the type of failure I was experiencing worked. Helped a ton since I don't have any knowledge about this machine. Anyway, our second part replacement just happened this week and we're happily gliding again. Even given the need to replace a rather expensive part it was more cost effective to repair vs. replace this thing. We're hoping to get many more years out of it now that it is working again. If we run into any other issues we will definitely be contacting FMT again.

We checked this places to check their elliptical machines. Only 3 were on the floor because of the…read moreamazing ambiance but of clutter filling the space. Of the 3 available on the floor, they said 2 of them were worthless and we shouldn't even consider looking at them because of the problems that buyers had with them. Instead, they wanted us to look at ones in their computer system and buy one without trying it. Really? These guys seem uninformed and inexperienced compared to the other couple fitness equipment stores in the area.

After doing much research this place has the best prices and will price match. I bought a bunch of…read moreweight here and some bars and mats and am super happy. The Olympic rubber coated weights have to be washed for the first time before use as they have an oily coating on them but it's not a big deal. Pricing is much better than others and the staff was super helpful when I went in.