Quick, fair priced, fast response time. They fixed my NordicTrack S22i bike by replacing the control board.

These guys brought my NordicTrack elliptical back from the dead! Okay, maybe I am being a little dramatic but we were pretty dismayed that our pandemic elliptical had stopped working. The incline and resistance features had mysteriously stopped. We tried all of the YouTube video recommendations for troubleshooting with no luck. Had no idea what to expect with contacting a professional to troubleshoot because, well, we've never owned equipment like this before. I appreciated that pretty much everything could be done by email and phone in terms of scheduling. They had good availability and provide a reasonable time window so you're not stuck waiting at home all day. They message when they are on their way (or call). The guy who came to provide the service was courteous and efficient. Our only frustration was that it turned out to be not one, but two, parts that needed replacing. At first I was frustrated but then Ian hopped on a quick call with me and explained why that was, and how the type of failure I was experiencing worked. Helped a ton since I don't have any knowledge about this machine. Anyway, our second part replacement just happened this week and we're happily gliding again. Even given the need to replace a rather expensive part it was more cost effective to repair vs. replace this thing. We're hoping to get many more years out of it now that it is working again. If we run into any other issues we will definitely be contacting FMT again. read more

I can't imagine a better experience. I contacted FMT, got an appointment for the following week and received a quote for service. They were incredibly responsive and answered any questions I had. Ian showed up on time, was very courteous and expedient about his work. No up charges either. It cost what he said it would. read more

We just had Eddie come out to repair our elliptical machine that was making an awful noise. The scheduling and arrangement was easy via email and phone and they accommodated my schedule. Eddie was well prepared, professional and completed his work quickly. He was friendly as well and educated me about the best way to keep the elliptical in good repair. We plan to have them come out for annual maintenance due to our good experience today. read more

Just had Tony here fixing our treadmill. Amazing job. It was not easy to work on. yet he got it done quickly and neatly. Not many will work on Nordic Track (including Sears). So, it was tough finding a company. Plus, it was affordable. I highly recommend FMT to all. read more

Michael, Tony and Dawn were all fantastic! Responsive, prompt, flexible, honest and totally professional. Our treadmill is honestly better than new now. And Covid safe every step of the way! We couldn't be happier with their service. read more

They do not assemble the machine correctly. I had Fitness machine technicians replace the treadmill base and they left couple of wires unplugged and the treadmill do not work. read more

Nothing but great experiences with Fitness Machine Technicians! I called and the woman who answered the phone and the tech who called me back were so kind and helped me without coming out. I then booked a service for my elliptical and they came out within a week and my 4 year old machine is running so smooth just like new! Brendan was very professional and I felt safe and comfortable having him in my home. They now have a customer for life! I would highly recommend. read more

After struggling with replacing and centering my new walking belt and failing completely, I contacted Michael and requested help. Casper arrived at my house the next day and solved my problem quickly and professionally. I couldn't be more satisfied with the service! read more

I love these guys! They have refitted me since my fitness needs have changed since I have become used to the Peleton. The first fitting Michael had the patience of Job and worked with me as I clipped in and clipped out- it took me 30 minutes to figure that out. Then he watched me cycle multiple times to make sure the fit was good. This was after my hip surgery. He was super supportive- coaching me to get on amd off the bike- loosening amd tightening the shoes and pedals. He spent an hour and half with me. Of course 15 minutes with my husband- and he was fine- he does iron mans. Now that I have been doing the bike for a while it was time to adjust the fit- great service from the office manager Donna- and I thought customer service was dead!! Scheduling was a breeze. A new tech named Neil came out very professional, and as Michael was, all masked up respectful made adjustments on my bike and away we went. This is a company that reminds me what customer service should be like. Don't ever hesitate to call them if you need assistance. read more

If I had to give my honest review about this company from my own experience having to deal with them, I would say that if one's time is of the essence be prepared for a lengthy wait as it would take weeks/months to get them to fix whatever needed to be with your treadmill. I had to keep texting and calling their representative before one would be responding. The technician they sent was good as he was able to diagnose what was wrong with my machine but again it took quite a bit of time for the person to come over; weeks even. My machine was diagnosed as having a broken drive belt and my running belt and motor were also suggested to be replaced. When I spoke to their expert representative, I agreed to have the drive belt replaced but decided to hold off on the running belt and motor as they were still working. And just to point out, they said that as little as the drive belt can be done. I was promptly told that the part had to be ordered as the technician did not have any on hand. I had them order the drive belt. One would be apt to think that the item might be handy and readily available especially if a person was told that these are common issues. In my case, I was told they had to order the part and they will get in touch with me a soon as the part comes in. It took about four weeks and when the belt was replaced and the machine was tested it was producing a piercing noise and I was told that the running belt needed to be replaced because usually both are replaced at the same time. I had an inclination that it would take a lengthy period of time once again if I decided to have them order the running belt as I was informed once more that the part was not readily available. It took another four weeks (and who knows how much longer if I wasn't persistent in messaging them). Finally I received a text message that they expedited the running belt and they set up an appointment for the technician to come over and get the belt replaced. I took the day off on the appointed date and after the belt got replaced I was charged with shipping fees for the belt, let me remind you that shipping fees were an added expenditure that I was not informed of. To add to my consternation, It meant that I had to pay extra because the part was "expedited". Just so that I could get them to do the job of fixing my treadmill and to just see the transaction through to avoid further indignation I agreed to just charge it to my experience. I would not recommend this company at all due to the disingenuous way they dealt with this customer. read more