Well I took my friend Joanne to this store today. We had already decided her phone was shot and we…read morewere going with another carrier. We spent countless hours o the phone with Samsung and AT&T. We did factory reset on her Samsung A16 the day before because of bank breach and malware. We could not get her pin on her phone to work. She was locked out of everything that required a 2-step verification. We walked into the store and met Cody. Cody is a true techie! He saw the frustration and understood we could not get into the phone to even get a 2 step verification for banking, AT&T and Gmail recovery. Cody was like having a Samsung tech at the store. He was able to go above and beyond any AT&T technical issues and fix the Android. We decided to stay with AT&T only because of Cody and his knowledge! We are bringing Cody some holiday cookies because we were so impressed! Keep this employee because he is very valuable and his knowledge is priceless! Thank you Cody! You made our day and saved us a ton of time and frustration! You are amazing and this is coming from a Google analyst!

Unfortunately, there is a reason this store has such bad reviews. I have never experienced such…read morehorrendous customer service as I did from Shawn. I was given different information from multiple AT&T representatives. He was extremely rude as I was asking clarifying questions. At one point, I called him out on his attitude and rudeness and he responded with "I can show you attitude". This was a grown man, acting like a teenager. I have been an AT&T customer for many years. This interaction was so bad, it is making me rethink my loyalty.

This Verizon store has been great to deal with. The customer service has been excellent in their…read moreOak Harbor store. We've purchased our family phones there. I lost my phone in France this summer and the staff was very helpful expediting my replacement upon my return. They are friendly, efficient and effective.

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

The power supply on my computer died. The computer is 12 years old and really not worth fixing…read more But the data on that computer is really quite valuable. Of course I made a backup of that SATA disk drive before I came to Oak Harbor, and that backup is sitting on a shelf... in Seattle. However, the data on that drive is probably okay. So all I need to do is get the data off of that drive. My first thought was, "Okay, I will just go to Walmart or Office depot and get a USB to SATA cable for on the order of $10-$20." Except that none of those places actually had the cable in stock. The nearest place that actually had one was in Seattle, and if I have to go back to get the cable, I might as well just get the drive off the shelf and recover that way. So then I went to Pioneer computer, and explained to them my problem - with the complication that the file system on that drive is EXT4. No problem, "Kenny" knows all about Linux. He recovered all of the data I needed, ahead of schedule and precisely on budget. Here is the best part. They knew that they could sell me a new computer, that I could use with that disk They had a couple of dozen machines for sale, at what I thought were reasonable prices. They did *not* try to sell me a new computer. An important caveat: They're busy - as all successful businesses are. So they are not so good at returning phone calls, at least not today. But if you go there, in person, then they will take good care of you, right away. When I was a sysadmin, I used a similar system to triage my work load. E-mail: low priority. Phone call: medium priority. In-person: highest priority. Zoom call: a little complicated. Nice work, Kenny.

The computer tech did not listen to my concerns when I dropped off the computer. Just kept typing…read moreaway and never looked me in the eye. The phone message he left letting me know it was ready indicated his lack of understanding of the original issue. When I went to pick up the computer, both he and the owner yelled at me, treated me like an idiot, and insisted I told them something that I did not. They downloaded new software that I did NOT request, requiring hours of work on my part to repair settings and restore directories. I will not return if I can possibly help it. They may be competent, but they do not open their ears to listen to the customer.

Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Pushy customer service. I went in with a desire to purchase several items and the clerk was in such…read morea hurry to get me out of the store I went to the counter with two items and she only rung up one item. It was extremely clear that sales and allowing the customer to shop is how they generate revenue. I won't return and will shop elsewhere and encourage others to go the same.

not helpful at all. called to see if they had a very specific item, which is within their very…read morelimited offerings nowadays, and the clerk couldn't be bothered to see if they had the item.

I had a samsung flip w a broken screen seal - which seems to occur after about a yt - this is my…read more2nd flip w issue). After calling around, it seems a replacement screen was needed. The cellairis tech was able to inspect and install an adhesive strip to fix the trim piece and reaffix the rubber seal - all without charging me a dime. While he could not guarantee the fix would keep my phone watertight, it prevented dirt from entering and saved me several hundred dollars. Honest, resourceful and generous- thanks! I would highly recommend.

Do not go to Cellairis mobile phone repair in the…read more Bellingham Mall. I am an OLD 81 years. The OWNER said he would replace the battery in one hour and notify my friends' phone when it was completed After a "painful" hour an a half I returned to his stand, The workman told me he was gone and had no information about my unfixed phone. I will go somewhere else. Never go there!

I originally gave this business a five star review. However I had to take my phone to a different…read morerepair shop because I had dust inside the phone obscuring my forward facing camera. The person doing the repair told me the adhesive used was just ok and that's why dust was able to get inside. He then told me the inside of the phone had been torn up, the graphite paper that keeps the phone cool was in several pieces and wasn't doing the job is was supposed to do. Now I know why my phone is getting hot . Also there was a connection that was not connected so he fixed that. His words were I wouldn't take your phone back to that place and don't recommend to others. I'm pretty unhappy.

Nicolienne replaced my iPhone 6 Plus screen promptly and at a fantastic price. She was courteous…read moreand polite with all my questions. I want to hold off on a new iPhone until 5G comes out and this repair should keep me going until the 5 G's come out in the next year. I will use Best Phone Repair again if I have any other problems in the future.

Good company we went to Port angeles. Call center was very…read morerude. I just posted a 5 * Port aAngeles theychelped us out. The Manager at Port Angeles answered all our questions and his assistant was excellent.

The WORST customer service on the planet!! Every experience is strenuous, tedious and exhausting…read more I had to verify who I was 5 times with 5 different people. Ridiculous! Nobody there takes charge. They specialize in stalling, re-asking the same questions with obvious answers over and over then pass you off to another person or phone number that you have to wait for only to be asked the same questions again multiple times and passed to the next clown in the gauntlet. I'll NEVER do business with t-mobile again!!