Please take into consideration that you closed 30+ minutes earlier than the time posted on your website. That is very inconsiderate to your valued customers. I would rather drive farther to Dick's Sporting Goods than risk running into this issue again. read more

Super nice manager! I love that guy so much! Even gave me a 5% off discount too!thankyou so much, Big 5!

Absolutely the worse customer service. I had to walk the whole store to find what I needed. Never greeted or acknowledged. I guess selling items are not their goal. read more

Took my son to get some shoes. Large selection and many on sale. Fortunately my son liked a couple pairs that were on sale. The staff was very helpful with trying to find the correct sizes for the shoes he had tried on that we couldn't find on the floor. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Canyon Country, California

I was in the need of some water shoes for my daughter's bday surprise and Danny and Lauren were so FREAKING AWESOME!!!! They found a pair in the back in a box. I came all the way from San Francisco on my way to the Wolf Lodge and they made my daughter's birthday easier!! Thank you!! read more

Big 5 Sporting Goods - Sporting Goods Near Me - Canyon Country, California

Drove 7 miles for a sale through our email sent by Big 5. One day sale. ZERO in stock at 11 am on one day sale. Called to inform them and Andrew could care less. We will forever get the " blame the supply chain". Got it. read more

Went in here on Friday to pick up some weights for a new bar I bought. The weights were all the way at the back of the store meaning when you buy them you have to carry them all the way to the front of the store...so good layout there Big 5. The selection was not that great so I sort of settled because I didn't feel like driving to the other side of town in Valencia to see what they had at that store. I know from experience that Dick's Sporting goods would be more expensive so I wasn't going to try going there. Sure enough, bought the plates and walked them up to the front, one cashier who was a talker...after another five minutes with only two people in line and small purchases I got the plates. Next time I will make the drive. read more

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Horrible inventory and even worse customer service. Not worth even getting out of your car.

Very friendly cashier directed me to what I was looking for, and he made sure I was aware of getting 10% off with my coupon versus the higher percentage because item was a clearance item. Appreciated that. Easy parking. Good experience. read more

Tried to buy a folding knife asked the jackazz behind the counter to compare two of the knives he said he can only show me one at a time. I said I'm trying to compare the size of the two knives (closed) and he said no. I said can you place them both on the counter he said no. I can only show you one at a time. I said can you take them out and step back and hold them in your hand so I can compare the size by looking at them in your hand. He said no. I said f u you're an ahole and left. He is and we won't ever be shopping at big 5 again. Looking forward to the bankruptcy sale of this chain. Went to turners outdoorsman sales guy was happy to take as many knives out and place them on the counter as I wanted. Even let me hold them and compare them. Imagine that. Customer service does matter. read more

I'm a customer that comes to this store very often. I've been there today with my daughter and we got very upset when cashier talked something after us and my daughter heard that. We just ignore it. The reason why I'm writing this review because I want to let the store manager know about his/her workers attitude which is not acceptable. read more

This review is for the two five-star experiences that I had with two separate employees in the shoe department on the phone. Both were super patient and thorough in answering my many questions and checking stock on my behalf. One call was made late in the evening near closing time and the other, in the morning. During both times, I received courteous, calm, and knowledgeable service. This type of people/customer-oriented service has become rarer in this day and age, especially on the phone. I'm grateful to know that it still exists! read more

I remember Big 5 being "The" store... in the early 90's! What happened since then? Their business model just never caught up with the times. This particular location is usually out of what I need, inter-tubes for my bike, straps for lifting weights, knee braces and more I cannot think of. Inventory seems to be an issue here. Another issue here is the cleanliness and organization. Imagine what Toy's R Us looks like a few days before Christmas... This store has the same look all year long (at least whenever I showed up). Prices are generally more expensive compared to what you can purchase on Amazon/eBay, but if you need it now... Big 5 "may" have it. Other locations I've visited have been better, so it may be how this particular store is being run. read more

Geeze, I guess it's been awhile since I've been to a Big 5 because god was I expecting so much more. The store is cluttered, not as well organized as one would hope which made it extremely hard to browse through. They also don't carry as wide of a selection as other stores such as Dick's, Sports Authority, or Sports Chalet but I guess that's to be expected since it is a lot smaller than it's competitors. Cons Cluttered and disorganized Limited selection (brands and items) Pros They do have some reasonable specials Overall I'll probably stick to other guys because I like variety . . . read more

Big store, good selection. And helpful salespeople! Much better than the location on Magic Mountain. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Canyon Country, California

I appreciate management helping me out by informing me that I could get a discount on the item that I purchased. Alena was even more helpful by making sure I got the best price with the whole street team ....and if she thinks she can take us out on karaoke at Darios on Fri ....step. Big 5 is always down to help you out! read more

Worse customer service. Bought 2 heavy items and the manager, could be cause he is the only one wearing a tie, just walked away and never offered help. Cashier told me she called for someone but manager did not even offer to hold the door open. Sucks never again to buy in this branch. read more

Best staff help especially by Aliyah!!!! I'm a satisfied customer planning to return happy holidays Big 5 thank you read more

Super happy they had the extension straps I needed for my Yoga trapeze!! Can't wait to set it up in our back yard and work out. I love my body, i love being super tiny and small just like my mom; whom after 4 babies and NO SURGERY is in great shape and a size 2. She can pull the low-cuts without a bra and her breast don't sag or go in different directions; and yes she breastfeed all 4 of us. Her secret you ask? She works out!! She doesn't spend time sitting on her ass watching novelas, she works out. Everyday and this place has everything we need to keep our bodies looking great!! Thankful for the good genes and all the amazing ways my mother taught us to take care of ourselves. I remember being a young girl and having her sit me down to watch a breast augmentation, you really have to hate your body to put it through that such procedure. To have your chest cut open just to place two bags of silicone inside you, ewwww just thinking about it makes me want to barf. Educate yourselves and make the wise choice. The body is all muscle and muscle can be worked out. God and my parents made me perfect the way I'am and big 5 has everything I need to keep things in place without the need of a knife. read more

Honestly where do I begin. I had came here 17 months ago and had probably the greatest experience of my life. Easily. I went in there earlier today. Walked in and I can't find ANYONE to help me. I'm literally on the ground weeping and nobody comes. Anyways. This place has gone WAY downhill since mike left. I WILL NOT BE RETURNING. read more

Never greet me when I walk in instead they spy on me. Not really great customer service and not very friendly to me.

Thank you Justin for taking care of our exchange this morning.in and out in 5 minutes.i love good customer service.

I called to take the firearms safety test, was told yes it is offered at this location. I drove here, and was told "unless you are buying a gun you can't take it here". I wish they would have said something when I called, What a waste of time. I'll do business elsewhere I guess they don't want your time or money. For such a run down place I'm surprised they are still in business. read more

Went there on 05/25/2014 around 3:00pm to buy a fishing pool for my son. The associate (didn't catch his name) was very helpful in pointing me in the right direction. The cashier was also very friendly and she was very polite. After leaving the store I noticed a defect with the pole and the two associates gave me no trouble with exchanging the defective fishing pole with a brand new one. Great customer service at that store. read more

Their prices are excellent. The store is well organized and the staff are knowledgeable. Always a good experience. I have bought so many accessories and equipment for myself, my husband and my kids here. This is what I call my serious store because you get all the right stuff from skiing to biking and it is very well-made. read more

This review is for Justin, Valerie and Shauna. I came in with less than an hour before closing...and you know most retail shops hate when you do that, but that was not the case for these employees. They were extremely helpful for me as it was difficult for me to find a tent that I liked & that was reasonably priced. Valerie definitely took the time to assist me and made sure that I was happy with the decision that I chose; she also assisted with anything else that we were looking for. Justin was 1000% great with corrected pricing & he also educated me on a certain knife that I usually purchase for work every 2 to 3 months, so that was really helpful! Learn something new everyday! I definitely think that this store is definitely under reviewed! Everything was stock nicely, easily to find prices minus a few things where tags have fallen off, but over all the cleanliness of the store was great! ALL three of them did an absolutely amazing job assisting, I appreciate you all & thank youuuuu! read more

So I only made a yelp account to complain about a single employee,I live in the area and have been here multiple times I came in yesterday to take my fsc (firearms safety certificate) and i was greeted bye one of the managers ANDREW short dude short black hair and said do you guys need help Isaid yes , your fsc test are 25$ right he said "yes" but if you buy a gun its free , I said ok cool thx can i take the test he said you can only take the test if you buy a gun and i said are you kidding he said no then I told him how two weeks ago my freind cane in and took just his test he said cool sorry like ok mf your not getting my money and definatly wont buy a gun from him wait till the cooler manager is in !! read more

The individuals that wrk here in management positions should be trained on customer service. I came in today to exchange a pair of boots my daughter received as a Christmas gift. The gentleman in the shoe department was super nice went above and beyond. Unfortunately child sizes only go up to a 4. I decided to simply get my money back since the difference in price for an adult size 6 was $40 more. Brandy was extremely rude talking down to me. She did nothing to try to help me and refused to give my money back. After argueing with me she said she'd have to call corporate to see if it will be aproved. She walked towards the back then came back to the register and practically through my receipt copy at me. When I asked her for her name she ignored me. After the 3rd time asking her she said her name was the nanager. The other female at the register Diana who was very nice told me her name was Brandy. She should be demoted or taught how to treat a paying customer. read more

Every single visit to this store since opening has been a disappointment... Customer service is HORRIBLE here. Even the manager has walked right past us without offering any help... Not on ONE occasion, but ALL occasions that we've visited the store. The only reason we keep coming back is bc its nearer to us then Stevenson Ranch store.. And like always we walk out without anything bc we are angered by the awful service. i guess we are hopeful that the next visit, service would've changed, but hasn't happened which is why we end up at Stevenson Ranch anyway and make our purchases there. I hope this specific store changes ownership, bc this owner & manager combo is AWFUL. I ALSO want to briefly mention that customer service stems from managerial guidance... I have literally seen customer service reps standing around chatting with each other while i walk in circles in a certain dept, lost. No one approached me or asked me anything. Again, on all occasions. Big Five Canyon Country... Get it together!!! read more

I just got into rifles. I was trying to decide which one to get, but I'm a very indecisive person ha. So I've come here like 30 times in 2 weeks. The employees think it's funny and joke about it haha. They're great with information and are really helpful with what you need. Buying a gun here was great! It other places take a while to finish up the purchasing process, but here, it's super fast. I enjoy my time in this store. read more

So I had visited the canyon country store during the holiday season and was trying to purchase running shoes, the "new balance 512s " when one of the shoe sales men couldn't find the shoe I was looking for. I figured he wasnt trying to help me so i asked for a manager during the busy Christmas season. So he sent out Brandi who went in the back for a few minutes and came out the back letting me know she had no more of the 512s in her store. I was furious figureing I was to go home empty handed when she had mentioned that she might be able to still help me by calling her friends at the Valencia store. Not knowing if they had them, she asked if I would be willing to wait for a minute or two. Although I was in a big hurry, because of the time of the season I waited. She then came out and had let me know that Robert from the valencia store had checked in the back and had 2 pairs in my size and she had told him to put them on hold for me, I would be heading over there by the end of the day. I was greatly appreciative. Thanks Big 5! read more