My wife, our two kids (5 and 7), and I visited the Santa Clarita location today, excited to see the new renovations. Our experience started out great--we received a warm welcome at the door and the associate in the shoe department was very helpful in finding the right size for my son. Unfortunately, the trip was ruined by an interaction near the basketball section. My son picked up a small football and tossed it to me from about 5 feet away. Immediately, an employee behind a clothing rack snapped, "Don't throw balls in here." It was so abrasive that my 5-year-old's immediate reaction was, "That was rude." While I understand store safety, a little patience goes a long way in a sports store catering to children. A simple, "Hey guys, let's save the playing for the field!" would have sufficed. Instead, it completely dampened our mood and we won't be rushing back anytime soon. read more

I really love this store and all the people that work here! When you walk in, it doesn't matter what time of day, how busy they are, or how many times any customer walks through their doors they will always hear "Welcome" by one of their associates! All their associates in the different departments have great knowledge about what they sell in the department they are in. Even the cashiers are knowledgeable about everything. I also love their cashiers because they treat you like you are family and they make you laugh. One person I especially enjoy getting help from is chayil. She is always so cheerful and kind. She knows what you need, makes suggestions and gets you into a pair of shoes you will love. Then you go to the cashiers and are rung up by Richard. He constantly makes me laugh. Plus he is very knowledgeable. This store is always clean. Their bathrooms are always clean and smell nice. Every item is in its place. It is very well stocked. I'm not showing everything in the store because people many times use our pictures to steal because they know where items are kept. At least that is why Tiffiny's would not allow me to take pictures. You can custom order a jersey with your name on . Just ask them how. You can get every kind of sports equipment you want. Golfing, Basketball, football, soccer, tennis, but no camping equipment. They have treadmills and workout clothes and equipment. They sell water bottles and hand warmers. They have golf watches which is interesting. I love Dicks. Try it out and you will be a customer for life. read more

DICK'S Sporting Goods - Chayil shoes - Sporting Goods Near Me - Santa Clarita, California

The place is huge but I didn't see a fishing section. I like that they had a batting cage and a golf...range simulator? I posted a photo. Went in with my two frenchies and a few amount of employees seemed to perk up and be open to help out if we needed. Went for a friend to pick up her purchased bike. Something about this place just doesn't scream fun to be in compared to the other DICK'S Sporting goods store. read more

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Extremely disappointed with Dick's Sporting Goods customer service. I bought a cooler bag for my husband's birthday, and it had a broken clip before it was ever even used. The tags were still attached and the item was clearly brand new, yet the store refused to return, exchange, or help in any way. The staff was rude, dismissive, and offered zero solutions. Now I'm stuck with an expensive broken bag that was defective from the start. Definitely not the level of customer service I expected, and after this experience I will never spend another dollar there again. I wish I could put zero stars read more

john from golf was phenomenal. he helped me with a driver fitting and was very thorough throughout the whole process. i ended up buying a driver on the spot which is really rare for me. i came in a couple of days later for shoes and to my surprise, i see john in the shoe department! we had a great conversation and ended up purchasing new shoes for me and my little ones. john was super friendly with my kids which i appreciated. the store itself looks amazing after the remodel and everything is well organized. will definitely be back! read more

It has been a long time since we've been to Dick's. It is so nice to go to a large, clean, and well organized store. All the sales associates were friendly and helpful. We were after some new Brooks walking shoes. Dick's has a great selection. The best part is they have many different sizes to try on. Kevin helped us tremendously. He pulled out at least 6 different Brooks in the size we were looking for and helped us with our choices. We ended up buying to pairs. Marissa checked us out and was very friendly. She encouraged us to sign up for Dick's membership. She made it quick and easy. I only wish Dick's had a fishing equipment department. Sadly they do not. They are located in a large shopping center with plenty of parking. The inventory is large and extensive. Dick's is a breath of fresh air for those of us who like to actually go to a retail store rather than shop on line. read more

I purchased 2 bikes from Dicks Sporting goods on Carl Boyer dr in Santa Clarita on Saturday evening 4/18. I live 45 mins from this location. One for my wife and one for myself. I really didn't get to ride it around and try it out. Besides being in a store, the tires were flat, seat loose, etc. The kid on the floor that I had to go find for help, seemed he wasn't really into working that night, nor really into answering questions or wanting to be helpful. I signed what I was told were registration forms for the bike on this small old cell phone looking screen while he "tuned up" the bike. I requested at the minimum to air up the tires (that didnt happen). I took my purchase to the register, the guy that rang me out was really friendly. The next evening I took it through my neighborhood for a small ride (after airing the tires and tightening a few other items on the components), I figured out with the really bad and almost dangerous front fork suspension and not quite the size I wanted, I was going to return it. Being somebody that works and such i wasn't able to return with the bike till today Thursday 4/23. I was greeted by a cashier with a reluctant tone, and knew this was already not going to be in my favor. I explained i wanted to return the 1 bike, with the reason of not happy with the product. She immediately asked if I knew the 24 hour return policy. ?. I did not i said. I explained nobody at any point had mentioned that. Another cashier explained i should have signed something saying that and the sales person should have said that. I agreed he should have said that, but he didn't. And here I am expecting, I don't know, a typical 30 day return policy. Here I am 4 days later with an Un used bike being told I was suckered into an awful purchase by a company that doesn't care for their customers or the possibility of their return happiness to purchase more things from them in the future. I literally take care of people's home purchases and do not sacrifice their happiness or their sense of connection with our product just to get out of doing work or save a couple bucks. Their purchase is the reason I and others have a job. Dicks sporting goods I will assume at this point doesn't care about return business from their customers. They already got my purchase. We'll I guess thats probably the last one, and they wonder why Amazon is thriving. read more

I had a fantastic experience at Dick's Sporting Goods thanks to the outstanding customer service from Marissa and Dave! From the moment I walked in, Marissa was so friendly, approachable, and eager to assist. Marissa helped me with exactly what I needed, offering knowledgeable recommendations to all my questions. Dave went above and beyond to make sure my issue was solved. There was also, another gentleman who was extremely helpful, he must have been manager.Unfortunately I wasn't able to get his name but he very helpful and friendly as well. It's rare to find such genuine and helpful staff these days. Thank you, Marissa, Dave, and my mystery employee for making my shopping experience a breeze! read more

The employees are very helpful and go above and beyond to help their customers. I got helped by the same associate, Darryl on the floor and at checkout. The clothing associate was also very kind. I found exactly what I needed for my customer I was looking for. I will definitely make another trip here in the future. Thanks guys for making my experience here great. read more

Today Nov 02, 2025 I went to get my world Champion Dodgers gear. I had a $10.00 off coupon. Went to pay. The association said they couldn't honor the $10.00 dollars off somehow the register was not taking it. Coupon said on any item $50.00. They didn't honor the Dicks coupon. False advertising. !!!!! read more

I received a text with a $10 coupon off a purchase of $50. The clerk tried to scan it a few times and said it didn't work. Not cool!

Do not buy the warranty. They sell it with false promises. The cashier told me my issue would be covered as long as I followed the steps on the receipt, which I did, yet my claim was denied. read more

I appreciate customer service. I bought hiking boots. I needed help and Thelma (who didn't work shoes) kindly took the time to get me the right pair. I also needed insoles. Without asking, Braxton offered help and got me the perfect set. These people were attentive, polite, respectful and most importantly, not pushy. I got a good deal, regardless I'm willing to pay more to be treated better. Thanks for the excellent service. read more

Daryl the store manager has serious issues. I'm hoping corporate takes a look at these reviews and takes some action. I've been purchasing golfing equipment exclusively from dicks for the last few years and it's safe to say I will be ordering all my gear via Amazon from now on. I've never had an issue with any employees there before so the fact that the manager was this bad is shocking. I had purchased golf attire from dicks less than a month ago and the stitching had come unraveled. Less then a month of use and the fabric was splitting and the stitching tearing. I had a return receipt and the product with me. Daryl was in a mood and uncooperative from the get go. After going round and round for thirty minutes I couldn't sit and argue anymore. He did not honor the return policy, because he didn't feel like it. I lost out simply because he was in charge. This is insane...not worth the hassle I will no longer be taking my business to dicks. read more

Warning..DO NOT BUY E-GIFT CARDS ON DICK'S WEBSITE!!! The money will be stolen from the egift card within a day and Dick's and Cashstar will do NOTHING to help. I lost $1900 and there's nothing I can do about it. read more

A million praises to Davis at the golf area at Dicks! He is a star employee and goes above and beyond for customer service. As a person who knows nothing about golf he was knowledgeable and added no pressure to buying items instead offered the best options for any level of golfer. I will definitely be back for any of my golf needs! Thank you for your wonderful customer service ! read more

What a terrible experience dealing with Dicks Sporting Goods and a gift card that was purchased and has no balance on it. They were extremely rude and unhelpful and the manager hung up on me. Fantastic customer service. I would give them zero stars if I could. Sad that you cannot even buy a gift card as a gift without someone stealing the money off it and the stores not willing to take responsibility for anything! Maybe all gift cards should be locked up if this is going to happen every time a GC is purchased. Thanks for nothing Dicks! read more

The store is well-stocked, very clean and well organized, and great customer service. Their online set-up is a mirror image of my store experience where items I am looking for are most of the time available, and the organization process is seamless. read more

So I drove all the way across town because I figured Dick's would have the best selection if basketball shoes in the area. I came last Fall just to try on some shoes so I could figure out what I wanted to get. Unfortunately, I was told by Alyssa, that because it was not basketball season, they didn't have a big selection. That was the only thing Alyssa couldn't help me with. I have tendonitis on my foot, which makes shopping for shoes challenging. Now I need to wear wide shoes because they aggravate my condition less. She knew so much about the different fits of the different brands, which fit narrow vs wide, and where I could find different brands. She knew lots of other sports stores and their inventories. She knew about old shoes, new shoes, comfy shoes, uncomfy shoes. She was so knowledgeable and patient with me. I was very impressed. If you're in the market for basketball shoes, ask for Alyssa. Anyway, when I'm ready to make my basketball shoe purchase, I'll be back. read more

Found great deals on sale, but you are on your own with finding someone to help you. Might as well purchase on line.

Great service. Excellent selection. Staff polite and knowledgeable. Great baseball equipment

ZERO STARS!!! This location has very serious customer service issues, I am pretty sure that the manger of this Dicks location is sleeping in the back because this location is a sh*t show and that is an understatement. if you decide to go here be ready to deal with very immature and incompetent store -ass-ociates. This Dicks location in Santa Clarita needs to be visited by the corporate office for some serious training and possible terminations of unqualified -ass-ociates and maybe manager too.....You have been warned. read more

I was very grateful with the service I received from Martin, who helped me get in and out so quickly, and I explained exactly what I was looking for in an item and he helped me the entire process and made it smooth and easy. Thank you Martin!!!! read more

This branch of Dick's never ceases to disappoint me. This is especially true of the Golf department. For example, in June, I brought my 6-iron in to be both regripped, and reshafted from steel to fiberglass. I wanted to assess the job they did on this one club in anticipation of reshafting/regripping my full iron set. Well, I was told that they had NO grips in stock. Hmmm. So, I asked if they could complete the job if I obtained the shafts and grips from another source. The man told me what the cost would be (a good price, actually), so I ordered a shaft and grip from the net, got them a week later, and brought them in to Dick's for the job. So, I bring my 6-iron into Dick's with the new shaft and grip. The staff member at the golf desk was a well-meaning young man who, it appears, was almost totally new to the store and the golf department. But I trusted Dick's. The young man accepted my club but asked bizarre questions such as "what length do you want us to cut this shaft to?" When I asked him how he was going to perform the job, he said, "Well, I've never done one of these, but I'll make sure our other guy walks me through it." I told him "Please no. Please let him handle it, ok? This is important." He nodded and said "Of course." When I came back to get the club a few days later, a very competent guy named Council brought out the club to me, and immediately apologized. "For some reason, whoever re-shafted this club used the wrong glue to put the head on with." Indeed, it was black, and smeared over the shaft and head. Council was a gentleman, and said that he was going to reimburse me for the labor. I have respect for Council, but when I ordered a full set of shafts and grips on the net, I brought them in to Roger Dunn to do the job. I would have let this all pass, as I do not write many negative reviews at all. So, it takes really bad goods or services to prompt it. Today was the last straw. My wife needed new swim goggles, so we went to Dick's. While she was there, I went over to the golf department. As I'm looking to replace my hybrids, I saw one I wanted to test out. I brought it to the associate (yet another revolving staff member) and I asked which one of the test mats I could use to test the hybrid. The young man then tells me "we'll have to charge you a $19 fitting fee to test it." What the . . . ??? Apparently, now they charge a fee for taking a few swings to test a club that you're considering buying. I told the young man thatthks spring I bought a golf bag there, three dozen golf balls, four gloves, etc., but now I'd have to pay Dick's for the privilege of testing a full-price golf club that until very recently I'd be able to simply step in and test swing for a few minutes???? I told the young man "Thanks anyway." I anticipate that I may get a response to this that "people were abusing the club testing privilege, so we had to put some restrictions on it." I. Don't. Care. Find another way. It's an amazing insult to charge a paying customer with a history there $19 to test swing a hybrid. The kicker? If I were testing a wedge, it would only cost me nine dollars. But if I were testing a driver, it would cost $29. It's obvious this branch of Dick's doesn't value it's golf customers. So, I'll spend my golf dollars elsewhere. read more

For the past two or three years, I have purchased pretty expensive bikes from this location. I would definitely say the rest of the store has terrible service, however the bike area is top-notch. No matter who they've had back there the past few years they are always very helpful. They may not be there when you're looking around, but if you search for someone to help you, chances are they're going to be awesome. Went there and was so thoroughly helped by a young girl, inspired me to bring all my bikes back for service and a Starbucks gift card for her as well. Oh, and also write this review. I will update this review when I find out her name. read more

DICK'S Sporting Goods - Sporting Goods Near Me - Santa Clarita, California

I had a great experience here. There was an issue with my online order. Long story short the staff here especially Kristen and Julio really went the extra mile to make sure that I got what I had ordered. The customer service here was great and I really appreciated that. read more

I went here the other day, my first time ... I was looking for some workout gear for Mother's Day and Kelia was a great help. She was very funny yet professional and rung me Up with no problem. -10/10 read more

When you receive a used item for the price of new Hard to wait for shoes only to find a dirty returned product that should never have been resold read more

Since the sport chalet closed it's all we've got... I've got a large selection of items and really lousy help. read more

BAD SERVICE. Website is unreliable. Went in for a specific item that was supposed to be in stock as confirmed by their website. Came in with nothing on the shelf and the employee that I had to flag down made no effort to look. FYI if an item is listed as "Limited Stock" that's even worse than the non existent "In Stock" item, don't even bother trying. But really Dick, what's the point? Just say "Not In Stock" FFS! Please don't waste my time and go eat a big bag of... read more

No fishing equipment at all!!! This store deserves its name. How can you not offer fishing or hunting at a sporting goods store?? This is NOT a sporting goods store. It's a clothing shop with golf equipment. What a waste read more

DICK'S Sporting Goods - You get a 0 or F grade for no fishing gear - Sporting Goods Near Me - Santa Clarita, California

This place has gone down the drain. I wish they didn't have a golf department at all then I would at least never try to get anything done there. No experience always busy. Now the guy that does the repairs has some off hours. It's turned into a dump in my opinion. You can see from the pics it doesn't seem that anybody cares in the golf department. The sad thing is it's the only place in Santa Clarita to get "well" try to get work done on your clubs. read more

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Benicio was very helpful and knowledgeable when helping us find an item we were looking for!

Poor service. Stood around 25 mins waiting for help in spending money. Not a great model for staying in business for a brick and mortar. Maybe hire some adults who are there to work? I don't know...just a thought. read more

Wouldn't recommend for anything golf related unless you don't care about your equipment or customer service. Under delivered on the time it would take for a service. Never contacted me about the delay and never told me my items were ready to be picked up. I had to reach out 3 days after they promised an update. And a week after I had initially dropped off my items. Value is not there when you add up time lost. I wouldn't have minded so much if someone had just contacted me with some sort of update. No sense of wrongdoing by anyone in the department hence the none recommendation. read more

Customer service is below bad Selection is not far below customer service, but customer service here trumps more than than the poor selection and inventory as most employees their have no control of inventory. They just suck on their own and really don't give a shxt, which represents the companies core values. Just sayin. read more

This is a very large sporting goods store so you might find something you haven't been able to find in other smaller stores like Big5 but you will likely also pay more for it. I went in for some chain oil for my bikes and found it at the very back of the store (small section of bike maintenance items). I decided on the one I wanted it was $8.99 which was similar to the cost on Amazon. I was at the checkstand and saw three cashiers, one of which was talking to another employee instead of working so after a few minutes I was able to check out. We went to Walmart right after and found a smaller bottle of the chain oil for half the price...guess I should have just gone there first. read more

I was all set to give this store a reduced star rating, because they sold me an open box stationary bike as "new". I was unboxing it and noticed that there was more than normal packing tape and all of the plastic sleeve protectors were sliced. It was clear it had been messed with, but I started assembling it because it was in good condition and the store was a long drive for me. As I went on I discovered more and more missing parts. Parts that left the seat and handlebars useless... the digital screen that tells you the speed, heart rate, pulse, etc... tools needed to tighten bolts. So, I was forced to return it. And I was P'd off. But I had such great, competent & thoughtful service from the young gentle man that brought my new bike to my car, that I turned around completely and wanted to leave 5 stars. This young man should be in a managerial position, at least. read more

Would have ordered a batting tee on line but was told that i needed to go to store to purchase with a competitors (Big5) price adjustment and get my 10% off coupon but Rebecca denied me of my coupon. Rude customer service. read more

This store and 50% of the people working there are terrible they are out of everything all the time what they do have is in all the wrong places men's stuff mixed with women's stuff and the shoes are all in the wrong spots trying to get help from somebody is like being at Home Depot no one around and when there is they don't know anything!!! God I miss Sport Chalet! read more