Today, on this Monday, March 03, 2025, I stumbled upon a truly exceptional afternoon at this store…read morein Oly that exceeded my expectations. From the moment we stepped inside, we were warmly welcomed with genuine smiles and greetings. Every person we encountered seemed to spred a sense of joy and happiness. When we were searching for free weights, a helpful staff member guided us to the right section. Another young man proactively offered his assistance, going above and beyond to find the perfect weights and even a weight stand. This store's commitment to outstanding customer service and friendliness is truly inspiring. Kudos to the best customer service down to the cashier that rang us up! The store is so well organized, clean and has mall parking! My favorite sporting goods store!

Tim Steacy took great care of all my needs. This is the first time I've gone there and found out…read morethey had exactly what I wanted but not my size. He came to me to unlock their fitting room. The one I came across was too big for me. I went back to him and did search to see if another location had it. He came across one and ordered it. I just got it as promised and I love it. Tim treated me with respect and courtesy. If you have any questions or issues go to him. He works right there at their golfing section. Believe me, you won't regret it. The value of the shirt I got is perfect.

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

REI by the capital Mall is basically most disappointing bike shop ever!! I appreciate they…read moreinstalled my odyessy u brake system but how they adjusted it is the worst there basically either lazy or don't even know about high end bmx I ask them the break is acting up they just shrugged and tell me try adjusting the lever

They always have what I need, are extremely knowledgeable, and always willing to help.read more

I made a purchase online that was delivered to our home in Lilliwaup. Turned out the boat…read moretransaction didn't occur so I needed to return my items for a refund. I must say the greeting and the service received in this store was exceptional! Mira happily processed my return and made me feel like a valued customer. We will definitely come back to do business with this store and I recommend that you do too!

So happy that Olympia is supporting Olympia Gear Exchange. Jared is great with customer service…read more He is supporting the environment with his recycling products. I have continuously referred this small business.

Love this place for high quality used gear. Kayaker, hiker, camper who has always found high…read morequality brands at great prices. Super friendly and great service. Highly recommend! 5

I needed to do a return for a birthday gift. I took in the original receipt I was given by my…read moremother-in-law along with the items that were purchased. The front line cashier, while very nice, stated their policy about doing returns ($ back to original form of payment, exchange or gift card). I explained that this was a gift and would be inappropriate and rude to ask the gift purchaser to have to present their card for a return. He politely suggested I look at some shirts or jerseys and I asked what their largest size is (2X - I'm a 4X) I told him that wouldn't work for me and I asked to speak to a manager on duty. He pointed to a lady that was working with a customer and said he'd let her know what's up when she's done helping that customer (which is fine and expected). When the lady came to the register area she just asked the cashier if he needed her (he obviously said yes). She didn't introduce herself (later learned her name is Samantha) or anything just asked "what's up?" I went through everything again and she goes into the "our return policy" speech. Then she asked if I had the original card it was purchased with; "IT WAS A GIFT!" I said rather loudly. I continued in a firm tone "You guys don't carry things in my size and I don't want any of your bobble heads or tchotchkes." Not once did Samantha give ANY semblance of understanding just kept repeating the company's return policy. Finally I was just DONE and asked for her supervisor's contact info. "I can't give that out" she says. "I can take your name and number and they can call you." I retorted with "Their has to be some sort of contact information you can give me." Samantha wrote down a name (Butch Vela) and phone number of a sticky pad, took the return items and receipt and just shoved them all back into the bag I brought them in. When I returned home (10 min later) I called the number she gave (it was the store's number) and told the person answering the phone that I was the one who just stormed out of there about 10 minuets ago and I need to leave a voicemail for Butch Vela. Samantha was the person who answered the phone and she advised that they don't have a voicemail system but she's hand write a note and give it to Butch the next time he's in. I asked what Butch's title was and she snapped back with "he's the district manager. I'll give him your contact info when I see him!" I said I'd "expect a call within 48 business hours" (I'm figuring he's M-F 9-5) "which should be no later than Tuesday." "I can't promise you that." She said. I finished that call with by repeating my expectations of the return call and said thank you. Now I wait. Update - 3/22/18 - No contact from Butch as yet.

Awesome place for gear...even for us Packers fans! They had a buy one get 50% off sale so HEY why…read morenot. They even helped me when I had a question about a jacket I wanted and gave me great info!! I will be coming back here again you can bet my cheesehead on that.

I stopped in here with my son Sat evening (1/31) ready to purchase a pair of basketball shoes for…read morehim. We walked in and there were two male employees chit chatting about 15 feet away who refused to even acknowledge us even though we kept standing there staring at them. I turned towards another employee who was at the cash register who was just standing there and he looked at me but didnt even acknowledge me. We were the only customers in the entire store. After standing there with a shoe in hand for 5 minutes with no one even acting like we were in the store we put it down and walked out. We went down to another shoe store, SHEIKH, were immediately helped, and purchased his shoes. BTW, they had much better selection and better sales anyway. Apparently CHAMPS doesnt need business.

The manager is a straight liar, they be backdooring errthang. Customer service is usually trashread more

Started off bumpy but ended on a good note. Had to wait longer than necessary to get help. Help…read morefinally came though and they were nice. The cashier was even better though because she fixed the issue when the item kept ringing up wrong. Ill be back due to exceptional service.

It's Target! Came here yesterday, long lines at the checkout stands. Need more cashiers…read more Like the pick-up parking spaces, saves a lot of time and energy.

Really helpful staff, very competitive prices. very easy to pick up at the Bonney lake location…read more make sure to select local pickup when online shopping to get the local pickup price, which is less expensive than the shipping price.

A hidden gem in the PNW weightlifting community. I…read morerecently acquired an incline/decline bench, a ghd and safety squat bar from Giant. Solid equipment for professional or private use at a great price. Highly recommended!