When you walk into a Big 5 store, you are welcomed warmly. Not here. Not a word. We were able to find what we were looking for on our own. The prices were good. When we went to check out, our coupon was rejected by the rude cashier. When I questioned her, she looked at it again and reluctantly gave us the discount. We didn't feel good about our shopping experience. We will continue to shop at our local Big 5 for the great deals, but not this location. read more

Fresh, local, and done right BiBiJi is one of the best spots on State Street, hands down. They source ingredients from the local farmers market, and you can truly taste the difference -- everything is incredibly fresh, natural, and high quality. Nothing feels overly processed or heavy; the flavors are clean, balanced, and thoughtfully prepared. The owner is an amazing guy who genuinely cares about what goes into the food and the experience guests have. That passion shows in every detail. It's rare to find a restaurant this committed to real ingredients and doing things the right way. If you appreciate fresh food, natural ingredients, and supporting a local business with integrity, BiBiJi is a must try. This is exactly the kind of place worth supporting. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Santa Barbara, California

I've been to this location so many times and always seem to be the same outcome. Yesterday was my last time .The staff is absolutely un attentive. And act extremely annoyed when you ask for any help. Everybody just hanging out around the gun cases chatting it up like it's a high school lunch break and when you asked for help to find something that they seem annoyed that you interrupted their social time. This is how stores end up shutting their doors. I've been to the Ventura Big5 had amazing service there. I've been to the Lompoc Big5 also great service. This location absolutely needs to improve. I will not be going back to that location. read more

Need sports goods? How about some decent athletic shoes? Maybe some modern packs of sports cards? Find all of this, and much more at Big 5. The service is great, and you won't get lost in this longtime local treasure. I've been buying all my sports equipment here for decades and I think you'll appreciate it too. read more

Went into Big Five to get some camping equipment and was shocked at all the guns they sell. It looked like a gun worshipper's wet dream. As a conservationist and someone who loves animals and hates guns, I was appalled and sickened. I will NOT be back there to buy anything unless they stop selling guns and ammo. We don't need guns in Santa Barbara. All guns do is hurt animals and people. REI, you've got all my business now. read more

Big 5 Sporting Goods - Heinous guns! - Sporting Goods Near Me - Santa Barbara, California

Always present is an invaluable support staff. Despite enormous pressure this staff remains helpful and supportive of most purchase and inventory queries. They must all have nerves of steel!! read more

Was there on 2/14/24, and what a horrible experience. Nobody paid any attention to my presence. Four, yes 4, employees were gathered around the gun counter next to me and never once gave me a glance. They were too busy chatting amongst themselves, and two of them were having some sort of a disagreement. I spoke up asking if anyone was going to help me, and one of them said he thought I'd already been helped. I informed him I had not, and that I was disappointed in their customer service. I asked for the manager. He said he's the supervisor and that they have another store in Ventura that might be better, and maybe I could go there. I suggested maybe he should go work there. I left without buying anything. Super disappointing. read more

I'm reverse trolling... I never had a poor experience. Nor have I had exemplary service... But who cares?! It's a sporting goods store. If the employees don't spit on you, verbally insult you, or blatantly ignore you, what could be worth commenting about? I Googled their hours and noticed some poor reviews. WTF?! Its a sporting goods store. How could they get it wrong? The manager there today enforced the mask rule like a professional. I watched several people enter the store with masks below their noses. He told them, "Please pull your masks over your nose. Thank you!" That's great read more

This store is awful; please shop locally at Play It Again Sports!! Today: the staff was completely unknowledgeable about their inventory, sales, and ordering procedures. They used every excuse in the book and blamed corporate, their customers, and even Cox Cable for their lack ability to serve their customers. Their store is extremely disorganized and they have no one available with knowledge of their products. They even suggested I buy an item off of Amazon because it would be too inconvenient and untimely to place an order - no wonder brick & mortar stores are going out of business with such horrible service like this. I promise I tried everything I could to purchase what we needed for my son today, and they were completely unhelpful. Because I asked questions, kindly, the manager issued me a "discount," which I greatly appreciated. However, % off of full price items doesn't make up for the lack of customer support or accountability. So disappointed... read more

Horrible!!! Waited for 48 minutes to talk to someone about shoes....guys walks up from Big 5, it will be 20 minutes before I can help you.... read more

I called this morning to verify some inventory. The website recommended I call ahead so I did. I was handed of to the store manager named "Nick". It's hard to describe the disappointment Nick was because I didn't expect his kind of behavior from a manager. He was rude, combative and not helpful. I had to place a call to Customer service on their 1800 number to get the answers I was looking for. They were very helpful confirming the information with a call back. I believe that one bad apple does not spoil the cart. I have had many pleasant interactions at Big 5. So I will be back. I do hope that the someone in management takes a carful look at Nicks temper customer service skill set. If not for the rest of his team I would not return. Managers solve problems, not create them. read more

Don't buy their tent's. They are selling garbage with bad zippers. By the time you open boxa and find out, you can't return it because box has been opened. read more

Selection is messy and not really that great. Stains all over the carpet and apathetic sales people who ignore you despite nobody else being in the store. But the kicker? Recently bought a few shoes and one pair pinched when I got it home and tried it on for more than a minute. Returned the one pair ONE DAY AFTER PURCHASE and was asked for my drivers' license to be given a refund on my credit card. I protested since I happen to know this is illegal in CA and was told by the manager that this was the way they did it. They wouldn't give me a refund without my DL#, even refused a store credit or exchange. So I begrudgingly ended up forking over my DL which they wrote down manually. WTF. Not cool at all. I regret doing this because who knows where that info ended up. And to repeat, this is an illegal practice in CA and for good reason. I had my original receipt, the shoes were full price, I had the same credit card I used and the item had it's tags on (the shoes were tied together with a plastic tag! No way I wore them.) read more

Very helpful staff, very knowledgeable and quick to assist. I never have problems when I'm here, just happy faces looking to assist. Stopped by today and met a gentleman working named David and was very happy with his customer service and knowledge of the products. read more

Love this place--always someone to help you find what you need and they have a great return policy, unlike some during Covid who make you feel like you are stuck with your purchase. Wish they had more things for Pickle ball but maybe they will in the future. The people behind the counter are always very friendly and not your typical "corporate" zombies. read more

I've spent over 20 years shopping at this store, and still they continue to provide an awesome selection and customer service. Everyone is always in a good mood and willing to help. It's refreshing to ask for help and actually feel the genuine customer service. Chris?? Was more then helpful today and just reaffirmed my loyalty to my hometown sporting goods store. read more

Horrible store! Unbelievable we asked every employee for assistance and not once did they even try to understand our needs and give us the help we needed. read more

Big 5 Sporting Goods - This is a good Representation of service. Disgusting stains all over and the place smelled. The fish stinks from the head down - Sporting Goods Near Me - Santa Barbara, California

Discount sports stores are hard to find these days. For that reason, Big 5 is an okay store. The place is packed with the full range of sports gear and apparel and shoes with a stock of everything you need for basic camping or hunting as well. It is well staffed and everyone seemed busy yet only a few customers in the store. I got the feeling most of the staff was training and I did have to track someone down that appeared to be the manager to help me find something. On this visit, I was checking out the fishing gear. While affordable, the gear appears to be mostly mediocre quality. But the prices are good. I managed to find a cheap compass that I realized I needed. Dang those impulse buys but at least I am headed in the right direction. I also intended to get a renewal for my fishing license but the few people in the store were waiting for that machine so I skipped out. I also remembered there is a small fishing supply business just down the road (that ended up being a much better choice for expert advice and gear) and got my license there without a wait. I would say Big 5 is good if you are apt to order something cheap online anyway and don't want to wait for 2 say shipping.  I personally would rather go to another local business. read more

The staff is so helpful! And theres no lack of personalized service. I am so grateful to have such a wonderful store near by with an A+ team. Thank you Brett and Tessa! You two made my day!! read more

Tessa was great! Thanks Tessa! I came into the Five Points Store this afternoon looking for a pair of advertised shoes. I couldn't find my size, even with the help of two other sales people. I spoke with Tessa, the manager, and she was going to order the shoes but said it may take up to 2 weeks. I gave her my info. and as I drove away from the store, Tessa called me and said she had found the shoes I wanted. She made my day! One more thing I could write off my list. Thanks Tessa! read more

This place has the best pricing (in my opinion) on sporting goods. I was able to get a decent ping pong table for $149! I purchased an adidas soccer ball for less than $13 Be on the lookout for some of their not so great products they carry, so always scan barcodes with Amazon's app, but for the most part, it's the prices that are awesome! And they always have sales! Just a few things I wish were differently is if the employees were more willing to help out a bit more. They kinda don't offer to help, but they are nice people once you get someone to help ya. Second, there is no form of organization here as far as the products go, so it will take a while to find things, if they have them in stock. Overall, this place is A-OK. No major complaints. read more

Today I went in to big 5 off state street and was greeted nicely as I entered. As soon as I went over to the gun section to by ammo It turned into an interrogation. The employee was from the start very rude in the way he was asking for my information and negative the whole time. When asked for my ID he asked me to produce my birth certificate which I happened to have then asked if the gun was registered to the address that was on my license. I told him I wasn't sure as in most cases with most people there are moves in their lifetimes. He seemed frustrated that I did not know and frustrated that he had to run my ID. He then announced that I was declined and when asked gave me no good information on how and where to go to get paperwork in order so I could be able to buy ammo and finish my hunting season. My issue was his rudeness and the fact he had no desire to help me with info on where and how. I went down the street to a gun store and was able to get exactly what I needed, as well as being treated well. I have spent 10s of thousands of dollars at Big 5 through the past and will now never spend a cent there. Big 5 should get out of the gun business if their employees are treating those interested in purchasing in that department like this. read more

I've been shopping at this store since it opened, most recently this week to purchase a Dodger's baseball cap. I knew on an item like that I would save money over a specialty sports fan stores. Some items are inexpensive and others overpriced. I recommend you cross check against Amazon on high priced items. The few shoes I've purchased over the years have all been seconds. You can tell by back stitching, the back heal not entirely attached etc. They have great lower line items for most sports gear. Once you reach any proficiently in a sport you will need a specialty store. For balls from golf to basketball this doesn't apply however. When it comes to this store you can get quality products or seconds, discount priced items or over priced ones. It really depends on what type of item you are buying. read more

I was a satisfy customer. While browsing shoes one of the other workers was very friendly and helpful.

I had a run in with a few employees working the store. One employee was extremely rude as she slammed my daughter's suit on the counter and said she'd have to do a price check so she'd get to it after she rang up some of the items. PISS POOR customer service! She was also rude to my sister in law when inquiring about a tent. If you're that unhappy, get out of customer service. I'll NEVER go back to that store. Management must have been off that day. It would be scary if management allowed this type of customer service to happen! read more

Great local business with good prices and helpful employees. Glad they are in town.

Have been shopping here since this store opened many years ago. They have some really good sales, especially in November and December. If they happen to be out of what you came in for, they will try and track the item down in their computer to see what other store has it in stock and have it transfered for you (can take a few weeks) but at least you get the item and of coarse they honor the sale price. They pretty much have it all when it comes to sportinggoods and even somethings you wouldn't expect them to have. Nice people and lots of parking in the shopping center. read more

Came in to buy a knife. After about 5 minutes of waiting at the counter, I was informed by the manager that he had locked his keys to the cabinet in the office, but that another manager was on his way. Cool, no problem. Wait about another 5-8 mins, and see a gentleman who I perceive to be the other manager, and ask if he is, indeed, the manager with keys. The manager who initially approached me approaches me again, this time to inform me that the manager I've been waiting on is actually in Goleta, and it would probably be best to come back later. I mean, it's not like that pertinent information could have been disseminated during our first conversation, right? Because hey, I've got nothing better to do than stand at an unattended counter and listen to Muzak, right? Keep up the good work, fellas. read more

Today I went to Big 5 to get a mask and snorkel and some heavy bag gloves the young lady that was working there at the cashier said she didn't know where those things were because it was her first day so I found the things and when I went to purchase them she had a hard time operating the cashier credit card so she called the manager Ryan Myers Ryan Myers was able to do it so after 10 minutes of wasting time we got my purchase done when I exited the store Ryan followed me out and wanted to speak to me I said I'm out of time so he very rudely Told Me Not to Come Back to Big 5 Goleta..... I hope in the future he takes more time to train his new people and maybe I hope in the future he takes more time to train his new people and maybe big 5 management will read this and replace Ryan Myers because he shouldn't be following anyone into the parking lot stalking them. read more

If I was a mystery shopper this store would get 2 out of 5 stars. Items laying on the floor. Staff was not rude but not personable with customers. read more

Came here the last two years when we've been in the area and they've always had what we needed and at a very reasonable price. Good ol reliable Big 5! read more

Everything sports. If you want shoes, though, go elsewhere. Had no size selection and it took forever to get them from the back

The staff and management are friendly and helpful. Decent selection off sporting goods, Their shipments for ammo are Monday and Wednesday, so be the first ones in the store when they open. read more

Drew was a great help finding hiking/trail running shoes. I tried on 9 pairs of shoes and he was patient, informative, and creative. I usually shop at Big 5 as a last resort, but Drew's customer service was so good, I'll be back. read more

Very special thanks to Maria! She helped me over the phone to make certain that they had some very specific items in store (I live in the LA area) and then gathered them up to the counter to be sure my young nephew could walk in and purchase them without a list! Great customer service! I appreciate it!! read more

Living down the street from Big 5 makes it a pretty convenient stop for anything sport related. Have been shopping here for a few years and have never had cause to be upset. I've purchased fishing poles and other fishing gear here and while the staff may not be the most knowledgeable fishermen in the world they were more than happy to offer all the help that they could. Most of my purchases here were simple affairs but even purchasing a fishing license from the register was a breeze. Will return as often as they have what I need. read more

Wow - a store really can't get much worse in customer service than this one. I only rate it even 1-star because other options for general sporting good stores in SB are limited. I called to see if they have an item in stock. I get placed on indefinite hold then later somebody hangs the phone up. I call back and get busy. Obviously they really don't want my business!!! read more

Poorly managed, but, worse, they never seem to have in stock the items that they advertise. They advertise great prices, but whenever I try to buy one of the items allegedly on sale, they do not have it in stock and have no expectation of receiving any. Shopping there is an exercise in frustration. read more

Nice to do business with. They took Customer Satisfaction to a new level with me and it was the manager no less! Thanks Big 5.

The service is great at our Santa Barbara store. Twice I have called in recently to ask about an advertised product, and both times got very good information, and the item was saved for me to pick up the next day. Nice place, very nice and efficient staff. read more