Been using ntb for 4 yrs for 3 vehicles, but loosing faith…read more Shop manager good & friendly, store manager unfriendly and incompetent-but last day of employment...hopefully new manager repairs costumer relations. Oil changes take minimum of 1 hr, and almost always forget to top off washer fluid...but open till 7 (that is convenient). Watch for hidden charges (like tire rotation fee during oil change when tires purchased in store) and shop hand laziness-check everything in place before leaving...large turnarounds, and it shows at times. Mostly used for convenience of long shop hours, and good tire prices. 50/50 average service shop..2.5 stars

Absolutely horrible customer service. I called ordered tires, had a conversation with the person…read morewho ordered tires Explaining that my rear pressure sensors were out but I had a set to replace them. He said to bring them and they would install them while putting tires on. I take off work to go get them put on and the woman that was in charge said they will not use my parts per "company policy". I called NTB on site and they said we have no such policy and she spoke to the woman in person and she still continued to argue and gripe about it. I will never come back to this place again. There is no customer service at all and they act like you are a burden when you're here trying to get work done.

I wrecked my Dakota and they repaired the right steering suspension and did a wonderful job six…read moreyears ago and linemen is still spot on

I had an appointment there for an alignment and my vehicle was there for 3 days and they didn't do…read morenothing to it. i kept calling them to check on it they kept telling me it slipped through the crack and they will get to it. i went to pick it up and they told me nothing was wrong with it. and it had a nail in the tire that was not there when i took it initially. I took it to another shop and they did it in one hour.

We had a horse trailer tire blowout 5 hours from home, some great guys from local diesel shop…read morehelped us change tire but we needed a new spare and the replacement tire put back on. They were fast and friendly and professional, these would be our guys if we lived local!!!!

They had me in and out FAST! I needed a set of new tires, which I purchased online, mounted and…read morebalanced on a set of custom wheels. They gave me exactly what I asked for, from long valve stems to balance weights on the inside of the wheels. Great job guys!

While I was traveling, I had a tire emergency that needed immediate attention. A friend recommended…read moreCRS Tires and the service did not disappoint. They swiftly tended to my car and I was back on the road in under an hour. The customer service was top tier and they even allowed me to bring my dog in the waiting area. If you need tires in Hallsville, this is the place. Thank you, Carlos and team!

Quality service for a reasonable price. I have been taking my cars to them since moving to Longview…read more4 years ago (when they were Gateway). They are honest and not pushy like some shops are. Services I have had done there are: tires, alignment, oil changes, sensor replacement. And things they didn't charge me for were flat repairs, and diagnosing an electrical problem that ended up just a fuse replacement.

Went in for a tire repair..$30.00.. Woke up the next morning…read moreto an almost flat tire..decided I would replace it with a used tire since I had new tires ordered. The gentlemen who pulled the so called repaired tire said there had not been ANY repair done to the tire. Of course they screwed me. I basically paid 30.00 for them to air up my tire. Never again, and I will spread the word to anyone I know never to use them. PISSES ME OFF THAT MY HARD EARNED MONEY WAS SO SCAMMED FROM ME....

my moms best friend recommended Mike's Automotive. My A/C had stopped working and I took it over…read moreand even though their power was out, they got it fixed and called me to come get it in less than 3 hours. and it was a reasonable price as well. Very friendly on the phone and in person. Its a little bit of a drive for me, but i would definitely go back and recommend them to anyone else. Thanks!

We have come to depend on Mike and his team to repair our vehicles & get us up & running again &…read morethey have been nothing but honest, friendly, responsive, & fairly priced. Within a few months of one another, both of our vehicles needed repair work. They got my car back up & running in no time, & let us know that we needed a more specialized shop for the issue with our Jeep. More recently my car needed headlight repair work done & again, they were honest, friendly, responsive, & fairly priced. I will always come back to Mike's shop & refer everyone I know to him for repairs!

Extremely impressed with the service at White Oak Oil Change! I went in expecting to wait, but the…read moreteam especially James had me taken care of and back on the road in record time. James was super friendly and explained everything clearly, and the whole crew was professional and efficient. I highly recommend them if you value your time.. kudus to James and his entire team..

I desperately had to get an oil change so I did, they recommended something good and best part was…read morethat they threw in tire pressure, it was a big help and not to mention how polite they were

I am so incredibly impressed with Justin and the team at Automotive Super Center on loop 281. My…read morecar had been pulling to the right & I came in thinking I needed just an alignment & tires rotated. Butt in fact, I needed 2 new tires pretty bad bad. Two tires were at a 2 and one at a 3. Justin did not pressure me into getting all 3 but advised I get it soon. I went ahead and did all 3 tires. The waiting area was actually really nice. There were coffee and snacks. Also had a tv with all access to any streaming services & WiFi so I could work while waiting. The staff was very kind & professional and my car drove so much smoother after I left! I know there are a TON of automotive shops around to chose from but I highly, highly recommend Automotive Super Center. Their service, truthful, quick, and quality work. Whatever it is you need fixed- they do it all!

I used to think incredibly highly of Automotive Super Center in Kilgore. I trusted them with my…read morevehicle, my safety, and my hard-earned money. But after my recent experiences, I have never felt so gaslit, dismissed, and taken advantage of by a repair facility in my life. This isn't a casual complaint; this is a public appeal to corporate management regarding an escalating chain of mechanical installation errors and a complete breakdown of customer respect. In March of this year, my vehicle was brought to this shop under an insurance claim for a complete engine assembly replacement. The final bill for that single job was a massive $5,579.40 (Invoice 10039764). To complete an engine swap of that magnitude, the technicians were required to physically separate my engine block from my transmission and handle the torque converter and flexplate. Exactly two weeks later, on March 20 (Invoice 10054583), I was charged another $1,952.84 to replace the catalytic converter and exhaust manifold--a component they had completely detached just days prior during the engine swap, raising serious questions about overlapping labor charges and missed diagnoses. By May 12 (Work Order W0179575), my car was right back in their shop. The transmission was completely out of fluid because the torque converter seal was leaking. The shop blamed "age and wear," completely ignoring the reality that this delicate seal sits exactly where they unbolted the engine from the transmission in March. Running a transmission bone-dry causes extreme internal heat, physical binding, and severe shifting vibrations. Now, in July, my car is sitting there yet again with a cracked flexplate (Work Order W0350139) and a $2,676.28 estimate. The flexplate is the literal metal disc connecting the engine to the torque converter. Combining an old flexplate transferred during the engine swap with the violent mechanical stress of a dry transmission in May is a textbook formula for a metal fracture. Altogether, over $9,600 has been funneled into this shop for a single vehicle drivetrain area since March. Instead of looking at this documentable chain reaction of cascading labor failures, the staff has treated me like I am the problem. To my face, they acted like they weren't trying to blame me for the new damages, but behind my back, they were explicitly telling the insurance company it was my fault. Worse, I have had to fight tooth and nail the entire time my car has been here just to get my own paperwork. The staff repeatedly claimed they couldn't send the Digital Vehicle Inspection (DVI) reports, claimed they didn't have access to them, or claimed they hadn't generated them yet. However, the system timestamps and actual facts have proven otherwise. I now have every single DVI inspection report in my possession, and the data inside them tells the true story. They have indirectly called me a liar, gaslit me about my vehicle's mechanical history, and treated linked issues as completely random events. I am publicly calling on Automotive Super Center's corporate leadership to step in and review this case. I expect corporate to honor their repair warranty, acknowledge the installation oversight, and cover the cost of this flexplate repair and the check engine light that reads "exhaust and emissions system" that they still have not addressed after multiple times of being asked to do so.