If you're worried about possible mold and fungus contamination in your home or apartment, look no further than here. This company has got to be one of the most absolutely professional and awesome businesses I have ever had the pleasure of dealing with in all my years in New York City. A little background on my situation - I've been living in the same apartment for years, with constant water damage primarily in my bathroom and bedroom, and I've been worried about my asthma which has only progressively gotten worse because of it. It has gotten to the point where I had mushrooms growing from my walls! So after scouring the internet for a few companies, I called Big Apple Mold Removal, and from the first step, I was treated cordially and professionally. Annabelle was fantastic on the phone. She was helpful, listened to my rant about the state of my apartment, and provided me with all the information I would need to schedule an appointment to have an assessor come and take samples. Even when I had asked if it were possible to schedule it for next day, she was friendly, and assured me they could come right over the next day. And then, I had the pleasure of meeting David, the gentleman who came to check the situation in my bathroom. You don't see many people in New York City who do more than just do their jobs well, but David is that rare type of guy. Not only does he absolutely know his field, he went out of his way to explain everything to me, to try to set my mind at ease, and it just goes to show that he isn't just some guy trying to clock in and out. I absolutely, one hundred percent believe that David put the same amount of effort and care into assessing my apartment as if it were his own home. Look. We're New Yorkers. We've got to deal with a LOT of crap in our lives. Shitty apartments are usually one of them, but you don't need to let mold be one of those factors. If you at all suspect that you might have some kind of unhealthy living situation that might deal with mold, do yourself a favor, and call these guys. They know their stuff, but more importantly, they treat you like a human BEING. You can NOT put a dollar value on that. read more

Big Apple Mold Removal is a lifesaver!! This company is professional, trustworthy, caring and thorough in every way. I interacted with Annabelle, the company manager, and she was a God send! In the beginnng, my son and his wife didn't know their apartment was infected with mold. They just knew their health was suffering greatly and it was getting worse everyday. We all were frantic to find the cause and remedy. They sought help from their family doctor, several trips to the Emergency Room, an eye, ear and nose doctor, opthalmologist, pulmonologist and others. The doctors knew they were sick, but were not knowledgeable about the cause or remedy. This went on for months. Finally, when recently mold was suspected, Big Apple Mold was contracted to test their apartment. I spoke with Annabelle, who truly cared about their situation. Where do you find that nowadays? She and her company got to the bottom of it in a very timely manner and were able to determine the specific types of mold, the source and the degree of infestation in their apartment. Annabelle talked to me at length and on several occasions as she answered all my questions patiently. Big Apple Mold's report was shared with the pulmonologist. Annabelle gladly spoke with the doctor on the phone during their appointment, to explain the findings. It's shocking how little is known about illnesses caused by exposure to mold! This doctor is now working with the other doctors involved, to come up with a treatment plan, finally!!! That's why Annabelle is a God send to me! I am so very grateful to Annabelle and Big Apple Mold Company. She and her company are top notch, compassionate, trust worthy professionals who go the extra mile. Look no further! read more

Simply put - these guys are AMAZING! There aren't enough good words to describe this company. I run the building I live in and I've sadly over the years encountered quite a few charlatans and money greedy contractors. Dealing with these guys has helped restore some faith in the notion that there are good/honest professional people out there. From my first phone call with Anabel to the ongoing help and support provided by David, my experience was one of reassurance that I was indeed in the best capable hands possible. What makes good service in my book is professionalism, personable attributes, courtesy, knowledge, compassion, understanding, respect and not being driven by an utter greediness to make an extra buck - ALL of which have wholeheartedly been displayed by each one of this company's crew. I can't thank them enough. They have put my mind at ease and no value can be put on that. I suspected mold and scheduled an inspection with them. David and his crew member showed up with their equipment. They went far and beyond to inspect every nook and cranny, took several samples that were sent to a lab. I was given an honest opinion of a condition David thought was minor...and sure enough the lab results confirmed this. David was available whenever I needed him, even for my annoying questions over the phone :-) He's there for his customers through and through! Anabel who I spoke to after getting the lab results is a walking dictionary when it comes to understanding mold. This entire experience has been an eye opener and couldn't have happened in any other better way than with these guys. So thank you guys for being you! Keep up the amazing work. Much respect to you! read more

I reached out to Big Apple Mold Removal after my neighbor had yet another leak into my apartment. This time it was in my little girls bedroom and one of them is asthmatic. Although we were told the leak was contained, we still had a really bad moisture smell that wouldn't go away with open windows or air purifier. Out of concern for a possible mold growth or area of trapped moisture in our walls and our biggest concern, the health of our daughters, we searched for Mold Removal inspectors who will come immediately to inspect our place. After many google searches we chose Big Apple Mold removal because of the positive reviews they had. From the first phone call where i was greeted with a well mannered receptionist, Annabelle, who was knowledgeable, straight forward and compassionate to David and his crew who came the next day, on time (actually they called me 30 min before their arrival to let me know they were on their way!). After going through the apartment they talked to me about the process and did the air quality test for me. Because i was very nervous and freaked out about the idea of having mold in the house & my girls breathing it, I accepted their recommendations & agreed to go with the expedited service, for extra fee, to get the lab results in a day. As promised I got the result next day by 4pm! and I was able to go on and proceed with the necessary work on my apartment. I appreciate everything they have done in such a quick way and giving me a peace of mind I desperately needed. Thank you everyone at Big Apple Mold Removal for your kindness and professionalism. Batia read more

I contacted Big Apple Mold Service Last month on a Sunday at 10PM when there was a heavy rain and they answered me right away! At first I started to panic because I didn't know if I can get help but the office reassured me that I will have a crew in my house within 30 minutes ready to tackle! Sure enough Big Apple Mold Service is arrived at 10:30 and started to contain the entire affected area and go in with thermal imaging to see how extent the damage caused from the rain. I was immediately pleased and felt at ease due to their professionalism and the care they provide for their customers. Once everything was removed and machines were set up I contacted my insurance adjuster the next day to file a claim and get this issue resolved. Although Allstate gave me nothing but excuses and reasons why they couldn't help me, Big Apple Mold Services assured me every step of the way that they will do everything they can to get the service done. They contacted Allstate every day with all further information and details that they requested. Big apple mold services didn't only provide me with amazing water mitigation services but they also performed my general contracting needs with excellence! The reason I am writing this review a month later because that is how long Big Apple Mold Services was by my side going back and forth to get approvals and I am really happy they did especially since the holidays are right around the corner. Thank you guys for all your amazing work HIGHLY RECOMMENDED read more

I don't have words to express my appreciation and gratitude for Big Apple Mold. From the beginning they have been incredibly professional and caring. My Apt had a leak that turned into a long process of trying to get my building to cooperate and take care of the mold problem. I hired Big Apple as a check on the workers my building was using, and boy am I glad I did. Big Apple three times found mold that was undiscovered or just left behind by the other company, and that would have definitely given me more mold growth and illness in the future. Big Apple was always on top of things and really looks out for you. Annabel on the phone is so easy to work with. She listened carefully to all my concerns and took action quickly. David did the mold testing and inspection and it was totally comprehensive. He really took his time to examine and explain everything as he went through the process. He clearly knows his stuff and really saved me. There's no question that whatever it takes they'll do the job right for you. read more

These guys were really friendly and informative. I noticed this morning that we had mold growing on our windowsills and freaked out, I didn't know how extensive the problem was but decided to see what these guys would say. They came around the same day free of charge for a consultation. They provided me with information on the state of my place, (which has significantly calmed my nerves) and what steps we would need to take to remedy it. They then offered to do a toxicity test for $250 so we could know what type of mold we are dealing with. Until that test is done they are unable to confirm the type of mold we have. They didn't push this or put the pressure on me to go through with spending any money. If I do decide to take action they will be my first call and I look forward to receiving their evaluation via email so that I can pass onto my Landlord real evidence of our situation. Thankyou Big Apple Mold! read more

Big Apple Mold conducted a mold inspection in my home after several leaks that occurred over a period of time. The inspector was efficient but thorough, courteous and professional but comfortable and approachable, answering all my questions. After swab and air tests were taken apple mold provided a complete report on the lab test results that contained an understandable narrative explaining the more technical portions of the report. And of course the report included assessment of not only the air and swab tests, but of the visual and actual inspection where photos were taken with special cameras that could identify moisture in a wall or ceiling. Apple mold answered every question and addressed every concern. They went the extra mile. And their owner, David made sure the experience was complete. The office staff and technicians are all professional, but personable. I give it my highest recommendations. read more

My house was flooded due to hurricane Sandy and it ruined my entire basement and caused many perishables to get ruined in the process. I lost all hope because I knew that it would cost me an arm and a leg to remove the mold and fungus that has been growing there this whole time. The moment I called Big Apple, they were able to answer all my questions professionally and to the point. They scheduled a technician to come over to my house the next day, he walked me through the process and carefully inspected the entire basement with an infra red camera. Shortly after the visit, I received an estimate to remediate my basement and I was surprised because it was way cheaper than I expected. Within a few days my basement was rid of mold. No more musty smell! I am so relieved at this point, I couldn't thank you guys enough! I would definitely recommend your services to all of my friends and family. read more

First time using yelp for a big job--and Big Apple pulled through 120%. This was my first time dealing with mold so I was hyper vigilant. I actually hired Big Apple and another company (A_ir Q_uality I_nspection + I-mprovement) so I could see how each company compared. Big Apple's equipments, analytic results, customer service, price and knowledge outscored their competitor by a long stretch! Annabel never used scare tactics--was so patient, explained each data and process thoroughly. Kenny, the technician, was the same. He didn't over sell anything to me. He was on time, professional, and answered all my questions in detail. I felt well informed enough after receiving results to plan my next move of remediation with confidence. I hired them again to re-test knowing that their equipment were modern + standards were high. Thanks Big Apple! read more

I had the greatest experience with Big Apple Mold. After having some issues in my apartment, I did some research and found this company. I decided to give them a call, schedule and appointment and try to resolve my issue. I spoke to Annabelle, and she was such a delight on the phone. I asked her question after question and she patiently answered each one. Annabelle worked with my schedule to get me the soonest available appointment. Once David arrived at my home, he introduced himself and asked for some background on my situation. Once that was discussed, he immediately got to work. David explained each step he took, and I felt very comfortable with him in my apartment. He was a very warm and genuine individual. His rate was more than fair, David's attention to detail was phenomenal, and I would recommend this company to anyone in need. read more

My experience with Big Apple Mold was as good as it gets! After having a major ceiling leak from the neighbor upstairs I called Big Apple Mold and so glad I did. Annabel who answered the phone was knowledgeable, friendly and professional in explaining what they do and the process. David then came to do an inspection and was very professional and full of knowledge in all things mold. He was trustworthy and clear about how to spot mold and what to do about it. They might not like me saying this publicly but because they were late for my appointment they offered a discounted rate. Who does this in this day in age?!!! Unbelievable customer service!!!! Only wish Big Apple Mold could fix my car, run the DMV, own a cable co etc... There is a reason why everyone is leaving 5 stars. Don't bother calling anyone else, call them now! read more

Thank you Big Apple Mold!! After discovering a patch of black mold in my home, I alerted my landlady, who tried hard to avoid dealing with it, despite the fact that I have a new baby in the house. I decided to take matters into my own hands, and Big Apple Mold came to the rescue! My friend highly recommended them, and now I can too. I spoke to Annabelle, who scheduled an appointment for the next day, and more importantly, told me what to do until they arrived, and answered all my questions intelligently and thoroughly. Our technician Kenny was so helpful, he took samples and moisture readings, and had great advice on how to deal with my landlady. It's rare to find such a level of customer service, knowledge and professionalism in this day and age, which counts so much when you are dealing with a potential health hazard. read more

Highly recommended. Great customer service. Friendly. Prompt. I was looking for a mold removal service to come out on a weekend. I called Big Apple Mold Removal on a Friday night and to my surprise, I was able to speak with the owner David who is as friendly as they come. He was able to come out the next day and evaluate my situation and give me an estimate. David is so nice and so accommodating and he was able to give me a fair and honest price for the removal. I am extremely happy with the service of Big Apple Mold Removal. David certainly goes above and beyond what is necessary to make sure that I was informed of the situation. Furthermore, he was easily available to address any questions or concerns I had at all hours. I wish all businesses had customer service like Big Apple Mold Removal. Thank you! read more

I am so happy with this company and service that it made me write my first yelp review. I called to get my apt tested for mold as there was a radiator malfunction with leak and needed professional documentation from a NY certified company. My landlord needed a bit of professional facts in court to help his "memory". Spoke with Annabel who was helpful in explaining the process. Booked an appointment for the next day. David was a true professional, came prepared and worked quickly as this was not your everyday situation he entered into. The other amazing part was that I received the results the next day. Had it not been for the amazing service and fast results the outcome of my situation would have been different. It was their professional mold report that was used to support facts in court. Thank you guys!! read more

SERIOUSLY LOOK NO FURTHER! If you need mold testing this is absolutely the company to use! They were kind, compassionate, knowledgable, responsible, professional, punctual & incredibly good at their job. I booked a next day appointment & had the results 24 hours later. I did a bunch of research & called 3 other companies & none compared. From the second Annabel picked up the phone through them moment she called to go over the results I knew I was in good hands. Similarly, from the second David walked in my door I was certain the testing was going to be done well & his service was going to be very reliable. I can not say enough good things about them both professionally & personally. Professionally they superseded my expectations. Personally, I wish they were my neighbors because they are really good people. read more

Words can't describe the humility and care David has for his customers. He goes above and beyond to makes sure everyone is well taken care and he leaves all his customers with a smile on their faces. David came through for me at a very tough time with my building, court, stress when I simply wanted to pull my hair out and was more than just a "mold inspector". He has been a FRIEND. He has delivered, has been beyond professional, reliable, effective, helped me out of a great bind, a shoulder to lean on and someone I could count on. I thank you from the bottom of my heart. Words cannot describe the gratitude I feel for all you've done for me, my apartment and trying to help make my situation easier. I truly appreciate you David. May God bless your company and continue to give you great success! read more

I would highly recommend Big Apple Mold removal and would use them again. David was so honest. He actually told me that he didn't think I needed to test for mold and explained to me how I could clean the mold in my bathroom. There was no charge for the visit. I was so impressed and it renewed my faith that some people are good honest people and not everyone is out to make a buck. He could have easily told me I needed to do the mold testing and he would have made money on it. I was able to schedule an appointment within a few days, he and his coworker were on time for the appointment and were considerate enough to ask if they could wear their shoes in my apartment before entering. If you have a mold problem or think you have a mold problem, I would recommend Big Apple Mold removal. read more

I can not recommend Big Apple Mold Removal strongly enough. The service is incredible! David was professional, unbelievably thorough, and a pleasure to work with. He went above and beyond what I was expecting. We had pretty bad water damage to our floors and drywall and mold was found during the removal. David was able to advise additional work that our contractor needed to do and tested our air to ensure that mold levels are where they should be. He explained what he was doing every step of the way and even showed me the readings from his device so I could see for myself where the problem areas were. I have such peace of mind knowing that David did such a thorough job. Plus he's super friendly which made the whole process even better. Big Apple Mold Removal is the best. read more