This place couldn't have been worse. I brought my laptop to them for a repair, and they literally…read morehad it for 8 months. I kid you not, 8 full months. By the time I got it back, I had already bought a new laptop, and was seriously worried that they were doing something illicit with my data due to the length of time they had my laptop, their shady behavior, and their outright lies. First, they started dodging my phone calls and almost NEVER called me back. I am not exaggerating - I am looking at my call history to them right now and during those 8 months I called them 41 times for either updates or in attempts to get my laptop back. They called me 3 times total. Every time I did manage to speak to the guy, it was just excuse after excuse, delay after delay, even at the point where I just wanted my property back because it was obvious he wasn't doing anything with my laptop. Here's another very concerning problem. He told me that my laptop needed to be sent to Dell, and that entire fiasco was part of what took so long. I agreed, and as my suspicions grew as to what the heck was going on, ended up calling Dell myself because I just wanted my laptop back and I did not trust what this guy was telling me anymore. And as it turned out, Dell did not have my laptop. I asked this guy about it, and he told me (paraphrasing) that he didn't actually send it to Dell, but some guy qualified to work on Dell products who does this stuff on the side. To keep what could be a much longer review short, this was entirely unprofessional, shady, and dishonest. After a full EIGHT MONTH nightmare I finally got my laptop back - in exactly the same condition I brought it there - took it to UBreakiFix, and it was in and out within a week. Go anywhere but here.

Let me first say that I took my laptop to the geeksquad and they told me that the motherboard was…read morebad. Went to Cybertec computers and they found the ram needed to be reseated. Saved me $200 on the repair

Surprised at how professional this little place is, and the prices are quite competitive. Not sure…read moreabout iPhone but Android users should definitely keep this place in mind.

I brought in a Samsung s4 cell phone in about a week ago for repair, not expecting a positive…read moreoutcome as three technicians around Knoxville had already viewed the phone and diagnosed a complete motherboard failure and no possibility of repairing the phone. The little shop had three customers ahead of me, so I waited. When I met with the technition, I described the phone's behavior and stated that if the repair were a lost cause, I was not interested in paying a $50 fee to confirm that the phone was in fact broken. He assured me that if he could not fix it, I would not be charged. There was a cue of laptops to repair ahead of mine, so he stated that it might take a while to get to mine- first come first serve. I left the phone with him. I couple hours later i got a call that the phone was fixed. I picked up the phone, and while paying for the repair I asked how this might have been avoided. He sold me an SD card, and guided my adjustment default saving to the card instead of the phone's hard drive. While I can never be guarantees that no failures will occur, at least now I have the photos and contacts saved to SD and easily removable. I thought this was excellent service and this is where i will return in the future.

I recently discovered Tech Nav. I went to their shop in need of help with my gaming computer…read more Previously I went to visit 3 other tech repair stores, and no one could seem to figure out why my PC was not booting. Tech Nav was my last resort, and they did not disappoint! As soon as I walked into their store I was greeted and welcomed. They were very friendly and professional. After explaining the issue I had been having with my computer, they asked if they could plug it up at one of their workstations and give it a quick diagnosis to see exactly what was happening. I was more than happy to let them and quite pleased because honestly, I expected to leave it with them for a few days before hearing back after seeing how busy they were! The technician spent some time trying different troubleshooting methods and using different tools to figure out the issue while at the same time explaining step by step exactly what he was doing and what he was looking for, which I appreciated very much. After about 15 minutes he was able to pinpoint the issue and figured out it was my processor! He had explained that usually CPU failure isn't super common, but it happens. He mentioned that he luckily had a good/working CPU on hand that would fit the socket on my motherboard so we could test and 100% verify that was the issue. I agreed and he took apart my cooler and pulled out my CPU and replaced it with the one he was testing with, then after putting it back together, hit the power button and BOOM! My PC immediately booted up like normal! I was absolutely ecstatic and relieved I was able to finally get some answers as to why my PC wasn't working! They also took the time to offer and inform me about multiple options on where to go from there. We could keep the one he replaced in the computer, which they did mention it was used, or they could order me a brand-new processor from one of their vendors. I went for ordering a new one, I even went with an upgrade! About 3 days later I received a call letting me know the part had arrived and my computer was ready for pick up! Overall, I could not be happier with the service from Tech Nav! They never charged me for any of the time they took diagnosing it either! If I could give more than a 5-star rating I absolutely would! I highly recommend Tech Nav, great service, friendly staff, knowledgeable, and great pricing!!!

Took in computer to be updated to Windows 11. They were busy but felt they could get on it fairly…read morequickly. Two months later, I was told they had the parts, but had not worked on it. After visiting the shop a couple times to check on the progress, they finally started working on it. Finally it was delivered back to my home. They failed to bring the dongle to hook up the wireless keyboard, so there was a delay in the setup. When we got the computer, Windows 11 had been installed, but no product key was supplied. I had to obtain it myself which was an added expense of $78. They were supposed to install an anti-virus software, but never did and never returned my call concerning that. The unit won't wake up from sleep mode from either the keyboard or mouse, although the settings in the computer says it should. They never returned my call regarding that issue either. I do not recommend this servicer to anyone.

Computer Depot used to be my go-to for computer problems. The last time I used their services was…read morein 2022 after I had been being cyber bullied and my computer and WiFi hacked for nearly a year while I was renting a senior apartment from Knoxville Community Development Corporation (KCDC) in Knoxville. I already knew KCDC was involved. They have a reputation for going to extremes to target and retaliate against residents, and I had filed HUD complaints against them. When I brought my computer into Computer Depot, the manager/owner looked at me with eyes as big as saucers. I felt intuitively that something was not right. I gave them my computer and asked them to wipe the hard drive and reload my programs to get rid of the malware. When I came back to pick up my computer, I found that they had disabled my Secure Boot and installed a program that allowed them to come and go from my computer system, but also left an open door for the hackers. That was like a big clue that KCDC had hired them as "black hats" to facilitate their cyber harassment and surveillance, which included turning my apartment neighbors against me and encouraging them to harass and surveil me. Two attorneys who reviewed my screen shot evidence warned me that KCDC might be setting me up for a criminal indictment. I will never use Computer Depot again.

Great and immediate help by phone with connecting 15 year old asus to home network. Very patient…read moreand polite.

I call Dave "The Wizard". Knoxville is lucky to have him. He clearly has a tremendous amount of…read moreexperience with repairing audio and video equipment. This is evident by how effortless he makes the work involved seem, despite the intricacies and labor required to perform the repairs. I have thus far had two 50+ year old speakers restored, and a mid 70's Kenwood integrated amp. The prices charged for the work seem fair. Dave is also easy to deal with. It takes him a few weeks to get to working on the repairs, but this is because he has a healthy backlog of repairs to complete. His workshop is filled with equipment he is working on. Demand is high, for good reason: this man is reliable and fair. If you need something repaired, I recommend taking it here.

I agree with the review about calling "Dixie Dave" on the phone. The guy clearly thinks you're a…read moremoron just for calling and bothering him (you should have known better). When a person goes out of their way to suggest that they'd rather be dead than dealing with customers, one wonders whether he's fixing your audio equipment to the highest level. I'd say if you need something just fixed (as opposed to perfected), and are willing to wait, and are willing to be the supplicant noob in your business relationship, then OK. I think he can fix most things to the point of being temporarily or permanently fixed. If you want to get the best out of your vintage equipment (McIntosh, etc.), I'd pass.

I have used Computers Etc. as our on-call IT service provider for several years now. They helped…read moreus set up our business servers, printers, and migration to Microsoft Office 365. Phil, Jake and Steve really care about their work and will make sure that your technical problems are handled quickly and efficiently. Equally important, the company is honest in its pricing and recommendations. Unlike some competitors, they do not recommend products and services that you do not really need. Also, they aren't going to force you to buy all new equipment and just ride on the fact that the machines are under warranty. Overall: Highly recommended for service and for purchasing new computer equipment (they are a Lenovo dealer).

The person I talked to about my computer issue was very helpful. Was able to resolve it quickly…read morewithout having to submit my computer for extensive warranty repair.

This is a great place to have your phone or tablet repaired. The owner, Ryan, is an entrepreneur…read morewho decided to create his own shop at a young age. That made me want to support them even more because this is a local homegrown business. Their prices and speed are extremely competitive too. I had my iPhone X screen and battery repaired/replaced for $150. My daughter's iPhone 6 got a new screen for $55 and her iPad 6 screen was replaced for $100. I know the parts are aftermarket and probably not the same quality as true OEM. But, if you are replacing parts on a phone, why pay top dollar? At that point, it makes sense to just get a new one. I certainly don't like paying for repairs to my devices. But, if you need it, this is the place. Since the staff seem to be vested in the business, they really care. Definitely better than the mall kiosks and other repair shops. Only unusual thing is their storefront is in an office complex down a long interior hallway. I assume it's because the rent is low and they got a lot of space cheaply. But, just know that it's not your usual "retail" location storefront. Overall -- Highly recommended.

Value This is the best deal for phone repairs! Ryan will…read morematch prices if you can find any lower, but good luck! He offered a glass and lcd repair for my galaxy note 8 for easily $40-$80 less than any other shops in the area. He had to order the parts, but he got them in just two days! My screen was shattered so badly that glass was falling off and the lcd had a black spot and lines across the screen, but now it looks like it's brand new! I was worried that a screen replacement on a note might make the stylus less responsive, but it works like I just bought it! Great, friendly service that I would recommend to anyone who needs their phone fixed.

Absolutely! Casey was the Nerd who came out and resolved all of my issues! Course I had a…read moreyear-long membership five years ago and that got me and my husband computer literate.

We brought a printer to their office. We left with a promise it would be completed in 3 days…read more Three weeks later they offered us an interim printer to use. It was a very cheap unit, probably $59 at a box store. It came used and without ink, so we had to buy the cartridges. The printer didn't work they directed us to other cartridges, we bought those the printer still did not work. Now we are in $79 for an initial fee and over $100 in ink cartridges. They said they would come to our house, no more than two blocks from their office. They cancelled at the last minute due to a forecast of rain??? They rescheduled, didn't show. They rescheduled again and didn't show. Now they no longer respond to email inquiries. I am planning, if no response to this complaint, to file one with the Better Business Bureau.