Things to know about this place are:
1. There are multplle dentists working in the office. If you have an 'emergency' on a day your person is out of the office, they are unlikely to treat you. Even though it is open during normal business days,This is not a M-F office as far as you are concerned.
2. This business had previously advertised 'same day emergency service'. I was told this is for 'real emergencies' like "when you cut off a finger or something" (since when do people go to the Dentist when they cut off a finger???)
Basically a filling they did broke multiple times. I do appreciate that they have ultimately taken ownership and tried to correct these things eventually. However, when I write in the morning and say I am coming in the afternoon because I can hardly eat or drink, an because it hurts and a huge chunk of my tooth fell off... and this is due to something they did... then when I come in I don't like the idea of eyes being rolled at me because I didn't get their email which said to come tomorrow, and I don't like being told there are already people scheduled and then asked 'how would I feel if I scheduled an appointment and then someone with an issue came and made me have to wait'.
If I am doing something crazy and break a tooth.. Fine, it's not their job to fit me in same day and bump others. However, when the problem is due to no fault of my own (their words) and I break a bad filling simply by flossing, i do not appreciate being treated like a nuissance or someone they have to 'deal with' or someone that is inconveniencing them and others. Instead, some understanding or an apology would go a long way.
Anyway, on the positive side they are generally friendly, seem to run a sound practice,are generally professional, and have made efforts to correct this, (albeit a bit more slowly/ on their terms than I would like.) My experience appears to be the exception rather than the norm. After tomorrow's final visit to try and get this fixed I won't be going back (My wife has been advocating this all along) but I find myself wishing things had gone better. read more