Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

I was in need of a party bus for my best friends bachelorette party and that was when I found this…read morebus service. The service was amazing and prices were affordable for the amazing time that we had! we felt SO vip and LITERALLY it was a night she will never forget! 10/10 recommended.

From the owner: Cincinnati Premier Party Bus offers the newest and nicest busses in the tri-state area to make your…read morespecial night one to remember. Our busses include state of the art sound system, custom lighting, LED flat screen TV's and most of all exceptional customer service. Contact us to get started planning your event.

This is my first one star review. I usually try to avoid giving poor reviews, but in this case I…read morebelieve it is necessary. Very horrible service. Believed I was booking a horse farm tour and bourbon tour after requesting this and sending back an email stating I was looking forward to the tour, and never was told otherwise until the driver already had picked us up and told us no tours were booked for the day. Spoke to JB in the office who was rude and then told the driver, without my knowledge, to take my group home. After initialing refunding, I was told my credit card was charged again without my knowledge or consent. When I told the company this was not OK and they were not authorized to charge my card, this is part of the response JB/Thoroughbred Limo sent me: "Your comments tell me you are someone looking to scam an honest small business... You remind me of the scammers at restaurants that want their $200 tab comp't because the $5 kids meal french fries were cold... You must desperately need the money. Have a good weekend. JB Thoroughbred Limousine 859-273-3690 https://www.facebook.com/thoroughbredlimo/ www.thoroughbredlimo.com www.instagram.com/thoroughbredlimo" JB and Thoroughbred Limo's conduct and insults demonstrate extreme unprofessionalism and poor business skills.

Extremely unprofessional company. Called to book but the phone number refers you to their online…read morebooking website. Went to website and books. After not hearing from them for a month I email the company and receive a phone call. Was informed that my request "fell" through the cracks because they were not checking the website and they can not fill the request without charging me more. The person on the phone informed me that my date requested is a special rate and I could just pay more to continue with my rental. No where on the website does it state Saturday's in May require a special fee on the website it specifies certain events such as derby, breeders cup, keeneland etc. There is not one of these events Occurring on my date or in the city of Lexington. As a bride I would not pick this service as my transportation. Here I am a month out from my wedding scrambling for something else. This company is unreliable and untruthful. Wish I went with something else.

Driver was very friendly and helpful. He helped unload and re load the bus. We arrived safely and…read moreenjoyed the day

This company has some shady practices. Spoke to Bob for one event last year, quoted me a price and…read morethen closer to the event he finally sent me an invoice, which took forever to get, it was a higher price than agreed upon. Even though everything was done through text and I had proof. So I went with someone else. Being that last year's event was the same as Derby weekend I gave him the benefit of the doubt and attempted to reach out for our event this year. He quoted me a price, again via text but hadn't sent the invoice so I could put down the deposit. I questioned it and Bob assured me that we wouldn't lose the limo he had just been busy. 10 days later he texts me to say we can't have that limo and I quote "the Hummer was booked after we talked". You mean after we agreed and I was waiting for you to send me an invoice that you assured me we wouldn't lose just because you hadn't gotten to it? Seems shady. Bob did offer me two other options, a town car or a party bus at a higher price. I went ahead and booked with another company. I really tried to give them an opportunity to do right and not hold last year against them but I don't think they'll get a third shot at my business. I will say after I told Bob I booked with another company he offered to give gift certificate due to the inconvenience but I passed. Just be careful when booking with Bob's company.

Hands down the best car service company we have used anywhere. Lamar picks up the phone in 1 ring…read moreor quicker. Great communication and super patient. We had a VERY last minute request during an event weekend. Flights were getting delayed and detoured to different airports. He was able to get us a driver and I am beyond appreciative. Prices were fair and service was exceptional. We will definitely use Lamar's team for the next event. You will not be disappointed using NB Executive Shuttle.

From the owner: At NB Executive Shuttle, we don’t just take you from point A to B—we transform your Bourbon Tour…read moreinto an extraordinary VIP experience. Whether you're making a grand entrance at the Kentucky Derby, savoring the charm of the Bourbon Trail, or attending a high-profile event, we ensure every moment is seamless, stylish, and unforgettable.

I do not like Bourbon, however my husband LOVES it. So for his 50th birthday, I arranged several…read moreexcursions for him and family and friends. Eric was super helpful with the planning, especially when we had to add a couple of people last minute. As I didn't go on the tours, I don't have a lot of firsthand knowledge of the driver/guide, Bob, but he's been adopted as a member of the family, by everyone who has gone on the tours.

This was my first experience doing a Bourbon Tour in Louisville via a tour excursion. Whatever…read moreBourbon Excursions is doing to take care of their customers, well, they are hitting their target! The level of customer service provided by our tour guide, Bruce Raque, was truly exceptional and went above and beyond what one might expect. He went out of his way to give us some history of distilleries and the area, as well as showing us some local spots that the locals love. We really appreciated all that he did for us, from picking us up at our hotel, visiting local distilleries, taking us to a great BBQ lunch spot, and dropping us back at our hotel. To Bourbon Excursions, thank you for an amazing first Bourbon City Tour experience. We will definitely come back for a second!

Terry was supposed to pick us up and never showed up. He claimed he dropped his phone but he had…read morethe address and could have still come and picked us up. Understand things happen but 3 weeks worth of planning itineraries and confirming over and over shouldn't lead to a no show with no explanation until 12 hours after the fact. Book at your own risk.

The Shizzlle is a roll of the dice. We came in from out of town and were depending on The Shizzle's…read moreservices this weekend. We confirmed our trip with him prior and he never showed up to pick up us. We were left to find a ride at the last second and ruined our day. He followed up with lame excuse that his phone didn't work... But we saw his bus at the event we went to. It was all BS. Steer clear.