The food and service here was good. Exactly what you would expect from a good Big Boy; tasty food for a reasonable price and quick service. The coffee was decent and it was available for sale at the front counter for home brewing. In fact, the whole place had a kind of estate-sale/anything-goes feel. This may be a Big Boy thing, but you could literally buy the artwork right off the walls. One downside which has nothing to do with the actually restaurant and more to do with the parking lot and nesting locations of the local birds... We came out to the truck and found that they had gone all Tora Tora Tora all over the hood. But like I said, nothing against the restaurant. read more

I'm so glad this Big Boy is still open. It is so good! This place has delicious breakfast, great sandwiches, soups and entrees! The service is so friendly and fast. Love the diner. Nothing beats the big boy feel! Please stay open! read more

Big boy is one of those restaurants that always sounds good. The West Branch Big Boy does not disappoint. Good food, great service and a beautiful atrium, that's all a girl wants. Tom does a great job of making you feel welcome and if you have room enjoy a Hot Fudge Cake. Hope this place is still up and running when I am 100 years old. read more

Typical Big Boy restaurant. They attempted to practice social distancing but people were seated at the table directly behind us. All of the tables and seats had been washed when we arrived so they had a hard time finding a dry seat for us to sit in. I ordered a Greek salad and it was supposed to come with chick peas and when I asked why there weren't any in the salad the waitress blamed it on food shortages from the pandemic. I'm not sure why they would run out of chick peas, but who knows. Maybe it's gotten as popular as toilet paper!! read more

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I'm giving this 5-stars on the 'the better than I expected' scale. I had the very veggie omelette and the eggs were fluffy and not at all runny. Extra points for the attentive waiter and the awesome seating under the plants in the front greenhouse-like room. read more

The food was the worst of the worst. Emily, the waitress was very slow. People entered after us and were waited on by another waitress before our waitress even showed. The soup was watered down- no flavor. I ordered a Slim Jim and ask for turkey instead of ham and the cheese wasn't even melted. Wilted lettuce. We were never ask if we wanted dessert or my drink to go. read more

This was the best Big Boy I have ever visited. As you come into the parking lot, it is clean and easy to park. The gardens by the entrance are beautiful and well kept. This certainly indicates that this will be a clean and enjoyable place. They were very busy but service was prompt. I had the Salad bar which was well stocked with 6 soups and many sides. We will certainly be back. Carol Carman read more

I love Big Boy and I want them all to open up again. It's a wonderful pastime restaurant that is family friendly and kid appropriate. They even let kids eat free on certain days. They give senior discounts before it was the norm for other restaurants to even think about rewarding customers. It is affordable and the service is always nice and friendly staff. I want BIG BOY to come back all over Michigan like it used to be. Yummy. You tell me where can you go to get shakes, malts, hot fudge ice cream cakes, spaghetti, Big Boys, patty melts, fish fry(days), strawberry festivals. You name it they have it! read more

Had the good fortune to stop into Big Boy for lunch last Friday. Wanted to recognize the staff for the great food and friendly service. It was the perfect place to stop on the ride back home -Robert&Carmen, Rochester Hills, Michigan read more

I have loved the slim Jim's since high school, a long time ago. I would have loved to have extra grecian rolls to bring home, but they didn't have enough extra to spare, not their fault. read more

Breakfast I ordered was delicious. I ordered an egg white omelette with turkey sausage, cheese, mushrooms, onions, and green peppers. Came with hash browns and side of pancakes. Waitress was very nice. Good coffee. Stopped here to eat breakfast on my way to Roscommon. I noticed there is a West Branch outlet mall across the street if that interests you. FYI this may be your last opportunity (exit 212) to eat and fill up gas before you get to Roscommon. Enjoy! read more

Big Boy Restaurants - Egg White Omelette with mushrooms, onions, green peppers, cheese, and diced turkey sausage. Side of pancakes and coffee. - American Near Me - West Branch, Michigan

Our food was amazing! The service was A1 and our waitress had the best attitude. I was unsatisfied with the fact that I witnessed the manager just completely ream this poor girl out for being late. I can understand being late is an issue but handle that in the office or in the back of the house not on the floor where customers can see on top of you could tell that awful conversation ruined her night which showed in her work hopefully the manager learns how to respectfully deal with his waitstaff. Another thing that I was concerned about was the flies in the lights above the tables and the gum under the table not exactly what I wanna see or feel while I'm enjoying my dinner read more

Big Boy Restaurants - a ceiling with a light fixture - American Near Me - West Branch, Michigan

food is good but $3.99 for a glass of chocolate milk without refills is ridiculous seems like everytime i come here prices have gone up was here two weeks ago milk was 1.99 read more

No salad no extra French no Parmesan for spaghetti go to Clare joke But got charged but no worries I got a free salad next time I paid for already read more

Service was very quiet and the waiters where very professional. The food was excellent. Has a 80's restaurant ambiance. Everything is very fitting for the restaurant and the price per portion was up to par especially in this economy! I've never been to a big boys before and it's safe to say I'll definitely come back again! read more

Food was great wish I coulda had the same server as last time also didn't like the manger telling me where I had to sit and the way she was talking to her servers Lynn needs better tone with the servers . I will be back as always hopefully better server but food is ALWAYS amazing good job Tom . read more

We stopped here for breakfast on a rainy Saturday morning. We should have realized that there were so few cars in the parking lot at 9:20 am. We sat down and were greeted nicely and handed our menus. Another clue that we noticed was that the menus were beat to heck. We decided on the breakfast buffet even though it had nothing really special just your average breakfast. The real shocker was the bill, the buffet for two with only one coffee, no refill, was 39.00 dollars. This was my second bad experience with a B.B. restaurant so I'm not sad to say that I will never again attend there establishments. read more

Where do I begin......(this is the first time leaving a review for anything) we ordered a pickup because we were traveling with our pet. First off, I made it very clear 2x that we wanted a DIET & a REGULAR Coke....we got two REGULAR Coke's. Then we did not get even one napkin, no fork for my "Greek Salad" no condiments for my husbands meal, no receipt. My "Greek Salad" was a joke! No olives, no Feta cheese, a rotten tomato.......not good lettuce..... and the clincher was that our bill was almost $30.00..! One more time: WRONG POP, NO RECEIPT, NO CONDIMENTS, NO FORK, NO NAPKINS, NO FETA, NO OLIVES, BAD TOMATO, BAD LETTUCE. RIDICULOUS to say the least! read more

Very Impressed, haven't ben to a Big Boy in a few years. We only had the salad bar and a Big Boy Sandwich, but the soups were great and the salad bar very fresh. Did not think the Big Boy sandwich had that much flavor. read more

We come up to West Branch, MI every year to visit relatives. We stoped by big boys for dinner and the service is great! Jennifer was fast to refill drinks and when I didn't like my food they swapped it out no questions asked. The restaurant was clean and well lit.... the food was bland. We had a good time with friends. That's all that matters read more

We had a party of 8 meet for breakfast. We got in before the morning rush, and still waited 45 minutes for our breakfast. Most of it was undercooked. Everyone order hash browns and bacon well done.The bacon was undercooked, fatty, and rubbery. The hash browns were not browned at all, they were luke warm and half raw. My wifes omelette still had runny egg yook inside. Disregard our location being San Francisco, we actually live locally, however, we won't be returning to that location. I corrected my location for future posts. read more

Best Big Boy we've been to. Ate here week of Christmas 2015.. Warm and clean restaurant. Had the breakfast buffet and items were hit or miss. So you basically get "half" a good buffet and "half" a poor one. I am pretty sure this Big Boy has been here for over 30 years, I would like to see it stay. read more

I hadn't been to a Big Boy in decades so I had to stop in. The staff was awesome and friendly, but the food in the buffet was cold and bland. read more

Enjoyed the breakfast buffet... bar was well stocked and clean.. Food was cooked very good, enjoyed everything I had... Staff was warm and welcomed me with a smile...Will be back!!!!!! read more

I do like eating here, but last time I ordered pot roast got two small pieces that were fatty. That's the only bad experience I had there.

Horrible food and ridiculous service. Onion rings were not thoroughly fried, breading still tasted wet and when we told the manager, he said, "some people like 'em that way and besides that we ran out." What in the world does that mean? Bizarre comment. Bathroom was vile, with overflowing waste basket and filthy stalls. Do yourself a favor and skip it read more

Had great food and great service. Our server was Jess. She did a fantastic job taking care of us. We mostly had deserts. With four kids ordering she was very nice and patient. I would come back and dine here again. read more

Horrible service. My wife, (caucasian) two adopted daughters, (african american), and foster son stopped in to have dinner on our way back home from the UP. We were seated in a corner away from all other customers, we waited 15 minutes and never had a waitress come to our table to even bring us waters. I'm not saying it was a racial issue, but we received many dirtly looks from not only staff but customers. On our way out we told the hostess no one ever came by out table and she just shrugged her shoulders. read more

This is the best Big Boy I have ever visited. The manager Tom has an amazing crew. My wife and I eat there most Sunday mornings and are never disappointed. The wait staff is the friendliest and most attentive ever. We've also been there infrequently on week nights for dinner, and although there are different waitress than Sunday, we still got the same amazing service. read more