Big City Optical - Clark &amp; Fullerton

Nobody does it better than this amazing little shop. Coyote sold me an amazing pair of glasses a…read morecouple years ago. One of my nose pads fell off over time and he worked with the company (located overseas) to get a whole new front to replace the broken part. Not only did he switch that out, he polished my dull temples and it's basically a brand new set of glasses. I've been getting glasses from Coyote over the past 12 years - helluva dude.

His selection is always really awesome. You leave out of there not only feeling like you look great…read morebut like you've bought something exclusive and like you've bought something from someone who's gone above and beyond the type of service you'd get at any other optics store.

Coyote DeGroot, owner and Advanced Certified Optician

Protect yrself with the Lab Rabbit "Hitsuji" model in red, with double gradient silver mirrored lenses

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The "Mozambique" from Article One. Check out the matte finish!

SoLo Eye Care & Eyewear Gallery - Michigan Ave

4.8(402 reviews)

4.4 mi•Near Southside

The staff is very hospitable, and always do their best to put patients at ease. Wait time is…read moresurprisingly short, and the waiting area is very comfortable. The student interns are knowledgeable and polite, and that leaves the doctors: I only know one of them - Dr. Sclafani, who has taken care of my eyes for more than 30 years. If the others are as good as she is - and I have no reason to think otherwise - then BRAVO!

My family has happily been coming to this location for vision care for over ten years. We really…read moremissed Dr. Bob (the former optometrist at the South Loop location), but we're very happy with Dr. Greg now. Dr. Greg always takes the time to listen to our concerns, whether about vision or budget, which we truly appreciate. The staff here are fantastic--they know how to make the most of our benefits, even with limited vision insurance. I wholeheartedly recommend this location to anyone looking for quality eye care.

3.0 mi•West Loop, Near West Side

SoLo Eye Care & Eyewear Gallery - Michigan Ave - Once again!! exceptional service
Julia and the whole staff were amazing. You would think that if you don't look a certain way you would be

Once again!! exceptional service Julia and the whole staff were amazing. You would think that if you don't look a certain way you would be

SoLo Eye Care & Eyewear Gallery - Michigan Ave

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West Loop Eye Care

4.8(212 reviews)

I love West Loop Eye Care! I saw Dr. Shah and she was really phenomenal. I felt like she was very…read moreempathetic and actually listened to my concerns. She worked with me to help figure out the best course of treatment for my dry eyes. All of the staff here are wonderful. They are kind and efficient. When I had an insurance issue, they worked diligently to ensure it was resolved. I really appreciated how proactive they were, so I didn't have to spend a ton of time fighting with my insurance. I highly recommend West Loop Eye Care!

There was a phone person/receptionist here when I called to ask for information and to make an…read moreappointment who was so friendly and helpful, like literally one of the best customer service people I had ever interacted with. He was awesome. That guy left such a strong impression of the place I went with it. The overall experience I had here was good. Everything was smooth, I got my eye exam as needed, they processed the insurance without a hitch. I would definitely return here for subsequent eye care. The optometrists were all great, but the real MVP was that phone guy. OVERALL: 9/10

Fernando going to work!

Cool paintings and technology inside the rooms

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Matt always helping out clients!

Eye Appeal Optical

4.5(158 reviews)

2.9 mi•The Loop

Outdated booking practices. I successfully booked an appointment online but got a message to call…read morethem to keep the appointment so I did. They told me they didn't actually have any appointments that day but it "lets you book something". I cancelled. 1 star for wasting my time - allowing online booking for appointments that don't even exist.

This is my go to eyeglasses repair. Bent frame, screw missing etc. all get fixed here. Good…read morereliable people.

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CustomEyes LaSalle

4.6(60 reviews)

2.8 mi•The Loop

Very pushy sales staff. They repeatedly tried to pressure me into buying expensive glasses even…read moreafter I clearly said I didn't like them. I asked about the strength of my prescription, but they were very reluctant to share that information. It took several attempts before they finally provided it.

Wow! INCREDIBLE service here!!!…read more I walked in randomly on a quick break from work because I always walk by and see the stylish glasses/sunglasses on display. I needed my prescription sunglasses adjusted and wanted to check their prices for new glasses. Thank you Stephanie Shots for adjusting my glasses on the spot and cleaning them up for me! Stephanie was busy but got Dave to assist me in looking at some eyewear that was more affordable. Even though they carry mostly designer glasses they do have an affordable line collection. What I really liked about Dave was that he helped guide me in which glasses he thought would be best for my face. If I tried on a pair that didn't look great he was honest and told me no those won't work for your face. With his assistance I found an affordable frame that I am in love with!! I highly recommend this little boutique eyeglass store!!

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Village Eyecare - South Loop

4.6(286 reviews)

4.1 mi•Near Southside

I've been coming to Village Eyecare in the South Loop for over 12 years now. Each encounter has…read morebeen nothing short of spectacular. The staff the eye doctor are a dynamic duel, which makes me feel at ease and comfortable. I really enjoy being able to try on quality glasses without the pressure of someone selling for commission. This is highly recommended and I would encourage anyone looking for a professional, very clean and organized eye doctor to come here.

Staff is great. Very friendly and knowledgeable. We have been going here for years. My daughter is…read moreon the spectrum and they are great with her. Very patient.

1.4 mi•Old Town, Near North Side

Doctor using Eye machine

Doctor using eye machine

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Doctors at Village Eyecare Store

Pearle Vision

4.3(142 reviews)

I came to Pearle Vision to have my 13 year old son eyes checked. We didn't use insurance, the cost…read morewas $107. A lot less than I thought it would be. Of course the price is more if you get lenses and glasses. The office is very professional, clean, warm and inviting. It's very spacious, a lot bigger than it looked on the outside. The optometrist was very sweet to my son. We were seen immediately, so no wait time. Delilah was our tech and she was exceptional. Friendly, helpful and made us laugh. My son had a comfortable experience and that's good enough for me. I definitely recommend Pearle Vision.

I came here for something very simple and ended up wasting time, money, and an entire DMV…read moreappointment because of this place. I was in town for only a few days and needed a DMV vision report. Since they originally issued my prescription, I figured they could provide it quickly. I asked if they could give me the standard DMV vision letter. They told me the doctor "wasn't in," but then said that if I did a vision test and my prescription stayed the same, they could give me the report. Based on that assurance, I agreed and paid $90 for a new exam. After the test, they confirmed my prescription hadn't changed -- but then refused to give me the DMV report anyway. At that point it felt like a complete scam. Their refusal meant I couldn't complete my same-day appointment and had to start the whole DMV process over on another day. Because they wouldn't provide the report, I ended up buying a new pair of glasses I didn't even need just so I could finish my DMV renewal during the limited time I was in town. The glasses weren't optional -- their refusal forced me into it. I'm extremely disappointed. The staff gave me information that turned out to be false, wasted my time, cost me money I didn't need to spend, and left me without the simple document I came in for. Completely unprofessional and absolutely not a place I'd ever trust again.

Our staff at Pearle Vision Division Street

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Pearle Vision Division Street uses the latest optometric technology for your eyes

Big City Optical

5.0(31 reviews)

2.4 mi•Near North Side

They replaced the nose pads of my glasses and all the staff are very nice and helpfulread more

Appreciated the personalized attention and honest advice from the team helping me select frames!read more

Storefront in Northbridge main level

Optical options!

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New Matsuda glasses

Eyelines

4.4(53 reviews)

3.1 mi•The Loop

Jennifer is a miracle worker! Like an idiot, I only had one pair of Lunor frames with progressive…read morelenses. I left them out somewhere I should not have, and a huge guy stepped on them. The lenses were OK but the frames were pretty mangled. Jennifer was able to somehow bend them back into a reasonable shape which will hold me over until the new frames come in. I always receive the BEST customer service!

A great location in the heart of the Loop…read more Jennifer and Alice were super kind to work with. They listened to what I was looking for and helped me try on several different frames before picking the perfect pair. The overall experience was great. They took care of everything so it was pretty seamless from start to finish. Recommended!

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Visionworks

2.8(106 reviews)

3.9 mi

Visionworks at this site is 5 STARS hands down!…read more Ask for Jasmine. She takes time with you! It appears to be all women that work together and have a "vision" for not only customer service; but professional knowledge and they spend the time that you need with them to "make" new-comers wearing glasses make it right. Now I am working on seeing - I want to thank Jasmine for taking the time to help me "learn" to see again!

I accidentally made my appointment at VisionWorks rather than MyEyeDr this year, and I am sure I'll…read morenever make the mistake again. The lack of professionalism is astounding. The optometrist was great, but I cannot say a nice thing about any one of the women on the sales floor. And when I went back to have my glasses adjusted, they were once again incredibly unhelpful. I ended up purchasing ear grips for my glasses rather than trying to plead with them to take me seriously.

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51 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Raymond B.

4 years ago

I had $230 in frames allowance from VSP. I paid $189 out of pocket. I believe they are making up charges to increase the amount a patient owes. I was not given an itemized receipt. It only showed what I paid, not the cost of the frames or the prescription. The lady at the front desk used a calculator to make up prices. I filed a BBB complaint and grievance with VSP. It is unacceptable these days not to provide patients an itemized billing statement. People need to know exactly what they are paying for all services received (eye exam, lenses, frames, customizations, etc).To be clear, I have no issue with Ricketts, only the billing policies and practices. Front desk staff and literally make up prices. I would have been satisfied if all the prices were written on a scratch paper. As a teacher, I must give my students a grade report that has all of their assignments with grades earned. I cannot give a student a document with just a grade. If they failed, the must see how points added up to the grade. I need the same. I want a statement with all costs on it. I will settle for nothing less. People need to know at the time of sale what they are paying for so they can make up their mind. These glasses almost $1,000. Ant-glare is $155. I would have said no thanks if I knew that was how much I would be paying. Now I have no insurance left to use because of their billing practices. I never agreed to UV protection. I just wanted lenses so I can fucking see. There is a no-surprise billing law in effect. And since there were charges for customizations I NEVER asked for, I made an appointment with Legal Aid Chicago to file a complaint at the state level. So now they canceled my order and I have no glasses. Whether their prices were fair or not, I did not agree to them. I only wanted a prescription without extras. They discriminated against me by canceling my order. I took off work and lost pay. Now I have no glasses. This is Amy's fault since I should have been told what I was paying before swiping my card. Asking me if I wanted the extras would have been respectful. Amy tacked on those extra customizations without telling me only for to find out in the emailed recent I received after leaving Eye Mechanix. And somehow, I'm the bad guy. I used my last sick day. I have no prescription to get glasses elsewhere and no glasses. Canceling my order was beyond petty. I just wanted simple glasses. But thanks for showing me who you are and you conduct business with your respect. I ask for transparency and you cancel my order. I wish I can drop students when they complain but that's not how things work. You take good criticism with the bad and work to do better. In response to Rickettes, I never asked for coatings. The copay was $15. That's reasonable. Be honest here. I'm talking about all the extras that I did not agree to. read more

BF C.

11 years ago

I flew in from LA just to see this beautiful optometrist office, for a thorough exam from Dr. RANDY Ricketts. He is so friendly, thorough and knowledgeable. He made me feel so comfortable. He is charming, smart, informative and helpful. I ended up needing a new PX for my lenses. Along with advice and recommendations with thorough instruction for my future of diminishing eye site. Even better, John and Jamie and Randy then helped me pick out fashionable and affordable new frames. And were able to get my new glasses sent priority mail to be back in LA. I LOVE THESE NEW SPEX! They are progressive lenses that change in the light for anti glare and turn into sunglasses automatically. I LOVE THE way they look and have received many compliments since. I highly recommend this cool location in Lincoln Park. Service is there strong suit And I will definitely return to Dr. Ricketts for my future eye care. Prices are fair and the selection is unique and fast! They also have a great reputation and cool logo! Thank you John, Jamie and Randy for Everything! read more

M S.

547

11 years ago

I walked in without the skills to properly identify which glasses would be best for my features. I knew I 'Liked' or had bias toward certain attributes, but by the time I left, I learned a lot from John. The office staff is kind and also fun. Jamie is a bubbly personable gal. She took great care of all my needs. Dr. Randy Ricketts and his staff helped me choose a frame that exceeded my expectations. When I got my glasses I was so excited to be able to see better than ever & look better. He also adjusted my contact lens prescription so that they are also better and more comfortable. I went from always wearing contacts, to being a fashionable eyeglasses-wearer. Totally a fresh look on me and I owe it all to their advice. Now I want to go back and see what we can get me for my next fashionable pair. Dr. Randy Ricketts opened up the door to me wearing glasses and feeling great about it. The glasses really suit me, my face and my personality. read more

Kristy D.

9 years ago

After a three month nightmare with another company, I contacted the office to see if they could get me in ASAP, which they did. Dr. Randy took one look at my prescription and knew there was a problem. He put me through an eye exam and solved the problem very quickly. He had several recommendations on the types of lenses I could purchase.....which I really appreciated. I loved their choices of frames and loved better the option to get custom made clip ons for them. I picked them up today and couldn't be happier. The office is neat and clean and very well organized with GREAT music playing! The office staff could not have been more friendly or helpful (I had an insurance glitch they fixed for me). I felt like I had walked into an office of friends!! Highly recommend this place. And P.S. this has nothing to do with anything but Dr. Randy is a cutie pie!!!!! read more

Dave W.

11 years ago

Dr. Randy and his team are awesome! As soon as you walk through the door you'll feel like you're hanging out with old friends and not at the eye doctor! Jamie is super cool and makes the process for new patients a breeze! Dr. Randy delivers a state of the art eye exam while explaining different aspects of the eye without being over complicated or boring. If you're in the market for new eyeglasses, fear not, they have everything from sleek to chic and John is the best at finding the pair that will not only fit your fashion style but also your facial features! All of this without breaking the bank and working out the best deal with your insurance! A++ to a great atmosphere and staff that shows they truly care from the moment you walk in the door! read more

James R.

214

11 years ago

Had my first contact lens and regular eye checkup exam here at Eye Mechanix. From reception all the way through to receiving my glasses, everything was professional and courteous. Dr Randy explained each part of the check up so I could understand what he was looking for in my eyes. After the exam, I was fitted for glasses. John was very open to letting me try all different styles and was very patient while I decided which was the best fit for me. Dr Randy also helped during this process which goes to show that everyone here really cares for their customers. I would highly recommend this eye doctor to anyone that is looking for one. Great experience all around! read more

Scott A.

11 years ago

This place is awesome! Between Dr. Randy and his staff, I was in good hands from the moment I walked in. The exam itself was thorough and painless and Dr. Randy explained everything that he was doing. Following the exam, Dr. Randy and his staff helped me pick out a pair of glasses that suited both my face and my personality. I feel as if I tried on every pair of glasses in the store, but they were all patient and honest with me about what worked and what didn't. I ended up with an awesome pair of glasses that have generated multiple compliments and have given me multiple opportunities to recommend Eye Mechanix! read more

Michelle M.

10 years ago

Happy to say I've found my new optometrist! I've been in Chicago for several years, and hadn't found eye care that I was satisfied with - but I have now. Dr. Randy and John were both so friendly and made me feel that patient care was a priority. Dr. Randy took the time to talk to me about my prescription and answer all of my questions (of which I had several) and John assisted me in understanding the pricing and insurance options, and was very helpful/nice throughout the process. Great customer/patient service that I very much appreciated. I'll definitely be recommending this place to others. read more

Robin S.

11 years ago

I was in Chicago on a business trip and somehow lost my glasses. I found this cool place called Eye Mechanix... they had some really cool frames that I had never seen before which I loved and just had to have. The staff was so nice and so helpful... they helped me pick out the frames that looked the best on me. The Dr. did an eye exam on me and was so nice and very professional... I felt super comfortable there. They ordered my glasses and were so nice to even send them to me back home. I highly recommend this place and will be back again for sure!!!! read more

Mark F.

11 years ago

Located only a 7 minute walk from the Armitage Brown line, Eye Mechanix was easily accessible and easy to secure an appointment. From there, check in went smoothly and once I had finished all paperwork, Dr. Ricketts provided me the most comprehensive eye exam and explained what about my eye prescription has changed. He provide clear concise answers to my questions without making it complicated. I felt well taken care of and instantly trust what was provided at Eye Mechanix. I highly recommend it for your eye exams and choice of contacts and glasses! read more

J R.

11 years ago

Every part of my experience with Dr Randy and his team has been so easy. They have an online scheduling option and are great over email. Dr Randy's exam was thorough and made me feel like everything that needed to be looked at was checked out. They took the time to locate my insurance and help with trial lenses so I could find ones that really worked for me. Even my husband who only stopped by to pick up my lenses commented how much he liked Eye Mechanix (great looking office space and awesomely nice staff). Need an eye doctor? Give these guys a try! read more

Shoney S.

11 years ago

I recently moved to Chicago and had been putting off finding a new optometrist. When my contacts supply dwindled to zero I was finally forced to make a decision. After reading multiple Yelp reviews I decided on Eye Mechanix and couldn't have made a better decision. I, like most, don't enjoy finding new doctors, but Dr. Ricketts' friendly staff and operation run seamlessly. They were able to see me right away, fitted me with a new pair of contacts and had my supply re-filled within the week. 5/5, will return for all my vision needs. read more

Becky W.

9 years ago

I've been suffering for months after an exam with a different provider. I need a multi focal contact lense an nothing was working. After literally 45 seconds of explaining my poor visual quality when it comes to reading things up close to Dr. Randy, he handed me some trial contacts and BOOM! My near and far vision feel wonderful. Thanks so much for the help! I recommend anyone and everyone see him at Eye Mechanix in Lincoln Park if you need a great exam with amazing results. Go! Now! I'm not kidding. Lol read more

Mark M.

8 years ago

Friendly staff, great doctor and amazing selection! I've been going to Dr. Ricketts at Eye Mechanix for about three years. I schedule an annual eye exam and purchase a new pair of glasses each time. The store is conveniently located in Lincoln Park and has an amazing selection of frames to choose. Sometimes when I'm on the neighborhood I'll swing by to check out new frames and get a sense of what my next pair of glasses will look like. His team is friendly and efficient...I won't go anywhere else! read more

Phyllis S.

6 years ago

I found Dr. Randy a couple of years ago after being unhappy with prior providers. He is awesome. He always takes the time to go through my funky complaints and overly-informed-patient questions. He is professional, thorough, patient, easy going and really listens to my concerns. His staff is great, too. Everyone is professional and they are taking all of the necessary COVID-19 precautions and I felt quite safe. The City location is great and they even have parking. I highly recommend! read more

Jim B.

246

9 years ago

Dr. Ricketts and his team of techs are great! Came in for the eye appointment, which was very thorough. Dr. Ricketts explained some issues with my eyes that were never previously explained to me even with semi-annual appointments with other doctors in the past. After the exam, the techs helped me pick out a great pair of frames that fit my face and budget really well. My glasses came in within the promised timeframe and the prescription is perfect. I haven't seen this clear in 10 years. read more

David A.

10 years ago

Eye Mechanix, Dr. Randy Ricketts and staff are amazing. I had gone to a chain store to get my contacts and they continued to screw up and delay my order. After several weeks of back and forth conversations I asked that they cancel the order. I called Dr. Ricketts and he was extremely helpful. I received my contacts in the timeframe promised. Picked them up and was met by his friendly and helpful staff. The experience was great and I will never go to another place again. read more

Stephanie R.

11 years ago

I could not have asked for a better eye doctor! He took time to go through every detail so that I knew exactly what was going on with my eyes. Not only that, but everyone that works there is just so Bubbly and welcoming. Even before I asked, they went through different costs, to ensure I got the best deal possible. I loved the eyewear selection. I can be a bit indecisive, and am so grateful for their help and honesty when it came to picking my pair. Highly recommended! read more

Tom T.

11 years ago

I am a 48 year old man who has had prescription eyeglass issues for 4 years. Dr. Randy is the best eye doctor have ever had! He did a thorough exam, listened carefully and discovered my issue, recommended a new lens that fixed my issue, John helped with the frames and adjusted them a few days later. Previously went to spex and rosen, and Eye Mechanix is best by far. and they take vsp insurance. Glasses came in a week, what more could you ask for. VERY HIGHLY RECOMMENDED !! read more

Alexandra A.

11 years ago

This place is wonderful. The staff is so friendly and very caring, they remember all the little details and give their honest opinion on glasses when shopping for them. Dr. Randy is amazing! This is hands down the best eye visit I've ever had. I recommend this place to everyone. There is always a warm, friendly face greeting you when you walk in. It doesn't matter how long you're in the office, they take the time to get to know you and personalize your experience. read more

Big City Optical - Clark & Fullerton - opticians - Updated September 2026

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