I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

Had my carpets cleaned recently and they look amazing. Excellent customer service. Arrived at…read morestated time. Pricing is reasonable. I wouldn't hesitate to refer them to family and friends.

Came today to do my daughter's new condo. Last owner had a cat and she does as well, so we really…read morewanted to make sure the carpets were fresh and clean. At the last minute, we called to see if they would also do the tiled floors in the kitchen and bathroom and they were able to do so. The carpets and floors look amazing!! The kitchen floor had grout that we thought was black, but actually was brown, lol. Both gentlemen were very pleasant and extremely professional. Pricing was fair and reasonable. Would not hesitate to highly recommend Paul's Carpet Care to anyone!!

Joe is a pleasure to work with! He has fair prices, high quality work, reliable, and trustworthy…read more Highly recommend, you will not be disappointed!

Joe is incredible at what he does! Very professional and kind. He went above and beyond to help…read moreprepare our home for the arrival of our little one. All of the carpets and our sectional couch came out perfectly, looking brand new! I would highly recommend Joe to anyone looking to have any carpet/upholstery cleaned.

We used to have our rugs cleaned in CT. I needed two different businesses to complete the task, one…read morefor the wool rugs and another for everything else. With All Season Floor Pros I get one stop shopping. The turn around is also much quicker and the price is much better. The service and employees are top notch. -- Dennis B

Adilson and his team have been an absolute lifesaver for my real estate business over the past few…read moremonths. They are always on time and have consistently provided me with the highest level of quality service. I used to use one of the larger chains, but I will never consider going back to them at this point.

The crew at Dream Carpets not only cleaned my 8 x 10 wool rug, they restored it. Excellent service…read morefrom start to finish. Reliable and competent. Pricing and turnaround time were exactly as quoted. I highly recommend Dream Carpets.

Dream carpets picked up and cleaned several area rugs at our home. They did an excellent job on…read moreall(both synthetic and woolen! I can't recommend them highly enough!

Bill did a great job cleaning my son's carpet. Got out spots that my son tried and tried. Thank you…read moreBill.

Excellent job cleaning the 6 year old carpet in my family room, it is so clean it looks like it was…read morejust installed. I highly recommend Fitzgerald Carpet cleaning. Great prices and always on time.