Been going here since 2003 even though mow it's 32 miles away. Dr. Randall aka "Dr. 4 Pets" had a local tv show here for years. Trained at UF. 2nd generation vet. Knows more and makes correct diagnoses and treatments on the first visit which had saved me time and money. Staff is friendly and personable. Everyone treats me and my babies like family. Dr. Randall trains his staff very well and is a true gem in Naples. read more

Years ago this place was good NO MORE. Don't risk taking your pets there. The unprofessional, untrained staff and the inadequate medical skills By both the doctor and staff lead to a heartbreaking experience. They should be shut down. I will be filing a complaint with the Florida Veterinary Board. read more

Dr. Randall performed an enucleation of the eye on my neighbor's dog. The result was a bloody and painful mess. The photo you see was taken just after surgery; Dr. Randall sent the dog home and this is what he looked like a short while later. The poor dog suffered terribly . It's very upsetting to think about. I would not recommend Dr. Randall to ANYONE. Please go elsewhere if you care about your pet. read more

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The vet is wonderful and the staff is so accommodating. Had an appointment for my cat on a Friday afternoon that needed to be referred to a cat eye specialist. They actually called the specialist to see if I could get a same-day appointment. When that wasn't possible, they did everything to see that my cat would get through the weekend comfortably for an appointment the following Monday with the eye specialist. I have full confidence in the care they provide as well as their very caring attitude for the pet owners read more

When happened to the dog's face does the animal got hit by a car when I first saw that photo it makes me sad

It has come to our attention that this hospital is allowing vet assistants, lower than technicians, let alone certified techs close up in surgeries. In no world is this safe practice, or lawful. It is with extreme precaution that we urge that you no longer place the trust of your beloved pet to this practice in fear of what goes on behind closed doors. There will be legal action put into place as soon as possible. Please protect your wallets and your fur babies from this negligent hospital, it's doctor, and the lack of knowledge staff who continue to let this go on . read more

Dr David Randall is an excellent vet and very fair. Deb at the front desk is the best. Been with him for about 30 years. There assistants all have degrees in the veterinarian field. Excellent care. I been with him since 1990. Dennis Brzozowski read more

Have my pets taken care of for close to 20 years Compassionate and capable doctor, great supporting techs read more

I went to this practice for DR RANDALL ... somehow I ended up with Dr Camille Richie and my dog died at her hands !!!! Disgusting and filthy practice should have known better by the looks of the employees read more

I have been taking my animals to Big Cypress Animal clinic since 2018 and have always had a good experience until today. I went for a simple nail trim which turned into a horrible experience not only for my dog but me. I was brought back into the room and a female staff member came into the room who I have never seen before. She never introduced herself, asked what I needed done, and I told her a nail trim. She looked through the records for my dog, and asked if my dog is scared of nail trims. I informed her yes, but doesn't put up a fight. My dog has never bit anyone or anything. The vet tech(who also didn't introduce herself) than proceeded to start putting a muzzle on my dog which sent her into a panic. I had to inform them to not muzzle my dog because she is not a biter. Mind you, the first lady just looked at the records and there is nothing stating my dog has never bitten anyone. The vet tech then had trouble holding my dog, which she is 20 pounds and she was pushing down on here so hard that my dog fell to her side. The first lady doing the trim, than held up the dermal, part way through and rudely told me that they burn the dogs, which I know is not the case unless they get to close to the quicks. After getting home, and looking at my dogs nails, she has cut into a couple of the quicks. So she in fact, DID burn my dog. If a simple nail trim can go so wrong, why trust them with any bigger issues that are to come with your pets. I use to pay 20$ for her nails there and now I've paid 40$ for a botched nail job, exposed quicks and poor staff. All new faces, no introductions and poor handling of animals. This place has gone down hill. I wont be back. read more

For 4 years, Big Cypress Animal Clinic was in care of both of my dogs. Our first incident was when they injected annual vaccinations and mis-calculated my 80 pound dog. After my dog having a seizure & being in their care, they had no further option but to referral me to the ER. The total of that ER visit was +$1000 & I decided to stick with them since we have been going there for years. In this last incident, recently in August 2024, we did the yearly check up specifically the allergy vaccination was distributed within the same month. As of October 2024, my dogs allergies were getting worse and they guaranteed this vaccination should protect for a year.I have recently went back to the clinic site since my dog was crying in pain and they said "we can't do anything more for your dog." I have decided to remove BOTH of my pets with them due to them stating that "we have no idea when the vaccination expires." THEIR PRACTICE MAKES NO SENSE to not knowing their knowledge of vaccinations! PLEASE AVOID AT ALL COST NOT WORTH UR PETS LIFE OR YOUR MONEY!! this place needs to be shut DOWN COMPLETELY! read more

DoccRandall is the absolute best. I will never take my pets anywhere but here! Christina & Molly

Avoid this place at all costs. While the staff members are extremely friendly and welcoming, Dr Randall is running a practice that will do anything to make an extra buck or two. Not only is Dr Randall completely reliant on a walker, he lacks the professionalism in first discussing your pets treatment plan before administering copious amounts of medication. I took my two dogs to Big Cypress Animal Clinic this afternoon for a Bordatella shot and a heartworm test each. Before the exam we were asked if there were any concerns. We mentioned both having irritated ears but it was nothing we were too concerned about. Fast forward to Dr Randall entering the room solely reliant on his walker, he states that both dogs require allergy shots, antibiotics, steroids, and a topical treatment in their ears. Not once was a quote provided, which may I add has always been done in the past 2 years of bringing my dogs there, and instead he simple began to administer all this medication without discuss it first nor without testing to see if they had allergies. Come to find out when we're leaving that our bill is $1000 when it simply should've been $500. On top of this, our one dog was whimpering for the other and no shame to Dr Randall he simply says, "shut that dog up". This place is a scam, a rip off, and Dr Randall should be well out of business. read more

The staff is caring and wonderful! Dr Randal is a realist and doesn't cater to the new fads and has been in the business forever. We need more vets like him. I am boarding my dog for the first time and will review again. read more

Dr Randall is a terrific Vet and it is evident he loves what he does! Fixed my puppy's eye infection in 3 days! Very happy with him and his staff!( And so is Buddy! read more

This was my older dogs first visit to see Dr Randall.  My dog was having a problem and I wanted to get another opinion.       He was so gentle and gave my dog the best exam I have ever witnessed.  Educated me on my dog's problems and did not try and sell me unnecessarily services.  All the staff was fanastic.  I now plan on transferring vets and will bring both my dogs to Dr Randall for all their routine care In the future. read more

Dr Randall and his staff are the best!! Very compassionate and always helpful. Helped me thru one of the worse days of my life putting down my sweet Xena!! Lauren and Diane are the best!! Thank you to the vet that was there filling in. Everyone was incredible!!! read more

Dr. Randall his team are the best we've ever encountered. We have had 4 dogs over the years and he has cared for each one as if they were his own. The facility is no frills and so is he. He always gives it to you straight and offers options depending on your budget. When our sweet beagle needed to be put down he even came out to our house so she could leave in the comforter of her own bed. I dread the day that we ever need to find a new vet because he is so special. read more

This vet misdiagnosed my puppy. My puppy was dropped while my mom was caring for him. She took him to this vet and Mr Randall said it was a minor shoulder fracture and he would heal with time as he grew. My puppy was in rest, as much as a puppy can really have, he was crated and he was only taken outside to pee and to eat, again this was due to the vets instructions, but after all he is a puppy. After a week I knew, the problem wasn't with my puppy shoulder but rather with his elbow. His limp got worse and worse and all my family told me to do was to wait. I talked to Mr Randall and he told me to be patient, he just needed time to heal. I went to the follow up appointment (a month later) and my puppy limp was worse than how it was before. Mr Randal then said that now it was the joints on his elbow and put my puppy in a cast... my puppy was put in a cast a month after the injury.... I took him to another vet and the vet took the cast off my puppy to run another set of x-rays, the vet told me my puppy never had a shoulder injury and must have been confused with a growth plate, he needs surgery on his elbow, this just wasn't going to heal with a cast. If I didn't do the surgery, my puppy would never be able to walk normal again and later in life might have to have his leg amputated. None of this made sense to me. I went back to Mr Randal and told him what the other vet had told me, was this other vet just trying to get money from me? Was I hurting my dog more by waiting and having him be in a cast? Were the x-rays actually read wrong? Mr Randal yelled at me for taking the cast off and said I was being impatient he say "Congrats you found a new vet" (with medical issues most people always get second opinions) He said I was impatient and that he "has real patient to treat who will listen to him" "real patients" (was my puppy a robot?) I took my puppy to yet another vet to get a third opinion and they said the same thing as the second vet, he needs surgery. Because Mr Randal misdiagnosed my puppy and I have now waited,(because thats what I was told to do by Mr Randal), surgery was a lot harder to do as well as he runs the risk of having arthritis later in his life. After 3,000 + Dollars due to my dog being misdiagnosed by this vet, my puppy is walking a lot better and healing. Mr Randall is a jerk, he is old and doesn't know when to admit when he is wrong. If my puppy was diagnosed correctly the first time, surgery wouldn't have been as expensive as well as he would have less risk of having problems later in his life. The facility is trashy and their equipment is outdated. There is rust on everything. It smells poorly and their service is also trash as you can see. Other vets also complain about Mr Randals arrogance and ignorance. I have visited multiple local vets and when I mention what happens they don't seem surprised, one of the other vets said "'Dr' Randal, yeah I am not surprised, we hear horror stories about him" Do research before you take your dog to a vet read more

Best staff and veterinarian I have ever known. Dr Randall and his clinic really care about the animals and never try to put you through tests you don't need. I'm so thankful for them all. Great place! read more

Doc Randall has been caring for our dogs -- Gretchen, Shadow and Pumpkin --since 1999, when we moved to Naples. We agree with all the good reviews--well put.. We can add that Doc Randall has saved the lives of both Shadow and Pumpkin, at least once, maybe twice. He has so much experience that he can often almost intuitively get to the problem right away, saving the pup from extra time in pain or discomfort. He and his whole staff are completely involved in the care of the animals and the pet's owners. We love Big Cypress Animal Clinic read more

The facility is dirty and we encountered uncleaned dried animal feces in the examination room. The staff is unfriendly and the doctor is more concerned about being 2nd generation vet than your animal. Fees and cost of service are extremely high. I do not recommend if you love your pet. read more

My dog has boarded here several times. I'm most comfortable traveling when my dog boards at a Veterinarian (if he's sick while I'm gone the Dr. is in). My dog presented with some unusual pain and I called and they scheduled an appointment. I arrived and the Dr. took one look at him and gave a diagnosis. He was spot on, no nonsense and explained everything! Dr. Randall was fantastic! I wish my vet at home were that good. read more

Best vet we have gone to in Naples. Dr. Randell doesn't over charge, very knowledgeable and his office staff are great!

Worst Mistake of my life, taking my dog to this facility! She died less than 36 hours later.

I have been using Dr Randall and his staff for five years. He is a knowledgeable and practical vet who doesn't pad his fees to build up costs for unnecessary profits. His staff is friendly and after a few visits remember you and are extremely helpful and kind. His kennel is well run and certainly less costly than others in the area and safe. I strongly recommend his practice and my dog gives it five tail wags also. read more

I just found out that you should not neuter your pet before they are at an adult age. Between the age of 1-3. I saw it on Dr. Randal's program.. My question is why did they recommend my daughter to have her puppy under age 4 months to be neutered? Same clinic that recommends not to do it! read more

Had the best experience my mother and a ton of friends I know come here my dog was attacked and petsmart hurt my dog twice at the pine ridge location and the collier Boulevard 951 and 41 location in Naples Dr. Randall gave my dog a private room due to his traumatic incident and his associates are amazing and truly take the time to Love you're fur babie it's not corporate like petsmart their corporate office ran from their own wrong doing and they block accounts when guilty I will only stay with the best private vets in South west florida I highly recommend them as Doctors for you're fur babies and their incredible passionate loving staff read more

The worst of the worst. After having several bad experiences with the vet at Big Cypress Animal Clinic, I found a wonderful vet in Cape Coral. Even though is an hour drive, I find it totally worth it. The staff at Del Prado Vizcaya is kind, compassionate, and they don't try to rip you off. read more

This Clinic used to be all about the animals--- now it's all about how to scam the animals owners and blame them. I went for a rabies shot for my dog 1. when I made the appt I told them all I want is a 1 yr rabies shot. 2. when I got there I told them all I want was a 1yr rabies shot. 3. in the exam room I told the girl all I want is a 1 yr rabies shot she tried to sell me heart worm stuff I told her no only a 1 yr rabies because the dog gets seizures and she asked if I want to get the tags I said no because I know they charge $5 more than at the animal shelter.. Next she is taking blood said she had to check for heart worms, I figured it was standard in order to get a rabies shot. What do I know??next the doc comes in says it's a 3 yr rabies I said no all I want is a 1yr rabies shot.He says they will have to change it in the computer.( I didn't see the vials with syringes attached changed.) He gave the dog 2 shots (I do not know how many shots they give for rabies vaccine) I go to check out they have added the tag which I told them I didn't want and the bill is over $122 I let them know I was quoted 25 for office visit and 21 for the rabies shot . The doc said I sat in the room while he was giving the shots (not saying what they were) and I should of spoke up then like I did when I told him I only wanted a 1 yr rabies shot. As you can see from the many times that I stated that I only wanted a 1 yr rabies shot and apparently no one listened and now they want me to pay-- I don't think so. I still owe on this bill and it will not be paid by me and I will make sure I tell everyone I know and plaster it on all social network sites. GO SOMEWHERE ELSE!!!!!!!I My animals will have a new vet as of today, I don't like being scammed and I will make it my mission not to let it happen to others. read more

I had just moved to town. My cat was very ill, however they fit us in that same day. Everyone was very welcoming, and Dr. Randall took great care of my cat plus made me less afraid of the outcome. My cat survived! The building is not fancy but the care of furry friends and people is top notch. read more

I brought my 15 year old Pomeranian to Big Cypress due to a severe cough. My dog has previously been treated at this facility and although the waiting time is excessive I have always been pleased with the services. Not this time. I mentioned to the dr. I had read that this breed may have trachea issues and my concern was promptly ignored and dismissed. Upon examination it was noted that he had bad teeth. I know he had bad teeth but my concern at this very moment was his cough. He was xrayed and blood work taken. The X-ray showed something in his neck that may be causing the coughing problem. But...no, let's not address that, let's chastise the owner for not brushing her dogs teeth and charge her hundreds of dollars to clean the teeth of an elderly Pomeranian severely distressed by a collapsed trachea. The office staff is flippant and condescending and is only surpassed in rudeness by the woman "vet" who phoned me to question why I left with my beloved pet while he was still alive. Big Cypress Animal Clinic is expensive, dirty, staffed by the arrogant and way past its prime. I have moved on. read more

We took Chester our 12 year old Cheaspeake Retriever with a bad front shoulder, Dr Randall was great, didn't want X-rays done and gave him an injection. Hope it will help, time will tell. read more