My husband tells me at the very last minute that he needed a shirt with numbers on it done. I literally called about six different places to ask about one (1) shirt with screen print or heat pressed number on the back. Either no one could do it same-day or it cost too much. Soooooo my very last stab...I emailed Big Frog of Plano and requested a quote. I got lucky that day. They emailed me back promptly and quoted a great price and they happened to have time to squeeze in the one shirt that I needed. It was ready within an hour and it looked great. Thanks again, and we will be using Big Frog of Plano for my husband's softball team jerseys in the future-- when they get ready to order new designs and have new sponsors!! read more

Stay far, far away from this place. I brought in two brand-new jerseys for a simple number "9" on the back. One came out fine, but the other was noticeably off-center about half an inch because they used two different sized numbers and didn't even catch it. So after wasting money on a brand-new jersey, I had to go buy another one. I even changed the color just to avoid the same mismatch issue, hoping they could at least get it consistent the second time. What's worse is the owner acting like this is acceptable or "professional." It's not. When you miss placement by that much--twice--and only get one out of three attempts right, that's not a small mistake. It's sloppy work. If you care at all about how your print looks, take your business somewhere else. There are plenty of better options that actually pay attention to detail. read more

Big Frog Custom T-Shirts & More - Just awful.. - Screen Printing/T-Shirt Printing Near Me - Plano, Texas

Always the place to go for custom shirts at the best prices. We've had several shirts made here as well as at the frisco location. Every shirt we wear gets fantastic feedback from people who see us when we're out. We wouldn't go anywhere else for our custom shirt needs than to Big Frog. read more

Not the nicest customer service. Truly felt like I was a burden coming in to ask for a quote. Three staff all on computers not looking at you as you're coming in saying nothing... I was the only customer there. Got passed off when I approached and said what I wanted done by a snooty guy. Sometimes even if you can't do something for the customer at hand, if you have good customer service they'll think of you later. This is a definite no for me and will not recommend anyone to them. read more

We were so busy that we waited until the last minute to get some T-shirts printed for our boys' birthday and found Big Frog on Yelp and glad that we did. They were courteous and professional but most importantly, FAST! They had our birthday shirts ready to pick up on 24 hours and took the stress out of one of the many things we had to get done for the weekend. A big "Thanks" to all those at the shop! read more

I was recommended to visit by a friend and I will definitely be spreading the word to others. I'm a club volleyball team mom this year, and it was super easy to customize just about anything. I brought my own clothes and I also bought a few things here. Staff guided me and helped fuel my creativity and my order was ready earlier than expected. See you soon for my next order. Thank you! read more

I stopped by to get some tee shirts made for my up coming wedding. I was greeted immediately and was directed to the oh so right person to help me. I all ready had something I mind and after about ten minutes of figuring it all out, it was ready for printing!!! Turn around time should be about 10 days. Super stars for sure!!! read more

Terrible customer service! I've used Big Frog for company shirt designs in the past and decided to pop by for shirts for a family event. I walked inside and said hello and both ladies seated at the front computers ignored me and continued to type away. The guy and girl working the back continued to call out inventory so I patiently waited. I was on the phone throughout this time so they heard me. Even if you're busy acknowledgment is everything! I continued to wait and had to ask to be assisted. At this point the lady helping me is not giving me direct pricing or information so I just told her I would think about it and let them know. I will not be using Big Frog for anymore of my custom shirt needs. Treat others how you want to be treated!!!! read more

Needed a couple custom shirts really soon and they jumped right on it and got them done by my required date. Great folks to deal with and like I said very responsive. I will definitely be back! read more

I had several t-shirts printed here. They were simple two colors on white. The turnaround time was pretty good. The first set of shirts were the basic quality cotton. I upgraded the second set of shirts and they were better - and more expensive. Prices were higher than I expected. The colors faded after a few washes. read more

Wow I love my customized Christmas sweatshirt! Thanks Nicole for doing such a great job! It came out perfect. You had it all framed up on the sweatshirt within minutes and knew exactly what I wanted. So good. I had my sweatshirt the next day. That was quick. Also loved I did not have to worry about a minimum qty and it cost about $25 each. Looks so good and I know it will end up being the best looking sweatshirt! read more

I think this place is awesome. I have been here 3 different times for custom T shirts. I have had small orders, only up to 7 shirts. They still treat me like a big customer and I appreciate that. They really can do anything!! Talented group of people. I totally recommend this team especially Ken. read more

I've come through twice already and twice I got the best customer service possible. First time I was getting a birthday present for my brother and I can't remember the name of the guy but he was very nice at listening to my design ideas and bring them to reality. My brother loved it. Second time I spoke to Tana and she was just as good. We talked for half an hour on over a design and she did an excellent job. I'm still waiting on the second shirt to be done but I remember the first time the quality was crate and the design didn't fade even after multiple washes. Overall great service great quality I will recommend to everyone who needs customized shirt for any occasion. read more

I set up a logo with the most helpful people at Big Frog today for our group to use on t shirts. The people in the store took all the time I needed to adjust and fix our logo for the best results possible on the color t shirt we selected. They use digital printing machines so options are limitless and adjustable as necessary. Five minutes to print and deliver a shirt while you wait. Woman's sized shirts for better fit as well as the usual men's sized shirts. Really nice people and store. Highly recommended. read more

They charged me $45 to print small white numbers on the back of two youth soccer jerseys. And despite giving them clear instructions when I dropped the jerseys off they called to ask the same questions again. Will go elsewhere next time to find something more affordable/efficient. read more

I found Big Frog doing a web search for digital and screen printers in north Dallas. I am very pleased with the level of service I received, accuracy of the print job and how gracious Joe and his staff members are. If you're looking for a local apparel/promotional printer this is your one stop shop. The store is set-up so you can easily browse through their products or you can bring in your own t'shirts. Great printer, friendly and professional staff...Give them a try for your next family reunion shirts or a special personalized gift. read more

I have been making shirts with Big Frog of Plano for about a year. I have had them make 6 different designs. The artwork is great, the designers are creative and easy to work with and also very fast. If you don't hear from them, just give them a call. They have lots of projects and have always responded quickly if I call. The email responses can be slower. read more

The people at Big Frog are great to work with. I email over the logo and the info, and they get right to work. They make sure that my logo is correct and them send me back a layout of what it will look like. The quality of work is superior to others that I have used in the past. Big Frog will get all my future business. A+ Big Frog read more

I have done business with this establishment for years and have always had exceptional service, expedient service, and accurate orders. I will continue doing business with them. My tour t-shirts are great quality at reasonable prices. read more

Great product and staff.They are very helpful and the quality of the printing and the T-shirt's is the best.

Very convenient and accepted a small run of only 2 shirts. While they had samples of shirts, the organic tee in 2XL wasn't available but it fit just fine. Highly recommend. read more

We worked with Benny who greeted us when we walked in helped us view multiple products we were interested in and guided us on how to finish out exactly what we were looking for. (I later found out that when we came in it was actually Bennys day off and he was just helping out the team.) Our layout proof was reviewed and changed to exactly what we wanted and the finished product (including his suggestions) was fantastic. We are very happy with our tshirts for our small start up company. And now when we do our community projects we can be a united front in our shirts. We will be back soon! read more

Joe and his team at Big Frog are extremely easy to work with. They have great pricing, wonderful staff and fast turnaround. I would recommend them, especially if you want custom shirts. For example, they just printed 7 shirts, all different sizes, colors and different wording on the back of each. We are pleased with our order! read more

I have been working with Joe and his wonderful staff for several years. I wouldn't go anywhere else for shirts! I can pick up 1 shirt for an occassion or 100 for my crews. Great staff, quick turn around, and unbeatable prices! read more

Fast service, great pricing, and wonderful results! Your designer found the images online that I needed to reproduce shirts that I already had. And she did it in record time. We are thrilled with the shirts! read more

I agree with some of the other posters. I went into the store on Monday (told them up front I needed them Saturday for my sons bday party) to order 2 adult shirts and a onesie. I worked with Johnny. I showed him exactly what I wanted (so it wasn't like the design was totally custom) and he said he would get me a proof by the next day. Tuesday came and went with no word. Wednesday mid morning I called to check on the shirts. Johnny said "oh sorry I got busy yesterday and forgot to send them. You should have something in the next 30 mins". An hour later I called back because I still hadn't gotten anything. He says "oh did I forget to send it? I'll send it now". I finally got the proofs and made the necessary changes. I asked if I would get a call when they were ready. He said I would. Saturday mid morning no word so I call to check on them. They put me on hold "to check and see what was going on with my order". They started confirming the sizes I order which alerted me that they hadn't even started printing them. When I asked why they hadn't even started they said "oh sorry Johnny hasn't been in the store for a few days". So your store just forgets about orders because one person is gone??? In the end the shirts were done by Saturday and they did look nice. The reason for the two stars is because of the run around and the fact that they certainly wouldn't have been done had I not called to check on them. read more

Great quality and Great customer service! I ordered T shirts for my business and got a beautiful custom logo and the printed T shirt all for just the price of the shirt! read more

I was in need of a last minute printed shirt for my father in law and I didn't have time to order one online and I found this place just by Google. I'm always afraid to buy things online I emailed them and got an immediate response and they worked with me to figure out what I wanted and it was so quick and easy and definitely affordable. I ordered the shirt on a Friday morning and went to pick it up Saturday and it was so perfect and they were so nice. There is not enough niceties I can say about this place, I will most definitely be back. Thumbs way up! read more

I was able to do everything online by sending them an email. They responded to me in a timely matter and was sent proofs of what the shirt would look like in different colors, as I asked for. My shirt was ready on time, as promised. The shirt was perfect. I was very pleased! I will be ordering from them again bc the best part is there is no minimum of shirts or things you had to get printed. Very good overall experience! read more

The phone was answered immediately, the pricing was disclosed over the phone and it matched the quote sent out. The team executed the proof for my shirt in less than an hour and they were able to turn the product around in one day. Highly recommend Big Frog! read more

These guys are awesome.. I've had several small orders and working on a big order now. Every order they treat like its a big order. Great design work and great atmosphere. Lauren at Plano helped me with an unusual project and she was the only person that told me it could be done... and she did it! She was honest about how it might turn out and I really appreciated that honesty but glad I moved forward anyway :) read more

Friendly service. The staff doesnt treat me like just another person. Also love that the designs are not ironed on.

We went here with intentions of getting four letter name put on the teacher they're going to charge us five dollars a letter absolutely ridiculous. read more

My T-shirts were not what I requested and discussed and they were not willing to correct a bad product.

Poor customer service. Two of the ladies were busy, one was on the phone helping another customer, the other was helping an in store customer. There was another associate, a man with glasses, who greeted me and asked what I was looking for. I told him and he said one of the ladies would help me. I waited nearly 10 mins and nobody said another word to me. The man was not engaged with a customer during this time and just watched me wait. Buh-bye read more

They printed on a mans shirt instead of a women's and the customer was not happy. Then It takes forever to redo because they do not carry any shirts in stock. It's unacceptable for a T-Shirt printer to not carry shirts. I don't recommend this place to anyone trying to run a business. read more

I needed them for a very special project for my daughters wedding. They were awesome. Quality of work was great and they rushed my order for me even during the holiday!! highly recommend!! read more

If I could give them 6 stars I would! I had tried Cafe Press and Zazzle and was stressed out trying to come up with a design for my son's 3rd birthday party T-Shirt. I walked into the Big Frog Plano store and was promptly greeted by Johnny, one of the graphic designers on staff. We sat down at a design station and I pulled out lots of pictures of what I envisioned for the music festival themed party. Johnny's design was AMAZING! We got tons of compliments on the shirts and everyone wanted one for their kids! Loved the collaborative process and the finished product surpassed my vision - will definitely use Big Frog again in the future. Plus NO SHIPPING like the online shops. read more

I can't say enough about the great experience I had with Big Frog. Found them by Googling because I was in a bind (needed a 24 hour turnaround). I walked in about an hour before they closed on a Saturday and was the ultimate nightmare (unfolding shirts, texting pictures, talking on speaker phone, etc.). The staff was great - super helpful and competent. They helped me pick out colors, sizes, fonts, etc. and were totally gracious. Shirts were ready on Monday and were a huge hit. A great find in Plano. read more

Big Frog was a great help in getting my bachelor party shirts done. I got the design, and print withing 2 days, just in time for my trip. They were very easy to work with and their response time was great. The shirts were a hit! Thanks to the Big Frog team! Dray read more