RecNation bought a storage facility where I was storing a boat trailer. Access became a problem…read morewhen the keypad was broken for weeks. Then they added a proof of insurance requirement that I complied with. Within a couple months they DOUBLED the storage rate and added $15 for insurance even though I had complied. When I moved out they required 59 days notice in order to charge for an additional month. My registered letter of move-out notice came back undeliverable. When I finally reached them via email they required a PHOTO of the empty spot. I had to drive 70 miles round trip to provide the photo I've enclosed.

Do NOT come here. They have scammed me out of alittle over $1100. I have tried to get in contact…read morewith them through email & calling them over 40x. Still no response, call back or anything. Just speaking to a AI system every time. Stay away!!!

Absolutely five-star customer service! We have been clients for several years. The prices are…read morevery competitive, the premises are clean and secure, and Denise in the office has been very accommodating. We wholeheartedly recommend this self-storage facility-- convenient, affordable, and very well-managed!

From the owner: Sarasota/Bradenton self storage and outside RV/Boat storage. Family feel, locally owned.read more

Property manager Logan was extremely helpful and made the entire process simple. Would definitely…read morerecommend!

Poor service representatives! Refused to return unused…read moreproduct (roll of shrink wrap). First took the product back saying it was opened and used. Stated we may not be refunded since they claimed it appeared used. Although it was not and appeared identical to other off self rolls. Then refused to give us receipt that they accepted the product. We asked for the product back and left the store after being insulted accusing us of trying to return an open and used product. 1 employee who claimed to be training the two others shouted profanity and walk out of the store in a drama filled manner. All this for an attempted to return a $35 @U-Haul roll of shrink wrap.

Stay away from this company! They are crooks! I was a customer for over 7 years. I gave 30 day…read morenotice for my unit, vacated, and cleaned the unit a week prior to lease termination. Notified the office my unit was empty and cleaned. Over a week later, they sent me a bill stating that my unit had items left in it and they were charging me a dumpster and lock fee. They have security cameras all over the property and they know that the items were not mine. I have called and can not get anyone to give me an answer on why they have allowed me to be falsely accused and charged for not vacating my unit. Over the years, I have had many units with them and I have never once left a unit with items in it or unclean. Ruthless crooks! They don't deserve a 1 rating. They should receive a negative because they are horrible!

TLDR: Mike the manager was gone for 2.5 hours in the middle of the day and had no line to call him…read moreon. I had called the day before to make them aware I would be coming and would need help with a unit size. Thus, I had no one to help me pick a unit size. I called the hotline and was put into a 5x5 after being told it would be an 8x10. I had to deal with explaining things to Uhaul as well since it ended up being late due to this issue. Mike mentioned how he didn't want his boss to know about this issue, wanted to charge us for a bigger unit, couldn't do anything to compensate us for the UHaul late fee, asked for a positive review, asked for us to hurry to sign the paperwork for the bigger unit so he could leave by 5pm, and showed no remorse for wasting hours out of our day. Awful awful awful experience on top of moving already being a stressful thing. Absolutely awful rental experience with this place. I made a reservation for a unit on Friday afternoon, and told the manager that I would pay for and discuss details of the unit when I come in on Saturday afternoon. The manager informed me that someone would be here to help me and that I could come anytime between 9:00am and 5:30pm. Big mistake. I came at 2:00pm on the dot and there was a sign on the door indicating that the person working wouldn't return until 3:30pm. I'm not sure in what world it's normal to take a 1.5 hour lunch break when working a 9-5. I called the number for the office over and over with no answer of course. I called the business number and a representative completed the reservation for me, without asking anything or helping me with the size options. Absolutely no help at all. I head up to my unit, which the manager booked as an 8x10 the day before. I get up to the unit, and it is not an 8x10. I went back to the office, there is still no one present. I call the reservation text number, and still cannot get through to anyone. We tried to make it work. Having to tilt and turn my 200lb slab of marble to fit into the narrow door was gut wrenching for my body and bank account. We quit after realizing my brand new couch would not fit through the door no matter how we dragged, tilted, or turned it. Its now 3:30pm so I went to the office again, and there is still no one present. I called again and finally got through to someone. He said he just returned from his TWO HOUR break and wanted to help fix the situation now that he's here. I showed him that my unit was not big enough and that I needed someone to have been there hours ago so I could make sure I got a big enough unit. Also, the unit I received wasn't even the 8x10 as I had reserved!!! He proceeded to act like he had done nothing wrong by saying he would see how much more expensive a bigger unit would be. I found it completely ridiculous that he even thought it was okay to suggest charging me after wasting multiple hours of my time attempting to play Tetris in fitting my furniture into an extremely small unit and thus causing us to be stuck there speaking with him at 4pm about solutions when we should have been returning my U-Haul. He proceeded to tell me that he got me a bigger unit at no extra charge because of the first month free promotion. My uhaul was due back at the end of the business day - so I was stuck paying for an extra day of that because he decided to take a 2 hour break in the middle of the day. On top of that, the manager I spoke with on the phone the day before should have told him that a new client who needed help would be stopping by. Also, once he arrived to agitated and frustrated customers, he should have done a better job at rectifying the situation and taking accountability. To top it off, Mike told us at 4:45pm that we needed to hurry over to the office to sign the papers for the new unit because he wanted to leave by 5:00pm. Mike also asked for us to leave him a positive review since it was just a "coincidence" that things happened the way that they did.

Great service and nice facility. We used it for about 4 months while transitioning to our new house.read more