Absolutely five-star customer service! We have been clients for several years. The prices are…read morevery competitive, the premises are clean and secure, and Denise in the office has been very accommodating. We wholeheartedly recommend this self-storage facility-- convenient, affordable, and very well-managed!

From the owner: Sarasota/Bradenton self storage and outside RV/Boat storage. Family feel, locally owned.read more

Place is always clean. Very professional always willing to give a helping hand. whenever. You need…read moreit. I highly recommend

They sucker you in with a relatively low rate on rent and then they subsequently raise your rent…read morealmost every single month until it becomes extremely un competitive and you're paying more than you can pay almost anywhere else. I think they hope you will stop paying and they auction off your stuff. I can't see any other reason why they would do this to their good customers and keep raising their rent dramatically a month after month after month.

no one answers the phone, you leave a voicemail and they dontcall you back. they saw they want your…read morebusiness, but you can't talk to them. I rented a space on Monday, stopped to pick up the keys, no one was there, the business was all locked up. I then called and left a message , no return call in 24 hours, I called again, straight to voicemail. I will not be using them again.

Viviana is amazing and a joy to work with. the property was clean and safe the rest room was…read morespotles!!!!!!! I'll definitely use this location in the future 5150 University Pkwy Sarasota, Fl 34243

I experienced the best customer service, very professional and extremely helpful…read more Great communication, quick call backs & they were so friendly. Shoutout to John, he is awesome.

Jacked our rate from $179 to $257 after two months. Put everything in storage with no notification…read morethat rates could go up. Received a letter in the mail saying "current market conditions" were the reason for this. Absolutely criminal and extorting. Rather move everything out than give to these criminals.

We rented for three years from Big Jim's, Lakewood Ranch in hope of making Florida our home. We…read morenever did move so decided to donate items. I originally went to unit on 5/7 and talked to Gracie, she said Sharon will be back on Monday 5/11 and will call me. I didn't hear from her so on Monday around noon I called her. Sharon (Manager) SAID NO ONE TAKES BEDS AND THERE IS A 350.00 DUMPING FEE. She wanted me to sign abandoned paperwork on the unit. Guess what I found a Charity and they came and took everything on 5/19. My billing went from 5/15-6/14, and they charged me my monthly rate of 158.00.(3 days) Over 3 years Big Jims has made a small fortune off of us $5688.00. but still took their 158.00. I tried reaching out to their Corporate office listed in SARASOTA FLORIDA, 941) 379-8470 (Primary Corporate & Sarasota Line) phone number disconnected. Good Luck people, Shame on Big Jims! Thank you Donna C

EXCELLENT Storage Facility. Beautiful spotless building and fantastic rates. That alone makes…read moreit rank highly with me, but the best part about Big Jim's is the staff. Sharon and Matt were unbelievably helpful and just made everything so easy. I have never had such stellar service at a storage unit place EVER. They go above and beyond.. Knowledge, Efficient, and 10/10 for service with a smile.

They stated the price was not introductory and even told me they would not raise rates, Soon as the…read morefirst 4 months I was made to pay upfront passed the price went up over 40% I am moving out obviously and will NEVER use or recommend these crooks again. Bradenton Florida st rd 64 east store

My experience with another storage company: The storage unit I reserved 2 weeks ago (didn't require…read morea deposit) was $113 for a 10x20, and when I couldn't pay for it today (revealed reason was because they were closed for rentals and had no staff on) I was looking on the site to see the 10x15 the rep on the phone was telling me about because my 10x20 was magically not ACTUALLY reserved, and that same 10x20 unit was now $200 the day after a HUGE hurricane. Hmmmmmm. 2 week difference, a storage unit not like a flight, bus, or train ticket, After a storm where people may literally be losing their homes and trying to store what they could actually save, the price has jumped $87/mo? Don't ever use NSA storage. I was taken care of down the street at Extra Space Storage, and although they had to close today at 1pm sharp they stayed a few minutes extra so we could finish in the dark because they had no power the whole time. Much better experience, and the prices make much more sense. The rental process took only minutes, and the young lady I spoke to on the phone to make double sure I actually had a unit for the movers to unload into was so sweet! She was almost surprised I was asking if they were open lol It's a service, that woman was not from the location I went to but she has no idea how big of a panic attack she thwarted. Overall, very very very satisfied with this rental process, and super appreciative that they waited an additional 8 mins before locking up so we could jet out. They deserve praise! Hopefully they don't get in trouble for this act because I fly out to move 6 states away on Monday and didn't have any other options while movers were LITERALLY en route to my apt to load and this unit was a literal lifesaver as well as money saver