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    Big John’s Fishing Guide

    5.0 (1 review)
    Open Open 24 hours

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    Breakaway Cruises

    Breakaway Cruises

    3.3
    (149 reviews)

    Our experience with Breakaway Cruises was terrible and completely unprofessional…read more We arrived at 2:00 PM to schedule and pay for a 4:00 PM jet ski reservation for three jet skis for our group of six. We spent about 20 minutes completing paperwork and talking with Coral, who told us to be back by 3:45 PM. We left to change and returned at 3:35 PM, ready for our ride. Instead, Coral told us the 3:00 PM group had "just arrived late" and we'd now have to wait until 5:00 PM. That's completely unacceptable. Even if her story was true and they really were the 3:00 PM group, they were late. Breakaway Cruises should have canceled or delayed them--not us, who showed up on time and followed every instruction. On top of that, I overheard Coral speaking with the other group, and it didn't sound like they were late at all. It felt more like Breakaway Cruises was overbooking to make extra money and shifting people around to cover it up. I even heard Coral asking another group whether they had evening plans--more evidence of double-booking (her knowing they would make them wait past their scheduled time). We asked Coral to let us go as scheduled or cancel the other party. She claimed to agree with us but did nothing. She refused to let us speak with a manager. Instead, she offered us "inventory" jet skis that had been sitting in storage. Why should we get older, potentially less safe equipment when we did everything right? The other group should have been inconvenienced, not us (that is if they were really "late"). We ultimately left without riding because we didn't feel safe using equipment that might not have been recently serviced. Breakaway Cruises clearly doesn't care about customers' time, safety, or money. They're unethical, careless, and willing to lie or overbook to boost profits. I would absolutely not recommend them.

    Customer service here was honestly terrible. The lady working the front kept jumping between…read morecustomers without actually finishing with anyone. It was super disorganized and frustrating. She gave me a form to fill out but it had someone else's full information on it, including their ID. That's a huge privacy issue. I asked when I first got there what the requirements were for riding a jet ski and she told me there were no hidden fees. After waiting around 40 minutes and filling out everything, she suddenly tells us we need a boating permit that costs another 10 to 15 dollars. That should have been mentioned from the start. Overall a really unprofessional experience. I wouldn't come back or recommend this place to anyone.

    Big John’s Fishing Guide - fishing - Updated July 2026

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