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    Big Juice

    4.5 (2 reviews)
    Closed 10:00 am - 3:00 pm
    Updated 2 months ago

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    Loved by the Sun

    Loved by the Sun

    4.4
    (75 reviews)
    18.3 mi
    $$

    I stopped by Loved by the Sun while I was strolling around downtown Hilo and tried out their Live…read moreGreen smoothie -- kale, parsley, pineapple, and banana. The smoothie was thick and had a nice texture to it where you could still taste the pulp of the pineapple that was blended in. I don't think much -- if any, additional sugar was mixed in, because the smoothie wasn't especially sweet. If you're on vacation and haven't been eating particularly healthy, nor getting enough fiber in your diet, it's a good idea to give your system a boost with one of these smoothies. Smoothies here are priced in line with your average smoothie -- at around $13 or so. If you're looking for something else besides a smoothie, the menu here includes non-smoothie items as well, like juices, açai bowls, and various protein bites.

    I hate leaving negative reviews, but my experience at Loved by the Sun in Hilo was disappointing…read moreenough that I felt compelled to share it. I purchased a juice pack and ended up being two weeks late using it because I was on the mainland after my mother passed away. I was spending that time handling her estate and cleaning out her home. When I explained the situation, there was absolutely no empathy or flexibility. The response I received was essentially, "Oh too bad." What made it worse was that this wasn't my first negative customer service experience here. On a previous visit, I was checking my loyalty points and learned I had earned a $10 reward, and had to use it right then and there. When I asked if it would automatically apply, the employee responded with another dismissive "That's too bad" type of attitude rather than helping me understand the program. Ultimately loosing the $10. I understand businesses have policies, and I wasn't expecting special treatment. However, kindness and compassion cost nothing. During one of the hardest periods of my life, a little empathy would have gone a long way. The juices and products are good, but customer service matters. Unfortunately, after multiple rude interactions, I'll be taking my business elsewhere. I hope management takes a closer look at how customers are treated, especially when they're going through difficult life circumstances.

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    Big Juice - kombucha - Updated June 2026

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