RESPONDING TO MR. DUNN'S THOROUGHLY FALSE REPLY:…read more
I have been seriously ill and hospitalized several times, since you damaged my home in 2021. Until there was an opportunity for me to have an independent, reputable roofer give an objective evaluation, at no charge whatsoever, including photos and a full report of damage, I was not aware nor would it have been possible for me to be aware of the extensive, permanent damage you have inflicted upon my home.
There is no mold anywhere in the world which is capable of causing huge gaps in flashing on a roof. Multiple large gaps in the flashing on the roof your crew installed here are the result SOLELY of bad workmanship. "Mold" does not cause huge gaps in flashing, leaving wide open holes through which rainwater, melted ice, melted snow are entering the ceiling structures. None of this has anything to do with "mold." The ceiling located directly below the wide open gaps in flashing is water-damaged. A 10-year-old child can understand that the roof is leaking, thanks to wide open holes that were created, by horribly bad workmanship, when the flashing was installed. Look at those photos and tell me where you see "mold!" Blaming your negligence and horrible workmanship on "mold" is beneath you, in terms of an excuse that even a child would be fooled into accepting.
So you're saying that "mold" caused the bad workmanship, as displayed in some 27 photos we have. --No! Not even close. "Tree damage" did not cause a drip edge to be incorrectly installed. All of this is at the doorstep of BAD WORKMANSHIP AND DENIAL -- REFUSAL TO TAKE RESPONSIBILITY.
If the roof does not need box vents, why did you personally write into the contract that "box vents" are to be included, with this roof installation?!
Shingles are wavy, damaged, uneven, haphazardly installed, and yet this is merely the tip of the iceberg. I guess we can blame "mold" for all of this as well, right?
And let's blame "mold" for the fact that roofing cement has been smeared all over electrical conduit, causing permanent damage!
YOU WERE INDEED CONTACTED MULTIPLE TIMES, as soon as I discovered the damage you've made to my home. I texted and you did not respond. I emailed multiple times and you did not respond. I filed grievances with Better Business Bureau and with Consumer Protection and you did not respond to them, either. You were asked to respond over and over and over again, before my attorney contacted you. As soon as you were aware I have these photos, you refused to respond.
If there were damaged structures interfering with the roof installation, this should have been noted in writing, including photos, and I should have been informed. But I was never so informed. Any former leaking was to be definitively resolved with installation of a new roof by Empire Home Improvement. Instead of work completed in an workmanlike manner, you have left HUGE OPEN GAPS in flashing, in multiple places across my roof. Rain, melted snow, melted ice are pouring into the ceiling structures. Water-damaged ceiling is directly below HUGE OPEN GAPS in the flashing --- horrible and indeed negligent workmanship by Empire Home Improvement. This has absolutely and literally NOTHING WHATSOEVER TO DO WITH "MOLD" OR WITH ANYTHING BUT YOUR LAUGHABLY BAD WORKMANSHIP!!
You are a thoroughly dishonest person, who does not stand by the quality of his workmanship whatsoever. You were asked multiple times to make this right and you simply ignored many, many requests to respond. Sure, the old roof was leaking -- which is the reason for installing a new roof. Any new roof is not supposed to leak, Greg. Any new roof is supposed to PREVENT rain, melted ice, snow, cold air,etc. from having access to the inside structures of the home.
This is not and was not a "mold problem." Did mold cause huge open gaps in the flashing, through which rain, snow, ice, cold air, etc. are entering the ceiling structures?! I'm sorry but your explanation is simply WRONG. You have not examined the roof. You did not inspect it when your crew was finished. If you had, then you would recognize the DAMAGE caused by your crew. Electrical conduit has been smeared and covered and damaged by roof cement -- more horrible work by your crew. That incorrectly installed drip edge is not the fault of anything but your bad workmanship. Shingles are wavy, uneven, and generally installed in a totally INCOMPETENT, NEGLIGENT MANNER.
I am owed a new roof PLUS the cost for repairing extensive purposeful DAMAGE to my home, caused by Empire Home Improvement. We have the required proof and this will not be the forum.