We are currently (Aug2025) traveling to see my wife's parents and found a nail in our tire. We pulled in around 430p and Anthony was very awesome and nice and squeezed us in before they closed. They were able to not only get us in before closing. They were able to patch/plug our tire! So thankful we found them and this location! Would recommend them again and again to anyone in the area! read more

I live in OR and have twice bought tires in CO, most recently in May of 2023. On October 21 I had a blowout in OR. Since my tires are under warranty, I called Big O for direction and was told to call a local authorized dealer as the nearest Big O is 70 miles south. The authorized dealer refused to install one tire without putting on a full set since my car is AWD. There's no way I needed to replace all my tires. To get my tire installed and not void warranties or be required to unnecessarily purchase additional tires, we had to take my car to the location 70 miles away. Chad at the Roseburg location (store #037035) explained they'd need the CO store to order the tire and have it shipped to OR. I was assured all was handled and my tire would be in OR soon. This was not the case. After multiple calls I was informed by OR that it was out of their hands because the CO store had stopped answering their calls. It was suggested I try calling CO. When I spoke with store #006042 I was told they'd order the tire, but they badmouthed the OR store, claimed it wasn't CO's problem, and that OR was trying to double dip. On Wednesday, November 22 at 5pm I received a call that my tire was in. Thursday was Thanksgiving; I promised to be in asap on Friday. The OR store assured me no less than 4 times over the past month they'd get me right in and I'd be on my way after 30 min. They knew I was out of town, limping on a donut, had no appointment, and had been without a tire for 4 weeks. After 17 calls with the OR store, 5 with CO, and waiting 1-month I finally was getting my tire replaced. I showed up to the OR store on Friday ~10:45am. Staff grumbled that I asked for balance, rotation, and alignment. I had to wait two hours for my car to be serviced. I was given a printout of my alignment and told that the front was really messed up. When I asked for confirmation that it was fixed, I was told no, I could come back next week. I asked about my warranty and the person at the desk said it 'should' still be good. I said I needed a definitive answer. He sighed as he said he'd go check with the manager, and when he came back told me I needed to talk to CO and that they put on my tire without even charging me. I should be grateful! I am still flabbergasted that it took a month for me to get my tire after the stores put me in the middle and the atrocious service I received. I have called the customer service line 5 times as of writing this and am still waiting for a solution. read more

Always use this location, I'm always very satisfied with their service. Got new tires today and a new battery. I had a tire sensor that was making noise and the Big O team sorted that out and fixed the problem as well. The team at this location are very professional and skilled. I will be returning in the future for my vehicles needs. Thank you Big O! read more

called today to see if they had the tires I had inquired about last friday, couldnt find my qoute. They could find the 1 st for 1008 but the 2 nd was totally gone and it was for 850, as a consolation I was offered 950. I was angry and told him this was not acceptable was informed without the employee name or quote number it didnt exist. I got upset and hung up on them. Decided I was done I called the manager, first thing from his mouth, you told my employee to f off. I then hung up again. This is the rudest staff I have ever delt with. I have been a customer for over 30 years no more. read more

Greg and his crew are 1st Class in my opinion. Ordered Tires on-line and rolled in on a Friday morning, 2 hours later I'm rolling back out all 4 tires installed, balanced, new TPMS Stems and an Alignment with an explanation. The store is clean and everywhere you look professionalism is in view! Waiting area is clean and free coffee and popcorn while you wait! read more

I had some pretty bad rust issues underneath my truck and my rear brakes and transfer case had to be totally replaced. It was a big financial hit, but the guys at Big O in Roseburg were great to work with! Specifically Chad and Greg walked me through the whole process and did their best to find me the best price on a transfer case. They were very friendly too. I would recommend Big O in Roseburg to anyone I know. read more

Honesty and integrity is something that is incredibly important to me. I understand that people make mistakes but You don't quote a price and then bump it up. If you tell someone a price and you agree, that's it, it's not up to further negotiations. read more

Outstanding customer service. Had water pump replaced and was driving to California. Overheated in Yreka, just over border. Owner brought a trailer down to tow us to nearest store, which was another 100 miles south in Redding since that's the direction we were heading. Turned out it was a radiator problem NOT related to his repair. He stayed at the Redding store until car was fixed, then headed back....AT NO CHARGE TO US FOR HIS TIME/GAS. A standing "O" to Chris at Big O in Roseburg, OR for superior service. read more