contactor needed to be replaced, came out same day, replaced the defective part, reasonable cost, system back up and running.

Not only did I have them replace my old leach field system with a new aerobic system, my neighbors were impressed with her initial meeting and had them do theirs at the same time. Very knowledgeable and professional. Their team all worked in tandem, and the process went amazingly fast. Thanks so much! read more

I am editing my review based on a message from the owner. Originally my review included some background information on my history with this business and while I don't think I got anything wrong, I will remove that since it was so long ago and really doesn't matter to the issue here. It was inserted to show I was a long time client. Also, I had way too much technical information on the exact problems I had, which was intended for documentation for Big Papa Joe's to investigate (sadly they are in denial). Basically, my septic system stopped working because someone cut the black wire (power) to my pump. I don't know who did this, but it certainly wasn't me. My issue is that I expected Big Papa Joe's to troubleshoot the problem and find the issue rather than "let's replace everything". I figured this problem would be resolved by their management by talking to my tech to find out why he didn't do a better job investigating the problem and then notifying me they followed up. Instead, I get a message saying I got this and that wrong with the history and that I am trying to hurt their business by spreading a bunch of lies . It was a total denial from the owner who basically called me a liar and I should have contacted them first. I am a bit confused as to who wrote it since it is from Christine, but a man's picture is shown. I'll assume it is a man name Christine. Anyway, he/she has never been on my property and has no direct knowledge of my septic system. He has no idea what his techs have done, but he is sure that I am making this all up. I DID call them and asked them why they turned me into SJRA, and I guess to appease me, they offered a partial refund on my contract. I appreciate that, but because of their message, I am keeping the original ranking. Also, I didn't write this in a spur of the moment; I waited a month before submitting it to make sure I was conveying everything right. While I have no desire to hurt this business, I felt an obligation to document my experience so others won't go through it. (history of experience deleted, minimizing description of the issue:) After the notice from SJRA to get this resolved, I consulted companies for a second opinion. I couldn't find anyone right away wanting to diagnose the problem, so I worked on resolving it myself until I found someone. I ordered the pump and floats as recommended. Since the tank was full, I pumped out the tank, and replaced the pump and floats. While hooking it back up, I noticed that someone had cut the hot wire to the first float which lead to the pump. It was just loose and dangling with no connection back to the control panel. I eventually found the wire was cut right at the PVC pipe output (I had a septic professional by then to come out and he confirmed the wire was CUT) - it didn't just wear down. After fixing that, I found that the filter overflow tube had been cut from the filter housing and was flowing on the ground whenever the pump was engaged. I had to dig that up, cut and re-insert the tube in the filter housing. After all of these repairs, my system is now working as it was before. I have deleted my editorial on this company because I don't know who did this damage to my septic system, but I have a pretty good idea. read more

We were referred to this fantastic company by Magnolia Septic Pumping. This is a company that cares about their customers. From the fantastic women in the office that take your calls to the knowledgeable service men that maintenance and repair the system. I have used one other local company since moving here two years ago and they were just awful. If your reading this, do yourself a real solid and trust your business these great folks! read more

We got Big Papa Joe's to come in to do some maintenance a repairs to our system. The service was excellent. We needed a few repairs and setup of a maintenance contract and everything was taken care of within the appointment. The technician not only completed the repairs, but provided clear explanation of the work and system. read more

Tried to get this company to come out and do a inspection on my system and they never showed up. Scheduled a day and time after they canceled the previous day because they were caught in traffic. Called , emailed and text the owner several times and no response. I don't understand why people don't want to work. Very disappointed. Possibly they do a better job at putting in septic systems but I have no experience with them on that. After recent contact. I found out there was a death in the family. That was the reason for none response. Sorry for your loss. Only the best to you are your family. read more

Thank you Big Papa Joe's for coming and helping me with my septic problem. From your office staff and owner answering my call and then helping get someone out to me quickly. Excellent service, amazing technician, and an all around stand up company. I will refer you to anyone who needs any septic work. Thanks again for your amazing service! read more

Wow where do I start. First of all the lady who answers the phone (Christina) was polite and professional. She answered all my question and scheduled an appointment for the very next morning. The service technician showed up on time and performed a very thorough examination. He cleaned the filters and reset the timer. He answered all my husband questions thoroughly and professionally. I am very impress with this company and will recommend them to all my friends and family. Thank you! read more

This company has always been kind, courteous and offered great service! We are on our 10th year with them servicing our septic system! Thank you for caring Big Papa Joe's! read more

I have used their services for almost seven years. Never had a bad experience, and customer service is amazing. They have someone that answers the phone all the time, and an emergency line if you need someone after hours. All repairs or services I have needed were done correctly and at a fair price. I recommend Big Papa Joe's to all my family, friends and neighbors. All of the people I have sent over to them, always have nice things to say about them. C. Smith read more

No customer service experience!! They will destroy your property and then make excuses and argue with you before listening and trying to salvage the business relationship. read more