comp from Toyota they won't be giving cards anymore. Big penny car wash was amazing. Cleaned car perfectly. Will be making this my number one car wash. They were able to get off the tough spots of dirt. Staff was super friendly! Def recommend!! read more

I'm a regular here. We have their monthly "membership" for our cars. One being a Tesla. My first time, when we first got the car (it's now almost 3 years old) it was a bit tricky getting the car into neutral being a non electric car owner for 30 years. However, after that-No issues. Till today. I usually wear my seatbelt while going through (this is important to note) and wipe down my car. This time I didn't and didn't think anything. I was cleaning and the car kept going into Park. The older man at the entrance of the car wash was yelling at me to keep it in Neutral. I was telling him it was but that I think the machine is doing something g to put the car in Park. I got it heck into Neutral and he started it again. Same thing-Went not even a full tire rotation in the car wash and boom, Park. Now he throws down the water hose he had on his hand, slams on the emergency shut off and starts talking ish under his breath. I open my door and ask for someone (else) to help. Sorry sir, yo entiendo! Rude. I tell him again, I'm not doing anything. Another man comes (he's shorter and younger and always VERY nice when I'm here) and he tells me it's cause I opened the door. I said no. It did it before that and I wasn't going anything to the car. I said come inside with me. He said, don't worry. Then he said are you moving. I said, yes. I always do. Then he said your seatbelt! I said, what about it. He told me when you take it off and move, the car will do that. I said ohhhh. Thanks! They restarted and in fact, if you have your seatbelt on and move-No big deal. But take it off and-You can't move if your car will auto Park. That older man was plain ol rude and not cool. If I was a younger person, that would've made me freak out and possibly cry. Be better. read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

So Acura dealership gave my wife 2 free washes after servicing her MDX. We took my 2020 VW Atlas Cross Sport n for a wash. Used the free vacuums. Which were broken. Strike 1. The attendant took the free car wash card and barely sprinkled water on the car. Strike 2. The wash ended. All seemed good. Have the 2 dudes that dried my car a tip and went on my way. Got to my mom's and my entire left side driver side fender was completely ripped off. It was hanging by a clip!!!! Strike 3!!!!! Luckily none of the clips were broken and I was able to snap it back into place. Horrible. Never coming back!!! Would not recommend! DO NOT GO HERE!!!! read more

I just left this car wash and had a very disappointing experience. As I was driving away, I made a left turn and noticed something fall off my vehicle. When I arrived home, I realized that a part attached to the roof of my car was missing. I called the car wash immediately to report the issue. The employee who answered simply said, "No, we don't have anything. Call back tomorrow," and then hung up on me before I could finish explaining the situation. I understand accidents can happen, but the lack of concern and poor customer service were extremely frustrating. I recommend checking your vehicle carefully before leaving the property, especially if you have any accessories or attachments on your car. Do not trust your vehicle here read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

See all

Service was amazing found a great car wash my car is sparkling like New inside thank you read more

I highly recommend having your car washed and serviced at Big Penny Car Wash. The service is excellent. Many of the employees have worked there for years and are very careful in doing a great job serving your car. After you enter the car wash tunnel there are two guys outside to give your car a final dry finish. Not many places offer that service. I was in and out of Big Penny Car Wash in less then ten minutes and it only costed me $11.00 fully washed and vacuumed. The owner, Robin is a great guy. Consider going to Big Penny Car Wash. it will save you time and money. read more

6/23/24 On a hot June Sunday, Hubby decided to get this bucket of bolts a bath! It was parked outside of the garage so it's been under the elements all this time. We used to have a huge canopy over it when we lived in Lakewood. So we got the basic wash, we vacuumed the inside ourselves. And in an instant, we went in, done in less than 6 minutes as 2 staff dried the rest in about 20 seconds. Wham bam, done. We're outta here to do the real of our errands. read more

See all

Their equipment is old and outdated. Air dryer on right side was not working properly and scratched the entire right side of my car. Fix your equipment! read more

Big Penny Carwash - Long scratches along entire length of car. - Car Wash Near Me - Artesia, California

I've been coming to this car wash for years and always trusted them with my vehicle, but after my most recent visit, I won't be returning. They broke the volume knob on my car and didn't say a word about it. Instead of being upfront, they left it barely hanging on--clearly hoping I wouldn't notice right away. That lack of honesty is extremely disappointing, especially from a place I've supported for so long. Accidents can happen, but covering it up instead of taking responsibility is unacceptable. read more

Big Penny Carwash - Broken volume knob - Car Wash Near Me - Artesia, California

Service was fast and great customer service. Left my car looking and smelling like new.

Competitive pricing and Awesome service. I always get "The Works" tier. Highly recommend

Beware! The young lady checking me in said for an additional $2.50 I could bring my car back as many times as I wanted in a month! Good deal I thought, until I got home and read the fine print. She signed me up for a monthly subscription service for $25/month! She never said a word about that. I will be canceling it. The dude guiding me in did a poor job. My tires screeched all the way into the carwash. I still had to remove bird poop from my hood when I got home. read more

I told the employee to not use some big nylon plastic brush in a big barrel as we were going through the automated car wash. I told the car wash worker "no brush. Do not use the brush on my car, please" Sure enough the guy starts brushing the car while I'm going through the car wash. Upon getting out of the wash I noticed my new cars paint was marred with brush scratches in the clear coat in the exact area where the employee brushed the car. A $15 car wash is going to cost me $200-300 to have the car polished to remove the scratches added by this big nylon bristle brush. Avoid this place at all costs. read more

I got a free wash ticket after bringing my Van and Jeep to Cerritos Chrysler, Dodge, Jeep, RAM. It's right off the 91 freeway At Pioneer. I didn't know what to expect, but when you pull up, you drive into the vacuuming area. From. There, you go to the payment area and then drive into the wash tunnel. At the end, two guys with towels do a cursory quick dry and direct you to the self drying area. There, you'll find more towels (with separate clean and dirty baskets) to continue with self drying. The whole process is pretty slick and no one complained that I had a spare tire on my roof rack or a hitch rack on each of my vehicles. For a self serve wash, it's better than most and one I'd go to if I was in the area, with or without a free wash card. read more

I took my car here and spent $45 to have them clean my car. When I got my car back it looked like they had wiped at the dirt. The floors looked like a vacuum was drug across blindly. When I brought it their attention that the door and dash wasn't even clean the guy with a towel came to the door and wiped it down in a hurry still missing the problem. I had to take the towel and do it myself. My cars exterior was absolutely flawless. I called and was told to come back and let them clean it again. I'm now sitting here for another chance to get it right. I've come here and have gotten complete details with my third party cars I buy. The fact that this is what they have turned into is truly upsetting. In my honest opinion if I wanted this I could do it myself with my tools at home and save the $45. It's upsetting to have to take more time out of my day for them to get it right. The 3 stars are for the great exterior wash! read more

See all

I visited this car wash last month in June, and the rep told me of a special that they had / have. I was told that the special provides unlimited car washes for 30 days. The cost of this was only $25. However, you have to download the Way.com app to register. So, I downloaded the app, they scanned it and I was in the system. Afterwards, they just have to scan your app whenever you come for a car wash, over the next 30 days. This was on June 23rd. Today on July 24th I was reconciling my bank account, and I noticed another $25 charge. I immediately disputed this charge with my bank, but I also drove straight to this car wash. When I arrived I spoke with the owner. I explained to him the issue. He then became angry with me as I told him that his rep did not explain that this charge was recurring. Nor does the app specify that the charge is recurring each month. He said that he would give me my money back, if the company did not. Yet, after the company for the app denied me reimbursement, he then went back on his word of reimbursement me the $25. Ultimately, I had that company cancel any further charges for this app, and I made them email me proof of the cancelation. But before I left they were still promoting this Way.com app and had a few people sign up with it. I then told those customers who they instructed to download the app, to cancel the account because it was a scam and it will bill them each month. They are swindling people for $25 each month, if they do not pay attention to their bank account. The owner stated to me that the way.com company pays him (the owner) every month for these charges. Though, he did not say how much he was paid by way.com. If you decide to go to this car wash...DO NOT DOWNLOAD THIS APP (WAY.COM) and just pay cash or debit. Stay away from this app. I swear people work hard for every dime they can make, yet this owner is taking advantage of people just getting a car wash. Be warned. read more

This has been our go-to Car Wash since we live in Cerritos! The price is good for the value. The workers are efficient and hard working. Go there for good value and quality. They offer a bit of self service for vacuuming which keep prices down. I normally get the silver service for $12. read more

it's a simple drive through wash. it was my first time and the workers there were helpful explaining the ins and outs of the wash. the vacuum is do it yourself, and they're very powerful, plenty impressed. i was there because my local mazda dealer hands out coupons for the base wash. they let you pay the difference if you want to upgrade to a better wash. read more

Needed a car wax. The attendant washed the car, cleaned inside and outside, then hand waxed at a fair price in record time. I was very pleased with work done. And will be back. read more

Horrible carwash. I cancelled my monthly subscription due to the equipment being run down and potentially damaging. The air dryers are so old and bang against your car on the way out and almost broke my windshield wiper. Not to mention one of the guys that dry your car was rude and banged on my window for no reason. A simple thumbs up when your done drying my car would've sufficed. Whoever the owner is, some major work and improvements need to be made. I'll never come back again. read more

It was my first time getting my car cleaned here. It's considered FULL SERVICE. I just got the $10 deal. They got on it right away and I didn't wait that long! The guys working there are very professional and nice! I would highly recommend them! Thank you! read more

See all

I tried this car wash bc it is highly talked about and rated on Yelp. I did the self service car wash. The worker who greeted me in the beginning was friendly, but everyone else weren't the friendliest. The person directing me to go into the car wash did not guide me properly. Unfortunately, because of that my rim of my new car has a deep scratch. Also, the person who rinsed my car didn't rinse enough because my car feels grainy, which only happens when you don't rise the car off properly before applying soap. Although I appreciated the extra help in wiping down my car, there were a bunch of water marks. Also my price included a tire shine and my rims have water marks too. Even with the highest $18 self service car wash, my car looks like I just rinsed it with water. Overall I would recommend going to another self service car wash or a dairy for cheaper and a better wash. update: i just called explaining some of the situation and they offered me a free car wash. the guy on the phone wasn't the friendliest and now thinking about it i don't think i want to take my car here again. thank you for the offer, but i'll pass. i just hoped for a better solution and more customer service. read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

Came to this car wash recently and once I got out the automatic wash and came home, I noticed part of my car came completely off. I knew I noticed something off when I was in there because their machines seemed too strong and I heard and felt something come from my left side but I didn't think of it because it was too loud. So I came back to the car wash to retrieve the piece and when the guy gave the piece to me, he didn't say anything about it or even seemed concerned. I tried asking him if you guys were gonna do something about this and he didn't even budge and walked away. Never coming back again read more

Worst car wash of all time! Looks super terrible, run down, and terrible customer service service. They damaged our mirror which is something they require by law to cover. The owner was completely rude. Avoid this place! read more

First time here and it was Such good vibes, owner was really nice to us took care of us and had great attitude. Shout out to Franklin for taking care of my car came out nice and shiny. Made my day. Really recommended this place if you need cleaning on your vehicles. Thanks again big Penny car wash!!! read more

The one star is not for the quality of the car wash it is for the service by the rude cashier they keep here year after year. Not even a hello or a thank you she simply takes your card charges it and gives it back. If this the face of the business it needs a face lift. Customers don't deserve such hostility. read more

I have a subscription for the car wash. As a result, I have my car washed about once a week. There simply isn't any attention to detail. The vacuums always have paper stuck in them. It hasn't dawned on any employee to check the nozzles daily. Good luck trying to find someone to unclog them. When you get your car pre-rinsed, don't expect the right side of your car to be included. If you expect your tires to be shiny because you purchased that option, apparently, it is optional they will apply it. It seems that no one is truly running the business and keeping their employees accountable to obtain minimal standards. read more

I went for a hand car wash with a cleaning of the interior. The interior of the car was well cleaned and satisfactory. They did a great job on the exterior front, rear, and driver's side of the vehicle. For some reason the passengers' side of my vehicle was either not rinsed or wiped down well, as there were water/soap marks all over the passenger side. This place gets a 4 star though, rather than a 3 star, because of the price that I paid - $45 (plus tip), so good value for an exterior/interior wash. read more

I went here for the first time last weekend and service went well, staff was friendly as well. My only issue was that another staff member was distracting the person who was cleaning my car, just trying to chit chat with him for a while. It was happening for some time right in front of me. I didn't think much about it at first, but after seeing the end result of my car, I felt like the job could've been better had the gentleman not been distracted. My mirrors weren't properly cleaned, my rear view mirror didn't look touched at all and my trunk window was also not properly wiped. I'm not opposed to coming back, but I would expect to have better work done after paying $45 for this full service. read more

In and out quickly with no waiting. Vacuum first with excellent sucking power and the standard $10 car was $11 but it did the job nicely. read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

I love coming here because it's no frills and they do a great job. I always get the full service car wash and they do a very thorough job. I've tried several other car washes and they clean it but not to the par of these gentlemen. The prices are cheap but don't let that fool you because they do a fantastic job. I am a frequent customer, every 3 weeks + waxes every 6 months and clay bar cleaning too. Like I said, they take care of me and I am pretty harsh critic. I literally tell the guys if they missed a spot. I tip 25-30% so I want the job done right. And they always meets or exceed my expectation. Great guys although I've never really talked to them except the thank yous and if I have any issues with stains that I have. read more

July 2022, I have been wanting to find a local car wash place that is quick but affordable. The entrance has visible signs (Express Carwash + Vaccum/ Basic Carwash + Vaccum/ Carwash w/o vacuum). The power suction of the vacuum is strong so if you have placemats or loose items just make sure you secure them before vacuuming the area. The wash and vacuum took about 10mins. The staff from the moment you drive in the wash till exit will be either scrubbing down the vehicle then wipe down any excessive water spots. read more

Amazing Service! Owners are super friendly staff is very helpful! I received exactly what I asked for and more! They have free towels to dry the area is very clean and well maintained. Definitely a bang for my buck! read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

See all

I got a free wash from Cerritos Mazda, so I came through this wash. Pulled up, into the vacuum area, and was not sure if someone was going to vacuum for me or if it was a self-serve. It was my first time here. Eventually, I figured out that I do it myself which is not a problem. The guy at the register took my voucher, he looked miserable and pointed me toward the wash. The actual wash is not bad and the towel guy at the end was cool! Overall, it was ok, good for a quick wash thru, but I'm not even sure if they offer anything else. read more

I don't recommend this place. We paid $50 for the full service and waited an hour and there was still lots of dust all over, dirt on the interior of the doors, sand in the carpet and honestly they just did not pay attention to detail at all. I am going to finish the job when I get home by vacuuming the carpet, wiping the doors down and dusting . read more

11.4.23 afternoon (around 1) I usually go here for their $18 car wash. But i decided to go bigger cos my car just deserves it. Got my car the $105 mold clay and I regretted it after. I was internally crying as the guy wiping the water off my car as it was already too late to say something. I don't even know what to say. I'm frustrated. This place is a big risk for your cars. read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

Great service. They took all the dried dead bugs from front grill and hood. Im very happy with what they did. $18.00 for the works definitely coming back read more

Big Penny Carwash - Car Wash Near Me - Artesia, California

See all

Warning - manager / owner declares everyone knows they are not responsible for damages incurred to cars for lower cost wash packages. Was looking for a car wash for wife's car, to get all the bugs from the front cleaned off. Stopped by, asked the lead / supervisor what service would I need for that. Don't need the inside cleaned. Just the outside. He said the Gold service would be enough, $15. Returned with the car, drove up to the cashier, said the other guy said earlier today to get the Gold package, and confirmed they could the bugs off. All good. Paid. Waited in line. Ran through the process. Exited the machine. Parked the car to check out the work. Mostly clean all over, but still some bugs on the front. Well, $15. Walked to the back, rear wiper was flopped down, broken (sorry, no pic while flopped down). Walked to the lead / supervisor. Had him come over to see the damage. He was able to snap it back into position, but the broken hinge joint would not last for long. He said his boss would have to look at it. Boss was already outside. First thing he said to me was they are not responsible for anything that happens to the interior. I asked him what he was talking about. Sounds like theft of interior items is a common thing? I clarified and showed him the broken hinge. He asked what package I got. Told him Gold. He said they are not responsible for damages except for full wash. Difference is, Full Wash, they drive the car through. So then they are responsible for damages. Other services where the owner drives the car through, they are not responsible. I said no one told me. He said everyone knows this. Everyone. This obviously happens frequently enough. I told him I did not know. I asked if that was written down somewhere. He pointed to the sign, on the ground, sideways, behind the guard rail (see pics). And he throws his workers under the bus by saying he told them to put it up earlier, but they didn't. FYI. Full Service wash is $35, and that includes damage liability. I walk back to the car. Taking pics of the damaged arm before I leave. He comes over. Asks if the wiper still works. I show him again the broken hinge. He suggests maybe it was already broken, while leaning into to me as he's much taller, like a well practiced bullying move. I get a little louder, asking if he thinks I came to the car wash with a broken wiper arm to blame the business? He backs off, says he's not responsible, walks away. I confirm with him that I don't accept that. Net learnings. It would seem the manager/owner gets enough theft complaints where denying liability is the first thing out of his mouth when any issue comes up. Though I did not experience any property theft. Then it would seem that everyone gets their car damaged at his place, and that he's not responsible. Then, he seems practiced in leveraging his height and girth to try and intimidate those with complaints. Has he been taken advantage of before? Not sure. But from my viewpoint, not the behavior of a nice guy. Finally, blames his team vs taking charge and taking lead. I sympathize for his workers. Better to get the Full Wash for $35, where they say they take responsibly for damages? Not worth the risk. Try Andy's Xpress Wash on Carson in Lakewood. read more

See all

First time here, I like the fact that they have the option to wash yourself or have them wash it for you That is convenient for the occasion as needed They dedicate time to your car since most people wash cars themselves, I would definitely recommend this place I will be coming back as long as they keep the integrity of dedicating time to your vehicle and not rushing just to get to the next car I have a LexusH 2022 sedan, so yes bring your Lexus, Tesla, Mercedes, Toyota, Honda, etc read more

An Artesia Establishment. I remember driving through this car wash with my mom as a little kid. I'm in my mid 30s now and just visited on my own. The machine does a great job. If you want a quick wash that don't make your vinyl look all dehydrated and thirsty af, go here. I was surprised how my vinyl steps etc were all shiny! Price is reasonable. Not sure if they offer monthly packages but I plan to look into that read more