Great job by all involved in our shopping and delivery process! Five stars in my book. I am very happy with my shopping experience and I received an high quality product that will last for a very long time! The overall experience has been stress-free and efficient! Elissa at Big Sandy Superstore helped us save money and was simply amazing to work with. She gave us just enough space to shop on our own, and as soon as we had a question, she would show up. Her patience, kindness, and informative nature greatly enhanced our shopping experience, making it efficient and enjoyable. Delivery and set-up went extremely smoothly, further adding value to our purchase. Cory and Gavin provided exceptional customer service. They worked together seamlessly, ensuring a quick and efficient process. Cory was extremely thorough with instructions, ensuring I understood everything and confirmed I received the correct products that I had ordered. While Gavin efficiently moved and prepped items for a quick installation, saving time and effort through great teamwork! I was very impressed with their level of service and support, which significantly increased my overall satisfaction. Their positive and efficient service not only exceeded my expectations but also added great value to the experience by making the entire process one that was hassle-free and enjoyable. Their dedication to outstanding customer service deserves recognition, as such quality service is increasingly rare these days. Each of these employees added substantial value to my shopping experience, and I highly recommend them for their exceptional work. Job well done!! read more

My wife and I purchased a bedroom suite for our new home and paid for the entire transaction fully that day with coverage and delivery. 1 month passes and delivery is set up for a Saturday, bedroom suite comes with incorrect rails with no drawers and no slats take pictures send to office to address issue my wife and I sleep on the floor for 2 days Big Sandy then gets slats so I drive 45 min to pick up and install myself to not have to sleep on the floor another month passes and second delivery arrives when they do replacement correct side rail is split in 2 before even leaving the truck have a conversation with Ashley and 2 other employees about getting yet another replacement and some compensation for the lackluster service and multiple Saturdays of arranging schedule to fix issues that should have never happened. Today 1 month after that delivery arrives and correct rail is on the bed and I've yet to hear how Big Sandy will make this right I've been more than kind and patient but to be honest, Sadly I cannot recommend this organization based on pure lack of quality control and poor customer service and I have purchased a entire bedroom suite, couch,and love seat from the Chesepeake office, I would like to hopefully work with Ashley to fix my issues with this experience applicability as per multiple conversations with the staff but due to past experience I do not see that happing but would love to be proven wrong. read more

I love my new washer and dryer but I kinda feel swindled for a few reasons. First my washer and dryer came with free delivery, I did not know this until after I'd purchased the 5 year warranty to get said delivery. So I paid an extra several hundred dollars unnecessarily although having a warranty is good right? Well my washer has a sticker on it that talks about the 10 year manufacturer warranty.... And that delivery was a joke too because he comes up with all these excuses as to why he can't install it and at first I was sympathetic but when I got behind the appliances I found out a major excuse he used was bull, saying my hose was too short and I had to go to Lowe's and buy a longer one and hook it up myself, well the hose was plenty long enough and I'm so very glad I tested it before going and spending even more money. Also, I bought the special kit to fit my set that has a splitter and extra hose for my steam in my dryer, well come to find out my dryer came with a hose and splitter so I could have got 2 hoses extra for a ton cheaper than the kit. But at the end of the day I absolutely love my set, and it surpasses my expectations, and I have some extra hoses in case something goes wrong and I have a 5-year store warranty plus a 10 year manufacturer warranty. read more

I bought a side by side refrigerator from big Sandy's and 2 hanging chairs. We laid the waterline for the fridge on Monday, and they connected it. Very friendly and professional. I would give them 4 stars, because they did not put the rubber peace's on the chairs, but thinking about it, it's not a big deal. The delivery communication is the best. You actually will be able to leave the house and get something done if you have to, because as soon as the delivery truck leaves the warehouse with all the stuff they have to deliver for the day, you get a text message and can see exactly r where there at and when your estimated time will be. So you can rest assure that you will not miss them. I have a tiny house and they took the door out of my house to get the fridge in and they put it back in. They took all the trash from the delivery and thy where very nice and talkative . Love this store. When I was thinking of buying a new fridge, I was texting Travis and I was asking him if they have what I was thinking about and he send me pictures and prices. The people of this store go way beyond there job description. read more

Went in to find a new washer and dryer for myself and my mom. Adam Rase was our salesman. He was friendly and knowledgeable about the products we were looking at. Not overly pushy. Quick to find answers if he didn't know instantly. Delivery dates were quick. We ordered on May 26th. Hers were in stock and delivered June 1. Mine were on order and delivered June 5. Someone called 2 days prior to confirm the delivery day was still good. The day before received a text giving me the delivery window. The morning of another text giving me the driver's name, what order I was in the delivery, and a link that I could at any time check to see how close they were and what stop they were currently on. Then received another text letting me know they were approximately 45 minutes away. The guys were there less than an hour (not sure exactly how long) for my mom's delivery. Less than 10 minutes for mine. 10/10 would recommend. read more

The service in store was fantastic. Quick and efficient. They were very helpful in getting me approved for credit to get the furniture that we were looking for. Our particular set that we chose was out of stock, we were told a time frame which was quoted perfectly and it was delivered in a timely manner. Scheduling delivery was a breeze and they were extremely willing to work with my awkward work schedule. The delivery team was on time, early given the time frame of delivery. We were given a 12:30-4:30 time slot. I had already assumed I would just sit in the house until 5 o'clock waiting on it to be delivered, but to my surprise they were in and out of my house with the furniture set up by 1:30. I was impressed. The furniture arrived intact, and as expected with no damage. The team was quick and efficient. I am so happy with our experience. We will definitely shop here again. read more

Upon entering Big Sandy we were approached by Dale. He was easy to talk to, courteous, and knowledgeable. We purchased a couch and a bedroom set. He and another gentleman loaded our couch and made sure everything was secure for our way home. Today our bedroom set was delivered and the gentlemen that delivered were prompt and very nice. They first asked where I wanted the furniture placed, then when the pieces came off the truck the had me look at each piece to be sure that it wasn't damage. They put the bed together and brought the rest of the furniture into the room. They were very careful about not damaging the furniture. I appreciate the time that Dale took with us to be sure we were happy with our purchase and I appreciated the care that the delivery men took with our furniture! read more

I shopped around for a dinette set to fit my small apartment. Everything is so expensive and either too tall or too short. I spied this in the Big Sandy Outlet window and thought it to be the perfect "counter height". It is perfect to sit against the wall and has an additional section on wheels to slide out if additional table space is needed. The price was fantastic too. It looks great and I have already gotten many compliments. Communication from Big Sandy from purchase until my delivery was great. I was able to track the truck from the link they provided and it arrived exactly at the time predicted. The delivery guys were polite and handled my items with care. I'm VERY HAPPY with the purchase. read more

Upon delivery of my large order, I was informed that dining room table had been damaged, and therefore was not delivered. I contacted Big Sandy and was told that salesman would be notified and he would get in contact with me regarding the matter. The delivery men were nice and did a great job, therefore, I gave a rating of 4 out of 5. I would have given a 3 rating instead of 4, had it not been for them. The order took almost 2 months to deliver, but I didn't reflect this in my rating as well. I know everything is taking longer due to covid and less employees on hand. I am satisfied overall....just have to wait and see when I receive the dining room table! Thank you Big Sandy. read more

Jacob, the salesman, was fantastic. The quality of furniture was medium. The delivery people were friendly but just about everything came damaged. I had to go pick up the bed myself so I could have one not damaged. I picked it up in a box and they brought something that was put together already and probably someone else's damaged bed. If it were not for the deliveries, I would rate a 5 star. I cannot say enough good about Jacob. He should be in management teaching the other sales people how to do what he does. I've been in business 36 years and if I were still in business, I'd hire him today. He goes above the call of duty and made sure we were taken care of. read more

I'm 64 years old, first time I went to Big Sandy's I had not learnt to walk yet :) I've been buying at big Sandy all my adult life. last purchase was a washer dryer set. Adam in Burlington could not have been a better person to deal with. Fast, fair, friendly. They had what I wanted, the quality is high, the price is fair. From previous purchases I can tell you the extended warranty is the best in the business ! Delivery and set up we're free ( price depending ) and the delivery crew were prompt, curtious, and professional. There are very few businesses in the tri-state area that compare to Big Sandy. Don't buy anything until you check them out :) read more

I needed a new recliner and went to Big Sandy to get it. I am sooo pleased I did so. I was greeted by a wonderful salesperson, Dale Preston, that truly helped me to pick out the right one. I had it delivered and it arrived today, very early and just as promised. The delivery guys brought it in and set it up for me and were very gentle and not in a big hurry. They seemed to care and again made me feel great about my choice of stores I picked to do business with! So far, so wonderful, I do hope that now that I have this chair, I can find a side chair that matches it :) Again, ty to Big Sandy and to Dale Preston for all your help! read more

The drivers worked us in for our Saturday delivery, so we didn't have to wait until Wednesday. They were both very personable and one of the guys moved a lift chair into a bedroom for me that I didn't know how to get through the door frame. This guys went above and beyond kindness. They deserve a raise, for sure. They explained about the strings on the pillows, how to store the center piece to the table and answered any questions we had. One of the table legs was split but they pit it on so we could have a table until they got a new leg. I would suggest Big Sandy and their sales agent, Alex and these delivery guys to anyone! read more

When we shopped for our new mattress, the salesman at Big Sandy was very helpful and knowledgeable with the different products they offered. The sale went very smooth. We had compared the mattress we wanted in price through the manufactur and with Amazon. Big Sandy had the best prices too! Delivery of the new mattress and takeaway of the old one was just fine too. The men working delivery were right on time, did a great job, and were also very nice. The store kept me notified through email fantastic and kept me updated on every step of the way through the end. We highly recommend buying from Big Sandy Furniture! read more

I needed a lift recliner for my mom. Jeremy helped me find what was available & answered questions. My mom wasn't sure about the one closest to our preferred shade (texted a photo to her). Before I could get far from the store, my mom changed her mind and had me go back. Jeremy helped me get what I believe is the best price & the financing available, along with delivery options. He was with me as I checked out, answering more questions, until I left the store. Delivery was on the day promised, at the right time. The delivery guys were professional and patient as we checked it out to be sure it worked right. read more

Our experience with Big Sandy in Chesapeake, Ohio was very good. Tim took his time and patiently assisted us with our selection, purchasing, and product delivery process. He maintained communication while we waited for our items to be ordered and delivered, giving us continuous updates. He also assisted with the online rebates claims when I called him after the appliances were delivered. The delivery team was so professional, polite, and careful when installing our new kitchen appliances. All in all the entire experience has been very good and I would repeat the experience with this particular team again. read more

I have shopped Big Sandy many times in the past, but this was one of the best experiences I've had. Our purchase was in stock at the warehouse, and we took delivery almost a week ahead of what was estimated. Our sales agent assisted us in locating all of our available unused warranty discounts in their computer from past purchases which dramatically lowered the price, and allowed us to purchase warranty on this item with delivery plus tax for less than the original list price! The delivery team were well within the window given, and were quick, and careful with setup. Overall, a wonderful experience! read more

I can say that I was unsure of how things would go when we walked i to this amazing Ashland store. From the moment we came in Stephanie was very attentive asking all the right questions. We were looking for a new refrigerator and she helped us find the perfect one for us. She helped notably while we were in the store but has continued to keep in touch working with us on another sale we are looking to make. Today our new refrigerator was delivered and the guys couldn't be any nicer. Friendly Professional and Knowledgeable. Wish I could give them more stars. Will be referring more people to them. read more

w massage chair from big sandy, it is totally amazing! We love it! at first i was Leary of the price after reviewing it on line, it was average. After getting it and using it for that price it is amazing! Big sandy has Done it again! We have spent probably $28k with them and so far every last thing has been quality and show room furniture. Our home looks like a high end display always now. Thank you to big sandy and all the wonderful staff from the salesman to customer service, never been disappointed yet! We highly recommend them for any of your home furnishings to decor. Will we be back again read more