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    Big Tex Trailer World Ogden

    5.0 (1 review)
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    9 years ago

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    TrailersPlus - Ogden

    TrailersPlus - Ogden

    2.3
    (3 reviews)

    Sell you a trailer stating that 10 g still is the best in the industry... no 7g is actually what…read moreyour competitors with a quality build sell... This thing feels so wobbly and cheap when you are walking in the back and loading stuff one wrong placed rock or wheel and your are out of luck. Not to include I was paying cash and told them I wanted something off the top, they gave me 50 or 100 for something or another stating they called their such and such.. and did blah blah blah.. Sitting there next customer walked in... same ol pony show gave him the same amount and he was financing. I will never purcahse another thing from Trailer Plus after my interactions. The team are liars, right to your face. They cold call people like bill collectors, you can drive any direction and the price changes with the wind Colorado to Texas to Utah the prices are all over the place and the ones in Utah/Idaho didnt want to make a deal, and 2/3 employees you talk to have an attitude problem. I think my next steps are to file a negative BBB complaint so that my concerns are formalized beyond Yelp, then take to google reviews and elsewhere. The dudes who sold me the trailer, despite lying to my face were at least lying politely.

    This is one of those times when negative stars would be necessary…read more I purchased a trailer from this company just over a year ago. I called to inquire about the specs/price and thanked them for the information. Within 20 minutes, a salesman named Craig Salma called me and did everything short of badgering me to buy. I told him I'd decided I wasn't comfortable with purchasing from a location that was over an hour away to which he began to extol the virtues of his customer service capabilities. I relented and had the product picked up by a friend who lived near the Ogden store in question. $1800 cash payment later, I would begin the worst customer service experience I've had to date. Upon arrival and inspection I noticed the latch to close the ramp wasn't welded on 2 of its four points. I contacted Craig immediately (within 2 hours) of pickup including the 1 hour drive time) and didn't hear back until the following day. As it was the middle of the work week I was unable to get the trailer back to them for repair and he was unwilling to have it picked up. Asking about a refund, he denied any option to do so. After several days of emails and phone calls where the words "Company Policy" and "beyond our control" was repeated, I ultimately convinced them to allow me to take it to a location 30 mins from my work ( requiring me to after take time off). The repair was done satisfactorily by the alternate location but at much expense to me in terms of time and money. In short: 1. The service is bad 2. Lip service is abundant 3. Product is not QA'd as it should 4. Warranty is on your dime and your time, 100%. If this is truly company policy, and not this salesman's shortfalls as a professional then the company should shut down. This is truly an instance that once they have your money, they make you squirm to get any level of service on a 2 hour old product. Craig continued to pat himself on the back for his efforts in the resolution via email but it was I who made all of the efforts in time, money and overall expense that made the product whole. Insult to injury? After 1.5 years, this trailer has another broken weld on a crossmember that bears no direct load from what's being hauled. Bad QA and a salty, salty lesson learned the hard way regarding Trailers Plus service, product and integrity. Seriously, avoid.

    Darren Bideaux RV

    Darren Bideaux RV

    2.4
    (23 reviews)

    I had the immense pleasure of purchasing a trailer from Darren Bideaux's. The salesman, Stuart,…read morewas a humble, kind, and incredibly helpful individual who really saw my needs and wasn't trying to take advantage of me. It was so refreshing to speak with someone who didn't have any agenda. When we needed extra help installing our Anderson hitch, he didn't hesitate to call over a tech to help us. He and the tech stayed with us for well over an hour as I drilled the holes and installed the hitch. They are an amazing crew and are honest. Ask for Stuart! He will treat you like family!!

    WARNING!!!! WARNING!!!! This Business has a continuing turnover of employees making this a bad…read morechoice for purchases of any kind!!! I've been following them since October 2018 and there is no change because the owner is a JERK to begin with and is the cause for high employee turnover due to that FACT!!! The last was at least 4 bad sales managers within the last 2 years that I know of, this does not include sales staff who will lie to you!!!! This comes from a purchase in 2018 where they lied about the condition of the item and when confronted with their lies they just laughed and made up more lies!!! Please read all 1 star reviews verifying my REAL REVIEW of this RV dealership! If you go there get everything in writing and go over it, but won't make any difference because that person is no longer there and the owner will just do his best to try to make a fool of you and try to make you out as a joke and laugh at you!! So, this is how he funded another dealership in another state by cheating the customer and so he can cheat customers in a different state!!! I know these FACTS because even though I live in Florida, I still make occasional calls to the dealership as a possible buyer to gain information. For your sake, PLLEASE do not let this business take advantage of you by their lies and false promises!!!! The choice is yours!! Choose the responsible decision that's best for you!!!!!

    Big Tex Trailer World Ogden - trailerdealers - Updated June 2026

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