Great deal friendly quick in and out the door !!that a had a great cash special going on my 16 ft trailer could not be happier

I purchased this Big Tex dump trailer new from an authorized Big Tex dealer near me in early 2025. I purchased it for the purpose of hauling bark to my property, after one load of bark the powder coat int he bed of the trailer began chipping off in large chips. Upon further inspection, there are shoe prints in the powder coat, as if someone walked on it prior to being cured. My two month old trailer is beginning to rust due to the large powder coat chips being gone. I have spoke to the dealer who sold me the trailer and have spoke to the corporate office, providing pictures and videos of the bed of this trailer. The warranty department admitted that it could be a bad powder coat job, but have not made attempts to resolve the issue. At this time, after many back and forth emails and phone calls, I have decided to let people know that Big Tex does not stand behind their products. They have made no attempt to resolve the issue. read more

See all

My advise is DO NOT BUY BIG TEX. ZERO SUPPORT. I wish I could give this company zero stars. I bought a new trailer. I have been calling corporate for some support on getting parts for my trailer. I have called well over a month. I finally get somebody on the phone and they forward me to somebody else's voicemail. Still, my questions are entered. I will never make this mistake again buying a big Tex trailer. THIS is trailers for sale. I will buy a trailer from a company that supports customers. read more

Stay away from their Beaumont California, especially JT. He is rude and very unprofessional and so is the management. read more

I visited your Benton Arkansas store last week and witnessed an employee basically throwing a fit at another employee I believe was the salesman when he offered help with a customer at the counter. She threw her hands up and said "well you can just do it then" and walked off. I was embarrassed for him. These are not the kind of actions that make for repeat customers. Sincerely hope this doesn't reflect the type of people that you allow to work for you as that would make for a hostile work environment and wouldn't be conducive to keeping quality employees. read more

I purchased a 22gn trailer from big tex in August of 2018. At the the of February 2019 the axles started leaking. I took it to JBT Power to get it repaired on March 1 2019. They diagnosed the seals as being defective and repaired the problem on March 11. In order to get the trailer I had to pay 852.47 because the warranty wasnt approved. On April 5 the axles started leaking again. I was forced to cancel my loads and take it back to JBT Power to resolve. They held the trailer for a week without diagnosing the problem or ordering a part! Finally after a week in the shop I had to call myself and correspond between JBT Power, Big Tex, and Dexter Axles to get them to agree that it was a warrantied item again. The part wasnt ordered til April 15 2019. I was told that it would be expedited and be in Daphne by Wednesday or Thursday. Now its Friday and they still have no part and dont have a ETA for delivery. Meanwhile I have been out of service for a month. I have lost over 30000 dollars of revenue and still havent recieved the 852.47 that I shouldn't have had to pay in the first place. Dexter approved the warranty on April 5 and I still havent recieved anything. I am seeking legal representation for the loss of revenue for this down time. The people in the warranty division do not correspond with Dexter at all. I had to tell the big tex agent that Dexter had approved the warranty myself. That was on April 8 and I still havent recieved anything. I am a small business and this is a very significant loss to my business. I cant afford the trailer payment this month and I dont even have the 852.47 I'm owed. I'll never buy a big tex trailer again. I understand that mechanics fail but the warranty division has not treated me like a valued customer. I've referred many people to buy big tex trailers but never again. read more

My employer owns 3 big text 22gn's. Seem to be great trailers. They are approx. 1 year apart, the oldest being 4 years old. Recently had problems w Sikes trailer repair of Marrietta, GA. One trailer just had a axle replaced and was taken approx 40 miles to relieve another trailer of its load. The wheels fell off the new axle before it got to the trailer. Then the trailer w the brake problems was brought back to Sikes where they diagnosed the magnets were bad. It was pulled back to our yard for me to repair. The wires were left cut loose from the axles by Sikes. They changed a brand new quality plug and installed a inferior plug incorrectly. The magnets were fine, after correcting their wiring in the plug I found a fusible link in the wiring burnt up. They never found it. ( 2 separate tries). The fusible link was not in anyUrapcofshit## schematics I could find. I've been trying to get tech support....there is None! Amazing isn't it? read more

Called the Houston store on a used listing online and spoke to the salesman named Patrick. I told him that i wanted to puchase the trailer. He tells ok and that he will bring the unit to the service shop to inspect the lights and brakes and he would call me back. Crickets...I call again that afternoon to follow up and no call back from Patrick. The following morning I initiate my third call. Patrick answers and tells me they sold it to someone else...right out from under me...how could that happen. I was ready to purchase on my first call, based on Patricks commitment. So that tells me the sale is more important than the customer. poor choice. My subsequent discussion with the General Magager of the store proves this out. poorly trained sales staffand indifferent manager. So frustrated with this location, I call the Georgetown, TX location to get the Corporate office phone number because i would like to voice my complaint directly to corporate (I'm old school) Mike answers and when i tell i need the number for corporate to file a complaint, he refuses to provide me with the number...what?. OK. I am now awaiting a call from the regional vice president as I write this. any bets on call / no call? i wouldnt take that bet. read more

do not purchase a trailer from Big Tex. They have rust issues and to get anybody to talk to about warranty work is like pulling teeth. They do not hold up to their word read more

Well, I do not understand how this place can be a large dealership and not want to make any sales. I filled out an application for credit, submitted it, picked out a 3 horse trailer with a possibility of adding a 16 foot utility trailer. I spoke with Davis who was supposed to locate me a white 3 horse trailer and go from there. He assured me that he could get me the trailer I wanted which was well over $6000. So, I waited and waited and waited. Then, I decided to call back and do a follow up. He never answered the phone no matter how many times I called back. So, I called the direct line and spoke to the operator. I asked was this fellow the only salesman at this location. And, it not, then transfer me to someone who is ready to conduct business. Guess what, I got the same extension aside from the fellow who told me that he does not deal with the public. He only deals directly with dealers. So, THANKS FOR HELPING ME AVOID A POSSIBLE FUTURE PROBLEM and take my money and credit to someone who is in business to help people. read more