Very honest and high quality service. I would highly recommend and I would use again.read more

Had to have my pickup towed to a shop. He came right on time and took control. Loaded up my ailing…read moretuck on his nice flatbed and took it away. No muss. No fuss. Good price. A+

These guys towed me 40 miles home when I was stranded on Christmas Eve. The nice man showed up in…read more20 minutes! Great customer service and very solid, down-to-Earth people. I owe them big time! Thanks a million, Vinny's! :)

a bunch of troublemakers who like to make your day more difficult by not accepting driver license…read morethrough my iPhone or not accept state's approved ID. they had to call police on me and the police is like "okay use that ID. it's fine" and they gave me my car back. wow what a troublemaker!

TERRIBLE!! They were completely nasty to me and gave an attitude when I asked a question. I just…read moregot into a terrible accident where my car flipped multiple times. I'm stressed and confused and they were no help. They then proceeded to say I was nasty and gave them an earful. I'm in tremendous pain to where speaking hurts and I can barely move my face and they're saying it was me and my attitude that was the problem when I barely said anything but a statement I heard and asked a simple question to follow up. Would NOT recommend this place and hope they get a new highly trained staff to deal with customers.. especially those who just went through an insane amount of trauma.

very prompt kept us posted on arrival time very pleased with the service and they exceeded our…read moreexpectations

I've tried to get in contact with them for over a month now, no one even picks up the phone for me…read more They were supposed to reach out to my warranty service to work on my car and I just found out they never did and I've been waiting around for nothing. Poor customer service and super upsetting.

You could be honest that you're not able to work on a person's vehicle at the agreed time. You…read moreshould be able to inform that person when they could have an appointment. don't make promises you can't keep as in taking the key to my car, telling me you'll come to my house and pick up my car and perform the work. Then the next day, when said person calls and you say you can't talk to them because you have three people on hold already, but you'll call them back. Call them back. I just called them requesting an appointment for when I could bring my vehicle in. The response was I don't know. I am really sorry about this. I've always been pleased with the work that was performed on my vehicles. I can't believe how I've been treated Reliable customers don't count, just treated like crap. I failed to mention that they never came and picked up my car like they said they would. And yes, I'm surprised too that I have to make a review like this. I have always been pleased with the customer service and the work they perform. It would be a sad thing to see this business fail.

Provided excellent service when I really needed it. Friendly and respectful. Timely and efficient.read more

Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

Asked a question over the phone about rotating tires and got some good free advice. Much…read moreappreciated.

My car needed to be re-towed (through a AAA request) and the guy (no name was given) who was sent…read morehad a MAJOR attitude problem. Unlike other times I have used AAA for towing requests, the business who would be assigned to come to tow me would call, their tower would identify who he was, where he was coming from, and how long it would be before he arrived. The 40 West guy never called to let me know he was on his way, where he was coming from, or how soon it would be before he would arrive. All he brought was attitude. I had borrowed a car from a family member and was at the location within 10 minutes (if not less) after calling AAA ... AAA told me the tow truck would be at the location within 30 minutes -- maybe that is their standard estimated time they use when a tow is requested or maybe the girl I spoke to did not know the correct protocol? I don't know. When I arrived at the facility that had my car, the tow truck was already there. I went inside to pay my bill and get my car key. I was warned by the employee at the location that the 40 West driver appeared to be upset because I was not there when he arrived. I walked out to his truck and apologized for him having to wait and his reply was a smug "whatever" with a shrug of his shoulders. His attitude only went downhill after that. He wanted to know what was wrong with my car and if payment was going to be by cash. I explained my car problem (not that he needed to know) and why I needed it re-towed and I would pay with a credit card. He shrugged again and he added "I was told you were paying with cash." I felt the need to ask if paying with a credit card was going to be an issue. He replied, "No" and what cards he would accept, but his attitude spoke louder than words. He proceeded to move his truck (roll back) and positioned it behind my car. As he backed my car onto the roll back and worked to secure it, another person from the facility where I had my car, came out to quickly speak to me. While I was busy talking with him, the 40 West driver got into the truck and simply left without me. I had no idea where he had gone or which route he took. I quickly got into my borrowed car and drove quickly to the garage where my car was to go, hoping he would be there. Upon arrival, he was there along with his attitude. Other unfortunate issues took place once at the garage (additional charges for mileage that had to be explained and settled), but his attitude and rudeness did not wane toward me or toward the receptionist at the garage. To say he was very unprofessional is an understatement. I have never used 40 West in the past (they were not my choice, but assigned through AAA), and after this experience, it is highly unlikely that I would recommend them. I was already upset about my car having an issue where it had to be re-towed, but to have this guy show up with a MAJOR attitude that continued through the entire time I had to deal with him, did not set well with me, hence the need to post this review.

Alex with Derick's towing was awesome! He was fast, professional and took great care of us. I would…read moredefinitely contact them again.

Don't call them if you need them to actually show up…read more Waited over three hours for them. Called them multiple times. Mostly they don't answer but the one time they did I got a "oh he's ten minutes away." Well, that was false. Finally just called someone else but now one day shot because of car trouble has turned into two days shot because they wasted my time. Do yourself a favor and just call someone else.

The tow driver was very pleasant and professional. The driver was very specific in keeping me in…read moretouch to his location so that I could meet him at the car. The drivet was very prompt with time. My experience was very pleasant in a very unpleasant situation. Thanks for servicing my needs.

Quick response on a busy three day holiday weekend. Recommended. Thank you, Woodlawn.read more