We love the chandelier we bought here for our entryway, and we picked up a lovely star shaped light…read morefor our daughter's bedroom that's also quite nice. That said, the process was miserable and we wouldn't recommend working with them. Initially the communication was great. My wife works in sales and was really impressed with their follow-up. They required payment up-front, and after they had the money it suddenly became really difficult to get hold of anyone. We would ask for an update and at best get a reply that they would get back to us (which only happened once or twice), and often not hear from them at all. It look months to get all the lights we ordered. We ended up returning a handful of them because with all of the communication being over text we hadn't realized they were so cheap looking (plastic and fabric) until we unboxed one at our house. It took well over another month to get our money back, amid more poor communication. We ended up calling our credit card provider to file a claim, and a refund came through the same day. Honestly the communication was bad enough for us to wonder if the storefront and show room was all for show and this place was just a scam. It's not. But I don't blame anyone with a similar experience for wondering.

Like Kate Lee (from another Google Review), I am not one to post negatively about someone's…read morebusiness - unless it is unethical and fraudulent - in which case I feel obligated to save others from the same nightmare. My first visit to Aurora Lighting & Design (ALD) was about a year ago when I happened to be in the area. Their showroom had a beautiful display of diverse lighting, with more of a *hip* feel compared to other lighting showrooms I've visited. Candice was prompt and friendly in her approach, and I was quite pleased with the overall experience. I placed an order in May '24 for roughly $5000 worth of lighting. Candice was originally informed that our installation date would be the first of September, but unbeknownst to Candice, that date got pushed by several months. She never inquired, of course (because she didn't have our lighting and welcomed the delay), but I reached out to her with some requests over the next several months; wanting to see the metal finish on a custom light that I ordered, needing to pick up two sets of sconces so we could determine their height in our cabinets, etc. Candice was serially avoidant of my requests, often times not responding altogether. When pressed, she would find ways to placate me and briefly satisfy my need for answers. However, when her promises started not panning out, but excuses were instead piling up, I decided to do a little digging. I read several reviews, and also called Hubardton Forge (a custom lighting manufacturer located in VT) to see if an order was placed by ALD (or Arizona Lighting, as she was previously known). No order was found - under any relevant contact information. I also inquired with another local lighting company about the availability of some pendants that I had ordered, revealing that Candice didn't place that particular order back in May either. Luckily, I was able to file a dispute with my cc company to receive my money back, but it wasn't without Candice blatantly lying to the cc company, saying she had shipped our items (with zero proof), in order to try and buy herself more time. I've attached the notification letter we received from Chase. I'd like to point out the date of the transaction vs. the date of the credit. ALD had our money for 9 months - but definitely did NOT use it to purchase OUR lighting! I have several texts and emails revealing Candice's evasive, avoidant, and dishonest business conduct. She had several key opportunities to fall on the sword and admit that our lighting was not in her warehouse, but she opted to keep up the ruse. Disappointing to say the least! I hope this review can save someone the trouble of having to get their money back AND reorder lighting in the 11th hour!

I placed an online order with Lighting Specialists in Utah and received an automated receipt…read more Then--nothing. No shipping notice, no follow-up for ten days. I emailed them and got no response. When I called, I reached someone who repeatedly said, "I only work in the showroom," but was able to check the order and told me, "It hasn't been processed yet" (read: nobody even looked at it for ten days). When I asked to be connected to the right department, I was told that person was "out of town." But the showroom person was able to cancel the order. Thankfully, this was a small purchase and not a critical part of my home remodeling project--but that's beside the point. Tip for Lighting Specialists in Utah: If you accept people's orders and money online, be prepared to process or respond to those orders within a couple of days--not 10 or more. It's not just bad service--it's irresponsible.

This past month working with Lighting Specialists has been a rock bottom one star experience…read more Years ago I have had many very good experiences and feel somewhat obligated to leave 3 stars because of that. I hope I just had a rare situation this time My bedroom celing fan had an integral part go bad. I had no light, no fan, nothing. I identified the problem part and we sought a replacement at Lighting Specialists. They took our money and said the part would be in around two weeks. A little over two weeks later we call asking about the status of our replacement part. Turns out they just charged us and never placed the order. No part was on its way for over two weeks. They said they were sorry and would order the part for real this time. Said it would be a couple weeks. This is when I got a bit angry and explained I had no light in my bedroom and why, since this was your mistake you couldn't overnight the part. Another week and a half later the part came in. Went to go pick it up and they wanted to charge us again, saying we didn't pay the first time. Another mistake on thier part. Finally a month later we are up and going again. I may have to look elsewhere for my next purchase.

BEAUTIFUL EXPERTLY CRAFTED DESIGNS and knowledgeable, friendly staff! I found the perfect lamp…read moreshade for a lamp I purchased at an estate sale. I highly recommend Knotted Twig!

We purchased a stained glass lamp shade that we wanted made into a pendant light over our dining…read moretable. Tim did a fantastic job. the light is functional and beautiful. I highly recommend him.

Raphael was excised troubleshooting issues and setting up my new universal remote. Highly recommend!read more

Best customer service I've ever seen in a company. They truly care about their product and…read morecustomer satisfaction. We had a home theater system put in as well as outdoor speakers for parties. We love everything about it. I'd recommend this place to anyone.

I recently had the pleasure of working with Mr. Electric, and I couldn't be more satisfied with…read moretheir outstanding service. From the moment I contacted them, their professionalism and attention to detail were evident. I received four quotes and shared my situation in the same way with all of them. Mr. Electric was the first one to respond, and I liked their quote so much that I almost canceled the appointments with the other companies. Sure enough, Mr. Electric offered the best quote out of the four. I received a grant for $5,000 to fix the power in my 110-year-old home. I always felt my house was not wired safely, and after my dishwasher started smoking and the fires in California, my anxiety doubled. Mr. Electric's quote was originally a little over $9,000, while the other three were between $11,000 to $13,000 and did not offer any assistance. The quotes happened after Christmas, and I felt this was my Christmas miracle because I thought it wouldn't be possible with the amount of money I had available. Here is what they wrote on the quote I received from them, which really touched my heart: "The price reduction is Mr. Electric's effort to support the community, especially during the holiday season. We offer reduced prices to demonstrate our commitment to helping those in need and strengthening our reputation as an honest service company. Community support initiatives can make a significant difference in people's lives, and it's our duty to ensure the safety of our customers and their homes." Just this statement alone is enough to show how incredible they are. The technicians, Kacey, Austin, Zac, and Chris (the owner), arrived promptly and were incredibly knowledgeable and courteous. They took the time to explain the work that needed to be done and provided a clear and fair estimate. Throughout the entire process, they displayed a high level of expertise and skill, ensuring that everything was completed to the highest standards. What truly stood out was the quality of the work. The technicians were meticulous in their approach, ensuring that every detail was perfect. They went above and beyond to make sure that I was happy with the results and even provided helpful tips for maintaining the electrical systems in my home. Mr. Electric's commitment to customer satisfaction is truly commendable. They delivered on their promises and exceeded my expectations in every way. I highly recommend Mr. Electric for anyone in need of reliable and professional electrical services. Their exceptional work and dedication to their customers are truly unmatched. Thank you, Mr. Electric, for a job well done!

had some work done with them lets say i will not repeat with them, for the price that was payed i…read morewould of expeded the job to of been complete to satisfaction, in lue i got excuses and they wanted to re-charge me to finish it correctly

I've had the pleasure of working with Duane, the owner of Redline Roofing, for several years before…read morefinally getting my new roof installed this fall. Dwayne had been incredibly helpful, assisting with missing shingles and fixing issues caused by a previous roofer. When it came time for the new roof, Dwayne and his crew were nothing short of amazing. His team was efficient, courteous, and very professional. They not only did a fantastic job on the roof, but they also left my yard cleaner than it was before they arrived--yes, a little embarrassing on my part! The entire project, even with a few adjustments, was completed in just one day, which is beyond impressive. Working in the Chamber of Commerce business for many years, I've met thousands of small business owners. Duane is definitely in the top 5%! I have full confidence that my new, professionally installed roof will last at least 30 years. If you're looking for quality work and outstanding service, you can't go wrong with Duane and Redline Roofing.

From the owner: We are a local Roofing company with more than 40 years of experience. We offer roof replacements,…read moreinsurance roof work, siding, soffit, fascia, rain gutters, and permanent Holiday lighting. We have also partnered with Utah's largest solar installer to offer great options for your renewable energy needs.

Momentum recently installed an EV charger at my house. They were upfront, reasonably priced, and…read moredid great work. After getting bids from a few other companies, it was clear Momentum was the most honest - other companies included line items for things that were not related to or required for this job. Momentum was also very reasonably priced. As for the work itself, the installation was done thoughtfully, making sure to incorporate my special requests. I'm thrilled with the work they did. My only (very small) complaint is that their schedule can get full, so book your jobs early

They did a great job! The price was very reasonable ! Came on time and finished fast !read more

This business responded to all my questions in a timely manner…read more Thank You.

Excellent work! Will rehire in the future! Came in a timely manner! Installed 3 light fixtures w…read moredimmers!