Super great customer service. They have messed up once but we're able to resolve my issue and we're super friendly and great about it. Give me a call and we were able to come up with a solution. This place is pretty great and has some pretty good tasting drinks. read more

There is one excellent barista who works here, I normally see her at the drive through window. She is so wonderful and happy and very knowledgeable. But to be honest, she's the only good thing about this location. The lines are typically very LONG and the other employees are not friendly and don't offer good service. read more

3 cars in line and we waited over 12 minutes. I'm not sure if they were short staffed but it did not appear that there were any large orders going out in front of us. First time user here and won't be back. Service was slow and our beverage and food was mediocre at best. read more

BIGGBY COFFEE - I'm not quite sure about this egg... - Coffee & Tea Near Me - Cedar Springs, Michigan

Hard to say which is worse, the coffee or the service. Skip this. Coffee like weak tea, and with an eye roll.

My coworker and I both got food poisoning here yesterday, we both ate the doughnut bits, and our other coworker did not eat them and didn't get sick. We got ill within 45 minutes and it lasted all day for the both of us. Pretty sure an employee here didn't wash their hands before handling them. read more

After I noticed that the girl making my coffee had forgotten to add the drizzle on the top I politely tried to get her attention. She then proceeded to yell at me "I'm in a conversation!", and when she eventually fixed it, she barked at me again and didn't even apologize for getting it wrong the first time. read more

I'll start by saying that what I wanted wasn't on the menu but as a former Biggby employee (not the cedar location) I knew they have everything to make it, the Sparta location makes it if asked as well as the Greenville location. And the staff was kind enough to ask management if they could make my drink for me but they were told they can't. So my problem isn't with the staff but the management. I went in to try and order a minty green tea with honey and steamed lemonade, similar to the medicine ball from Starbucks as Biggby has all the ingredients to make such a drink. They were told they cannot steam lemonade for me. Which I personally think is outrageous, I understand the drink isn't in their system, but why can't it be put in the system as a minty green tea or tea latte with honey, and just steam the lemonade for me with a extra milk pitcher they have in the back(I know they have extras). If it boils down to loss of profit then Upcharge me... tell me you can make it as a 20oz and charge me for a 24oz so they aren't losing money over product. I don't want to be a negative Nancy on this but cedar doesn't have a Starbucks and I was looking for something locally to soothe my throat. read more

The crew at this Biggby's are The best. My car radiator hose blew off in the drive through line. I pull out of line and an employee came to make sure I was ok and brought my order to me. The staff was concerned and helpful. I've always been a Biggby fan but I'm even a bigger fan now. read more

Picking up my own personal order. I was told she couldn't hand it to me through the window. This was the drink, I paid for, very rude. Olivia Jade was the one working, very disappointed this used to be a great BigBy store. Do better. Wow. read more

Terrible service! Go go here unless you have 30 plus minutes to wait and you want your order wrong

I basically live for Biggby, and I've been to a lot of the Biggby locations here in West Michigan. When I lived in Muskegon, I had long wait lines and drinks that came out wrong sometimes. It made me miss the Biggby on Lake Michigan Drive; I always had great service there. As soon as I moved to Cedar Springs, you'd better believe my coffee-addicted self was patron-ing this Biggby. At first, I thought nothing would compare to the service I experienced at the Lake Michigan Drive location, but I soon found that the girls who work the morning shifts were delightful to talk with and could whip up my drinks with accuracy and speed. There has only been one time I hit up Biggby during a rush. I waited about 20 minutes, but considering how many people were going through the drive-thru and in the storefront, I feel like that was pretty reasonable. I came out with the drink I wanted. I also like this location since I can sit and do my work there when I need to. It is not too noisy or distracting. Overall, the baristas are pleasant, the service is accurate, and they are usually well-staffed, which helps during those hectic rushes. read more

I bought a French Roast, went over to the "pump" and it was out . I ask when it would be done and the said it was brewing. After waiting 10 min I asked if it was done and they said yes. Nobody was paying attention to the brewing so it was sitting there for a while as I was waiting.When they brought it over it was Hazel nut and mocha. I thought it was French roast. I asked them about the French Roast and they said oh we have to brew it it's gonna take another 10 minutes. So after waiting about 20 minutes in the store for my coffee they finally brought it over to me. Very disappointing service and they failed to pay attention to the brewing process. I will say that they were busy But that is no excuse they had at least six people working there. read more

I like this one. Not all are created equal. The girls are friendly at this one and when I ask for extra hot I get it that way. The drinks are pretty consistent here too which is not always the case at all of the Biggby's. I'm happy with this Biggby. They also have happy hour which is nice if you need a coffee later in the day. Thanks Girls... you make me smile! read more