I would never recommend anyone to this place. He sold our friends an Acura MDX and within a day the…read morevehicle started running poorly. They went to a reputable mechanic shop and was told that the fuel pump is bad. They reached out to this dealership and was informed that he would take care of it. He stated that he would only take care of it if we were to remove the honest review that we had previously submitted. Once they got it done he went back on his word stating that they got ripped off on the total and that he can get the fuel pump for $100 and that's all he will give them. I checked with multiple parts houses and nowhere has it for $100 let alone the cost of the labor to install it. Stay far away from this dealership as his word is not worth the time he took to say it. Nick Robinson USAF Veteran

Before I decided to purchase a car from this dealership, I should have read the comments. I don't…read morewant to delve into the entire story because it was a complete disaster. In short, I've had better experiences buying secondhand cars at Randash. We were persuaded by Nathan's assurance that we could return the car if anything went wrong, so his mechanic could inspect it. He led us into a false sense of security by claiming that generations of families have bought cars from him. Interestingly, one of the comments mentioned that the dealership has been family-run for over 50 years. However, Nathan is nowhere near 50, so he can't take credit for any success the dealership had before his tenure. Unfortunately, within 24 hours of driving off the lot, the car started having problems. When we contacted Nathan, he brushed it off, made a guess at what the issue might be, looked up the repair cost, and told us it wasn't something his mechanic checks for. We ended up taking it to a different mechanic and paid more to fix it. You might think that smaller lots that have been around for a while would know what they're doing. But I advise you to avoid this place and save yourself the headache. My engine failed in less than a year (an $8000 issue). I can already anticipate Nathan's responses: - 'You declined the warranty.' Yes, because I had already secured a warranty through my bank, which I later discovered didn't cover pre-existing conditions due to previous owners' neglect. - 'How do I know you didn't cause the damage? It's been a year.' I have receipts proving that we maintained the vehicle properly. - 'Why didn't you bring it back?' I admit, I don't know much about cars. I naively thought that since he works with a 'well respected' mechanic, the problem must be on my end. Plus, after our first conversation about the car's issues, I lost faith in his willingness to help. - 'That's the risk you take with a used car.' While I understand this, it feels like a cop-out. As a businessman and a human being, Nathan made no effort to rectify the situation. Basically, telling a customer who spent nearly $10k at your establishment 'Oh well, what do you want me to do about it, can't help you' is simply bad business practice. Judging by the comments, I'm not the only one who feels this way. And regardless of his respose to my personal opinion and experience as a first (and last) time customer. My advice would be to find another lot... it's just not worth the risk with this place.

Great experience with service department especially Curtis. Lost a key fob on the road and they got…read moreme in for replacement in minutes. They discovered the fob was somewhere in the car. Many others would have charged us for a new fob and sent us on our way. The honesty and accommodation was appreciated. We

Don't know why there's only three reviews... there used to be dozens more. Guess they paid to have…read moreit reset because there were SO MANY bad reviews. I tried to purchase a car here no way this is the true definition of "stealership." Wanted me to fill out a credit application even though I told him I may pay cash before I even test drove the car. Will try to force you into an extended warranty, and do many "fees." do yourself a favor and Shop elsewhere. It's worth it even if you have to drive hundreds of miles.

Short answer: You will NOT be disappointed with your visit to VW Billings!…read more Within 30 minutes we had a deal and a handshake on a used 2012 Passat TDI! Not the kind of thing you see very often at all in the car biz. Everything was at my pace and didn't feel obligated to rush into something that I didn't want to. Bought the car at a killer price (a price LITHIA told me was way to low and impossible). Eric Tipton (sales), Laraine (internet manager, and Anna (financing) were all fantastic INCLUDING the sales managers. This was my first VW but i feel that if it were any other brand i would want to give the first shot at this dealer because of there outstanding performance great attitude. Great job VW Billings, Keep up the good work!! N. Belden

We bought a car from them in 2024 and had no problems with them. Fast forward 2 years later, we…read moretraded our car in. We went through the process of canceling our warranty on our 2024 GMC back in January. They told us it would take 6-8 weeks to get our money from the warranty. It has been 2 1/2 months and still don't have the money. My husband has called them multiple times and everyone is extremely rude including the receptionist. Every time my husband calls, they keep giving him the run around. I know it sounds selfish, but we want them to send us our money that is owed to us.