I recently purchased my fiancé's engagement ring @ Day's Jewelers and I could not have been more…read morepleased with my experience. My lovely lady is very particular in what she likes, and typically gravitates towards "the finer things in life". She was simply looking online for settings that she liked and fell in love with a Michael M setting that just happened to be at Day's. I am from Ma, so the prospect of purchasing the ring in NH and avoiding the tax man was certainly an added bonus. Shortly after I secretly made my way up to NH to check out the setting that my lady picked out. Just as I expected it was beautiful (also one of the most expensive setting in the store), so I began early discussions with the salesman George. George was very helpful, and did not push me in the slightest. I told George that I would need a few days to think about making this large purchase, and that he could call me in a couple days. George called a few day later and we made an appointment for me to come in and check out a center stone. On my second visit George pulled out a few 1 ct. (the setting was made for a 1 ct center stone) and they were all beautiful, but I knew I would have to go a bit larger. That is when the quality of Day's stood out! George came out with a stunning 1.54 ct Biro88 diamond and I immediately felt the need to put my sunglasses on. As a lady in the store said when she walked past us at the counter "that diamond is spitting fire right now"! Boom! Sold! Now it was a matter of talking price. I went into the process with a fair budget in mind, but after going through the process, I quickly realized that my preset budget was not realistic for the setting and center stone I had picked out. I told George that $20K would probably not be doable, but that I really wanted that ring! George called the manager over (Joe) and asked him if he could do anything for me in terms of the price. Obviously I knew they wouldn't be able to know $5K off the price, but let's just say they worked with me enough to where I felt comfortable. We completed the transaction that day. Since the setting I picked out was made for a smaller center stone; the setting, and center stone needed to be sent out to Michael M in California to have a custom setting made around the stone. Joe explained to me that the process would take approx. 3 weeks to complete the ring. In that 3 week period I found myself questioning my purchase so I began pestering Joe with questions/concerns. To Joe's credit he handled all of my concerns/questions with the utmost respect, and professionalism. He was able to calm my nerves and assure me that I had purchased an amazing ring. Three weeks later (the exact day they estimated the ring to be completed) I picked up the ring, and it is AMAZING! I proposed that night, and when I say that she is in love with this ring, that is only because I can not find the words to properly describe her joy with the ring. She literally gets compliments on this ring every single day! Throughout this process I became extremely frustrated with everyone and their brother telling me "you need to go to my guy, he is the best, and he will give you a great price". Needless to say, I am happy to say that I now have "a guy", and Day's jewelers will be getting my business going forward. I would highly recommend this company to anyone that asks. They do everything in their power to keep their customers happy.

If you have any platinum jewelry do NOT take it here. I had a platinum engagement ring resized here…read moreand they never reinforced the diamond so the entire top of the diamond fell off! I had to send it back to Frederick and Goldman for them to take care of their mistake. Also when dropping the ring off we told them please do not get rid of the inscription. I understand resizing can get rid of those but at least warn people. They didn't tell us there was a chance to get rid of it and never bothered to tell us when we picked it up that it was gone. When we noticed they offered to engrave it there- so when they did that it was completely crooked and huge on the ring. It looked terrible!

I went in a few months ago to get my chain fixed and ended up buying a 400$ new one and the owner…read moretold me he would fix my old chain for free. but when they called me to pick up my old chain she told me that I owed money for the fix. so... they can keep it. at least communicate to each other that's horrible customer service. I'll never go back

WOW! You do not see the customer service that Tony offered us anymore!!!…read moreThis man was extremely professional and repaired my ring setting ( 30 years old bought from the same company) with a genuine sense of caring! He spent quite a bit of time on my diamond ring , cleaning and buffing as well !! Tony did this for FREE!! Amazing. A beautiful store with lovely inventory. Maybe next time I will upgrade!!

I was looking for a jeweler to resize my engagement ring and wanted to stay away from the brick and…read moremortar stores. Found this place through Google and I did not regret my decision. This young man was able to resize my engagement ring and solder mi wedding band to prevent any dents on the ER. His work was clean and efficient, it took 3 weeks when originally said one week but that wasn't a problem. He also tightened the prongs and cleaned them. They're closed on Monday even though Google says it's open. Will definitely come back for checks and jewelry cleaning and maybe get one custom made piece.

Dropped my gold chain off to be repaired. I was told it would be ready in a week and a half but it…read moretook a month.

They very helpful in picking out my fiancés ring and the turn around time on the resize was…read moreamazing. It felt like the entire staff was genuinely excited for us!

Recently we had occasion to visit Pearson's to attempt to get a repair on a twenty-five year old…read morewatch that had been broken at a mall kiosk while the technician there was trying to change the battery. The salesman honestly discouraged us from getting a repair, and made an attractive offer on a new watch, however my wife felt the watch was precious to her and sought to have it repaired. After a couple of weeks, the store manager contacted her to tell her their jeweler had told him the watch wasn't worth repairing. She asked him to try again. He sent it to another jeweler, who told him he couldn't get parts for it. Although she is disappointed with the verdict of the jewelers who worked on her watch, we are both convinced that Pearson's gave her request serious effort and she is now satisfied that she cannot have a precious gift repaired. While she's sad, she is satisfied that every effort was made. We can't ask for more. The watches and jewelry in this shop were high quality fine work. We'd recommend them for the quality of their merchandise and their low pressure approach to customers and conscientious service.

Leo & Lisa are fantastic. They are extremely knowledgeable, highly ethical & very reasonable. I…read moretook 2 of my Cartier watches in for various needs rather than driving to Boston or NYC. They took care of the repairs and also advised me on another vintage item that needed attention. Their inventory of beautiful gems and settings are excellent and great for special gifts. Re-sizing/redesign/refitting of wedding rings is also a special skill. A+ all the way.

Great service. Did exactly what I wanted and listened to my concerns with some suggestions. Highly…read morerecommend.

Cleaned, resized, and polished my ring to a mirror finish while I waited…read moreVery friendly and professional Can't wait to go back

I found this Gem of a Jewelry Shop shortly after moving New Hampshire and I'm happy to be a regular…read morecustomer here. This charming business has fixed several watches and rings of mine, as well as those of family and friends. And, I recently purchased a stunning Citizens watch there as well. Larry Cote, Owner, and his top-of-the-line Jewelers are always pleasant, professional and courteous! I highly recommend this Shop and business to one and all!

Had my Amber ring buffed and resized quickly. It really was so easy, and made my day!! Wonderful to…read morework with the team here. Great experience, recommend!

so 2.5 years ago my apartment flooded. all my stuff was picked up in a van by the insurance…read morecompany and I found myself in a hotel with stacks of insurance money. I had this ring, appraised value of 850$ I'm reading the appraisal right now. but the ring reminded me of a guy I don't really like. so I thought I'll go down to this massive jewelry emporium and sell it. the lady in her black sweater paid me $80 for the ring with a smile on her face. glad I could help pay for your massive overhead, all those salaries and insurance and payments on your rediculous showroom. $80 for a 6.9 gram 14k ring, they probably would have given me $140 in the diamond district of NYC. I don't miss the ring. it puts a sort of smirk on my face, thinking about Jewelry and how people think it's a good investment, when in fact you will never get even close to the spot price on any piece. Chances are you'll lose your platinum band at the beach, or whatever. you'd be better off to buy a gold nugget on eBay than what you think is valuable. this place is a step up from the lead and cadmium gold clad jewelry of Zales at the mall, that's why you get one star, out of 5.

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!