This team cares about your biking pleasure. Super knowledgeable, super helpful, never pushy!…read more I have four bikes from them, keep going back! If you're a Trek or Pivot aficionado, go here! Tony, Mike and Dan will hook you up!

Went in to get a lower end bike fixed. I get it it's a bike shop and they sell and fix more…read moreexpensive bikes but I was trying to get this bike through the last few weeks of summer for my child. I explained the issue. I know they were short staff and it was busy , my plan was to drop it off and pick it up whenever he said it was done (I was cool with a few days no biggie). Pretty much told me it wasn't worth fixing it's a cheap bike and I should use it for parts. I'm well aware the bike was cheap. Didn't give me a price so I could make a decision myself and it honestly felt as if he just didn't want to be bothered and had better stuff to do. No problem I was in the market for a bike for myself and my wife in the near future. Had no problem spending several hundred dollars. Will never come back to this place buy anything from here or have anything serviced. This is my second and last unpleasant experience here.

Huge shout-out to The Cycle Works! Coming in for some cycling in the area, my front hydraulic…read morebrake would no longer hold fluid. Despite their usual workload they were able to turn the repair around in twenty-four hours and even stayed open a little later than usual so I could pick it up as soon as it was done. Can't say thank you enough.

I've purchased two bikes from here while living in town. The bikes were ok quality, and we paid…read moresteeply for them. The service was not the best and owners were rude, sadly. I'll gladly stick to era ski and bike shop or martins!

Always friendly, never judgmental due to the value of the bike, where other shops tend to look down…read moreon the dollar amount of the bike like a hobo just walked in. Paul is always respectful, friendly, and approachable with any questions, no matter the quality of the bike you bring in for repair. Ive seen the other shops are like an APPLE store, they measure you due to the dollar amount the bike maybe worth. The we dont like to work on bikes like that here...That is not the case with the whistle stop. No bike is beneath, nor above, all are welcome.

Service was quick and considerate--the shop is an asset for the rail trail! Fixed my flat and gave…read moregreat advice to ride safely.

I used to ride a regular trail bike but dye to health issues I wanted to check recumbent bikes. So…read morewe made the trip to lancaster recumbent. I am so glad we did. I did some research and thought I had my bike picked out. After talking to Diane Sara and I think Chuck and trying different bike. I actually bought a different bike and it was used in great condition so it was a little cheaper and I was able to get some accessories. I love the bike and can't wait for my biking adventures to start again. Everyone was super friendly, and very knowledgeable. Now my husband wants one and we will definitely be going back. Also we loved the dogs at the shop. Thanks for all your help.

I was riding the Northwest River Trail on my bike several times a week. It was getting to the point…read morewhere it was not enjoyable any more because of the saddle-inducing pain. Along the trail in Marietta is a signpost for businesses in town including Lancaster Recumbent. My wife has always talked about recumbents so we visited the shop. We took a test ride and ended up getting a Catrike Villager for her and a Trial for me. Sarah was very helpful in every aspect of the purchase. Scott showed us how to load the trikes on the Alpaca rack we purchased. It was a great experience that you don't get much these days. Just a great family business. We got to test the trikes and the rack on a trip to our cabin in Potter county. We are near the Pine Creek Rail Trail and broke in our trikes there. What fun! And no pain! My wife has a knee replacement and the other one needs done too but riding the Catrikes is pure bliss.

Always a great experience at Gettysburg Bicycle & Fitness. Jessie and Parick as well as everyone…read morewho work there are examples of exceptional customer service, incredibly helpful and friendly. I would recommend anyone in south central Pennsylvania and northern Maryland who have any interest in bicycles or Fitness to drop in and see for yourselves. There are numerous bicycles for sale including for young children with any accessory you can think of. Even the 3 cute dogs there today were friendly. I particularly enjoyed Buddy, the muscular French Poodle, but I digress. I'm fairly certain that they have regular and e-bikes ( my favorite) for rent with which to visit the adjacent Gettysburg Battlefield. Please do stop in and see. A variety of bike racks are for sale, so you can strap your new purchase onto your vehicle if you choose. You won't be disappointed, I promise!

Nice friendly people. They were reasonably priced and helped me get the parts that I needed.read more

I recently took my mountain bike here for an overall tune up and to have the fork repaired. The…read moremechanics were very friendly and professional, and the bike was done right when they estimated it would be. I took it out for a test ride and it felt like I was riding a new bike instead of one I purchased over ten years ago! We also have purchased two bikes for our kids from the Common Wheel community center on King. The bikes are great quality and buying them refurbished made them affordable for us. We paid big box store prices for far more superior bikes. The Common Wheel is well worth supporting just for the quality of products, services and employees, but they go above and beyond and offer amazing programs to our community. It's great to have a local shop that empowers the city through the power of bikes! Truly a special, unique, quality bike shop. Thanks for all you do Common Wheel!

During my walk I stopped by the store due to a humorous sign in regards to dogs. I went in to check…read moreit out and discuss the options inside. After some cordial greetings I began to explain the type of bike I had (hybrid) how I road and the types of terrain I had ridden. I even gave some brand names I was familiar with, bike knowledge etc, and I also told him the price I had spent on my last bike ($$$) What's the first option he shows me, the cheapest, basic bumble gum bike in the store. I said, in no way In any thing I just said, would this type of bike suit my needs. He then showed me the 2nd cheapest option, which had not one of the options I was looking for in a bike. At which point I was confused but then it was clear. This guy obviously made assumptions how much I can spend, based on how I looked. It did not matter how much I explained my needs, or my experiences with riding so that I can locate the right bike. Besides blatant prejudice the store has little selection and no tangible way to provide the riding experience necessary when choosing your next bike (comfort, safety, feel, etc) due to the downtown location. You really can't test ride the more rugged options, which doesn't matter much, because the options are slim. I was hoping to support this small biz because of the mission with 2 purchases for my sister and myself. I'm happy to have avoided supporting this type of mentality.

Awesome selection of electric bikes, emotos, and amazing friendly and welcoming staff!read more

Deceptive business practice and charges customers for a business decision they made on their end…read more On 5/21/26, I placed an order on the merchant's website for a Zooz Ultra Urban Gen 4 electric bike for a total purchase price of $2,595.00. Following the order submission, the business reached out requesting that I provide additional verification documents to confirm my identity and credit card ownership to mitigate fraud risk. I fully intended to complete this transaction and promptly complied, providing the exact documentation requested. No further information or follow-up was requested by the merchant. Instead of processing the order, the business proactively and unilaterally cancelled the transaction. While the merchant has the right to refuse service, they deceptively withheld $130.00 from my refund, returning only $2,465.00. The merchant is penalizing me by applying a 5% "cancellation fee" to an item that was never fulfilled, never shipped, and where the cancellation was entirely the merchant's choice. I should not bear the operational cost of their decision to cancel a transaction that I actively tried to fulfill and verify. The withholding of these funds under the guise of a return or cancellation policy for an unfulfilled order is deceptive and an unfair business practice. I would not recommend doing business with them.

Just picked up my bike from Simplicity Cycles and I am VERY pleased with the service. Kirk was so…read morehelpful, knowledgeable and easy to work with! We let him know we will be traveling next week and provided us with a quick turnaround without even asking! Highly recommend and will definitely be back in the future for any service work or new bike. Thank you Kirk for the exceptional service! Mike & Janet K.

I've known the owner of this bicycle shop for nearly 20 years now, and I am glad he has finally…read moreopened his own shop. The guy has been a bike mechanic since before I have known him and he does know his stuff. He is very knowledgeable on just about any topic related to cycling. They have a little different selection in bikes than many shops in the area, as they carry Bianchi and Jamis bicycles. I've always had an affinity for Bianchi's myself, but the Jamis bikes I saw also looked very nice. Whether you are a casual rider or a racer, Kirk should be able to hook you up with what you need.