Took a bike that had been given to me in to try to get a better fit. Bike works spent a lot of time figuring out the best and most economical changes. They were willing to do one step at a time and educated me on why and how the changes would work. The work was done in a timely manner. I took the bike back for a problem shifting after the repair and they walked me through that problem (which I had created, not them) and did not charge me for the education and pretty quick fix. really happy with the customer service. read more

These guys are great! I bring my family's bikes here for tune ups. Very knowledgeable staff!

I have really long story about walking in and walking right out of this shop, but I'll save it. These dudes bust their ass here and are hella switched on. It's the same 3 guys every time I go back there. Brakes, Suspension, Wheels, Schwag....They're on it. Check'm out. read more

A while back, I went in for recommendations on swapping out a part that would help to increase my comfort while riding on a bike I'd purchased secondhand. While it may not have been their intent, after my interactions that day with two people working there (one who I believe is the owner), I walked out of the shop feeling like dirt. At that point in time, I was a relatively new cyclist and my beloved bike was the very best thing I could afford (purchased with guidance from other experienced cyclists). After making my inquiry, I felt belittled because I had not purchased my bike at their store and because it wasn't a high end brand (but not a low end one either). Instead of being respectful of me and the bike that I loved (and still do), I was told that I'd probably be wasting my money anyway trying to simply swap out the part on this bike, but in the next breath was offered bike fitting services at $150/hr. I declined, left, and drove a few miles to the other local bike store where they kindly listened to my needs, made recommendations, and helped me swap the part I originally intended. I've been riding in comfort on my bike for over two years since that day. I have no doubt that the folks here are knowledgeable and passionate about bikes, but I hope they read this review and consider that bike snobbery and word choice stands to be very discouraging to new cyclists. I understand bike fitting is both an art and a science, and when the day where I have the expendable income to have a bike custom fit and built for me, I plan to do so...somewhere else. I downright refuse to set foot in this store ever again and will continue to patronize the other nearby Fredericksburg and Stafford bike shops. And if they don't have what I need, I'd rather take a long drive to find it than go to Bike Works because of how I felt that day. read more

Some of the nicest people you will ever meet. I have come in twice to get a squeaky brake fixed and a flat inner tube replaced. They started working on it as soon as I came in and had me walking out with a fixed bike and a smile in 15 minutes or less. read more

I am very pleased with the service at Bike Works. I brought in a bike that I've had for almost 20 years and Andre had it up and running in less than a 24 hours. Knowledgeable, considerate, and easy to work with. Very impressed! read more

Bought my bike here. Fantastic experience. Walked in about a seat and was talked down to and got a lecture about making adjustments to my seat first and a lesson on makiNg adjustments and scientific breakdown of bike riding and bike seats. I've been riding for enjoyment and exercise for 15 years. This guy is out of touch. read more

I went in earlier today and I felt so welcomed. I've been to a good amount of bike shops and this one made me feel like I was a welcomed customer. They looked over my bike, double checked everything and told me it was good to ride (maybe 10 minutes). Then I asked about clip-less shoes for my MTB and they explained everything I needed to no. Highly recommend this place. read more

My husband and I walked in today to finally buy bikes for ourselves after browsing the store multiple times over the last year or two. We really appreciated the assistance and knowledge of Josh and especially Andre who helped us this evening through taking the bikes for test rides, checking out other models, through the end when we left with the bikes, safely stowed on the tailgate hitch and in our car, well after closing time. We are so excited to begin biking together as a family, and had an excellent buying experience - we will definitely recommend Bike Works!! read more

Amazing place and people! They helped me greatly with bike issues I had. These people are extremely kind and considerate.

I always want to support local and small business, so when my husband and I outfitted our entire family with 4 new (not on sale) bikes from Bike Works it was a good chunk of change. We missed out one year tune up and service (which I agree was out fault) and called to ask if they would honor a service even though it was outside of the year one free service. They said no. They said to feel free to bring them by and they could look at them, it if was a small tweak they could do that for free, however if the bike did need a tune up it would cost us full price. Part of the reason we bought locally, besides supporting our community is so that we can have access to services, otherwise we could have bought the bikes online for a considerably cheaper price, and just paid to take them to be serviced at Bike Works. read more

Very nice bike shop located downtown. There are really only 2 bike shops in town outside the generic options in the sporting goods stores. The reason Bike Works stands out from the other is their passion is bikes and if you show interest they will do everything they can to assist. They can be alittle pricey but sometimes a specialty shop can be that way. If you want just want a bike you can go to Walmart and buy one inexpensively. If you want one that fits your needs and fitted by those who care about bikes than you pay alittle more. Not only do they sell and service but they also have a team that rides and have seen them out quite often. I bought my bike here and had them service it a few times. If I were to buy new again I would come here because I like their selections better, if I were to have service work done I would get an estimate from both shops in town and then decide on who you want to fix it. Grubs ~ read more

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I generally try to patronize both of the local bike shops, but I tend to favor Bike Works. Their prices and product I feel are better than the other, and you can't beat their mechanical know-how. They recently helped me set up my son with a new set of tubeless wheels for his first racing season. I installed them on my son's bike, and they performed flawlessly. Thanks Bike Works! read more

Love these guys. They know bikes and their rates are very reasonable. They're courteous and knowledgeable about every sort of bike imaginable. Not sure where some of the negative reviews come from; I've experienced nothing but the best in attitude and in service on my repeated visits. Would give them my business anytime and any day on any matter that involves my bike. read more

This is a bike shop appealing to the entire range of cycling enthusiasts, from the family and their range of cycles to fit all ages, to the adults who want cruisers, to the sport riders who measure their bikes in grams and have them built in carbon-fiber.....Bike Works has it all, and with enthusiastic and exceptionally knowledgeable mechanics, particularly Andre, the guy who makes it all happen every day. Bike Works staff is very accommodating and has always been very interested in helping me with whatever project I had that needed to be done to one of my bikes. Highest marks to the shop for their professionalism and customer focus. read more

Really appreciate the honesty in their service. I took a bike in which I thought for sure needed a full tuneup and maybe more, but it only need air in the tires and bit of oil. They will definitely have my business in the future when I need more work done. read more

Great service and selection...we bought 3 new bikes and have owned them for 11 months now! The staff was very helpful as they also installed a new bike rack on our Jeep! read more

I had to make a few trips to Bike Works during my short time near Fredicksburg. Once to tune up a bike I had purchased on Craigslist, and again to have it packed up for shipping to Seattle. The service is pretty good. Although my tune-up took a few days since they were so busy, they had my bike packed up and ready within a day. I knocked off a star because one of the staff there recommended the wrong style side mirror to install on my bike which was sitting right there after I had it tuned up, (My Bike has friction shifters, the mirror that was recommended required the ratchet style.) on my return I was straightened out by one of the other staff members. read more

I just spent quite a bit of their time a couple of days ago trying out a number of bikes in many sizes. They were pulling from every storage area in the store to get me the right bike. Extremely professional and patient. I ended up going home with a bike I am very happy with. I had been looking for 3 months. read more

I was shopping for my first road bike and came here to see what they had. The guys working were super nice and very willing to help. They shared a lot of their knowledge and set me up to test ride a couple different types of road bikes. I will be very happy to shop here from now on. read more

I made the mistake of buying a bike from Walmart for the looks. When I went to put my kick stand up my bike fell over due to a shaky assembly at Walmart. When it fell the grip shifter disassembled and I was not able to switch gears so I took it back to Walmart to see if they could have the assembly guy look at my brand new broken bike. At Walmart they said my bike was under warranty, however, if I needed it serviced I would have to MAIL my bike to Wisconsin or somewhere in the Midwest. What a nightmare... the guys at Bike Works fixed it in no time for only $5.00 - a lot cheaper than mailing it states away for "warranty" work. read more

I was originally thinking about getting into mountain biking, but decided to go back with a road bike instead after being away from riding for several years. Zack spent approx. 2 hours talking with me over a couple of visits discussing both mountain bikes and road bikes. He is very knowledgeable and enthusiastic about biking. He answered my questions and provided additional information that I had not thought about. I highly recommend Bike Works if you are a novice or a seasoned rider. read more

New to the area. Usually do PM stuff myself. Went in after a ride for a $70.00 drivetrain tune up. Rep began an assessment that included... 1. Back Tire too big for the bike (size 25bin back 23 in front). I explained been riding and racing that way for two years. Better performance and since I am a bigger rider... tire last longer. 2. Questioned adjustments. I explained I change out cranks and cassettes myself depending on where I am riding and racing. I have a compact and a 53mm crank I put on. After a few minutes of going back and fourth.. rep made you feel as if you didn't agree their assessments and suggestions they wouldn't work on the bike. "... I can't let a bike go out unsafe..". Really...?? And they miss quoted the service fee from 70.00 to $75.00. My take... these reps should get to know their customers needs and riding practices. They seem to be too quick to tap the tab instead making sure they understand and ask questions if they need clarification. I am firm believer... we all have something to learn from each. They should take the time to practice this... read more

Going to try again as my first post disappeared. Bike Works is number one in my book. I am a senior citizen and retired and I really needed something to do for exercise to keep the old heart pumping and to lose weight. I hate calastenics and boring exercise, and I can only walk so much. I really wanted to get back into riding a bicycle, which I have not done for many years, but with knee, ankle, shoulder, and back aches and pains, I didn't know if I could do it. During my research, I discovered e-bikes with pedal assist. I decided on one of these and purchased one off of ebay. Well, it was the right idea but came in parts and pieces and I knew that I would need help in putting it together and setting it up properly. I called the two bike shops in the area and decided on Bike Works as they gave me a better quote. Glad I did. They did a great job putting it together and setting it up and had all the accesories that I needed to get started. They were very helpful in answering all my questions and they were very patient and nice. Very quick turn around also. I love my new bike and am getting good exercise and it's fun! It's a good feeling to know that I have experts that I can call on when ever I have a question or need help. I recommend them highly. Also...they are located in historic Fredericksburg, VA! What's not to like! read more