Should have read reviews prior to doing business with VeloConcepts. I am experienced rider who…read moredecided a bike fit would benefit me after 10+ years of riding with a primary complaint of some saddle pain. During the fit I was told that my bike could not be adjusted to the proper position. After some adjustments I rode the bike in its "marginal position" and was quoted a new bike build to improve my situation. After careful consideration I decided to bite the bullet and purchased a new bike from Joe, and this is where the service deteriorated, and my frustration began. When quoted I was told that the lead time was 3-4 weeks and with that i paid in full for the bike (+6500 dollars). on October 24th, mistake number one: Fast forward I finally took receipt of the bike on January 18th: During this time, I was told that components were on back order (even though these components appeared readily available via multiple online sources) During this time there was no proactive communication and only replies to my inquiries (while holding my 6500 dollars). If I hadn't paid in full, I would have cancelled and purchase the bike elsewhere. In response to my frustration, I was offered an upgraded set of wheels (which still to this day have not been delivered) I have now ridden the bike a number of miles and checked in with Joe multiple times informing him that I have been experiencing pain when riding that I have never felt on my old bike. LOL I was told to "do more stretching". Again, I ride well over a thousand miles a year and nothing changed, except the bike fit. When I reached out last, I was told the bike shop was closed for relocation and that once open Joe would reach out to "recheck the fit". Well, I see now the bike shop is open and operating; still no call, still no upgraded wheels, and I am done. I will be happy to pay another shop for a professional experience. Buyer beware nothing about this experience is professional. Just a guy who has some equipment with a goal of selling you a high-priced bike. BTW, all of my strava times were faster and I had no pain on my 1500-dollar Fuji bike, the new bike has done nothing to enhance my riding experience, just caused pain from a poor fit. If there is any question about the facts in this review: I have ALL of the emails to substantiate my experience.

I had a bike fit with Joe a couple of years ago. I've been riding comfortably since. I needed to…read morereplace my handlebar which Joe sold to me as a result of the fit. I was surprised when I found he had moved his shop and was either now closed or doing a limited amount of fittings. I tried calling and left a message. I hope he is able to respond. So surprised in seeing so many negative reviews.

I've lost trust in this shop as a reliable bike shop in more ways than one--their billing practice,…read moreworkmanship, and basic trustworthiness, all of which are questionable at best based on my most recent experience at the shop. My experience there had been relatively positive over the past 7-8 years, but at this point I wouldn't trust them even with a basic service. I initially had a minor back-and-forth with their staff regarding incorrect charges on my receipt. While they did eventually issue a refund, I had to return shortly after for a follow-up service because the tubeless setup wasn't done correctly the first time. To make matters worse, I am reasonably certain my bike was intentionally damaged while in their care during that second visit, likely by a staff member in retaliation. Unsurprisingly, the owner has denied any wrongdoing and refused to accept any responsibility or accountability for the damage. I have been going to Haymarket Bicycles purely for convenience as they are located right down the street from me, but proximity is no longer a factor. For riders looking for trustworthy alternatives, I highly recommend Danny at Bull Run Bicycles or Chris at Blue Ridge Cyclery, both of whom have provided excellent, reliable service in the past.

Mr. Shane saw the jam I was in with my son's birthday and adjust his bike so he could ride on the…read moreday. Many times businesses can't do stuff for everyone, but today... Shane did for me what he wishes he could do for everyone one. Thank you man.

Brought a brand new electric bike in for a premium tuneup and to install a chain. Paid a lot of…read moremoney for that tuneup... And they did not touch one single thing - they did not tighten up one single thing. They only installed the bike chain. When I dropped the bike off, the service was outstanding. When I picked the bike up the person at the desk (who I paid) was outright hostile towards me. announced to everyone in the store that it was just a cheap electric bike after I asked them why nothing was tightened up. Definitely won't be back!

I absolutely love this place! gotten repairs here and shopped:…read more Shopping: I am new to biking and every time I've been in the store they are super helpful but not over bearing like some places can be. When I looked lost they asked if I needed help, gave their honest input without trying to up sell me. I NEVER felt like they were bike snobs and even when I had obvious questions they were very friendly. Repairs: I was really nervous I was going to have to pay a lot but they only did the work that needed to be done and explained everything, why the parts needed to be replaced, etc. The cost ended up being lower than they quoted me which was even better!! Best Part: SAME DAY REPAIR!!!! They had all the parts I needed and were done within an hour!!! They even have a rewards program!!!

Awesome place! The staff is friendly and very helpful. They…read moreare knowledgeable about fixing and troubleshooting problems. The worker fixed and rode my bike to make sure everything was okay before I walked out of the store. They will explain to you what they did and walk you through. It's a good learning experience if you are new to cycling. They will give you tips on how to take care of your bike and what may be best for your riding style. I don't own a Trek, but the bikes here are pretty nice. They probably have what fits your cycling needs from beginner to experienced riders.

Brought in a 10 year old Motobecane with less than 1500 documented miles on the drive train. Bike…read morewas well maintained and functioning perfectly. They told me the drive train was "worn out" and all the cables needed replacement. $500 of restoration work needed. As an engineer riding and maintaining bikes since 1980, I disagreed with the assessment. I have put 3 or 4 times that mileage on my Trek without wearing out the drivetrain. Not saying that they don't know what they are talking about! Just saying they won't get my business.​

Never disappoint & they go above & beyond to service your bike/s. They also have a great selection…read moreof new & refurbished bicycles.

Excellent shop for maintenance of your bike. During the…read moreCovid-19 lockdown, cycling shops are surely essential as more and more people actually want to get outside and be active because they are tired of being cooped inside. I brought my Specialized Tarmac for maintenance and tune up. I received a gift card from my family for my birthday so I decided to use it. There is also a Yelp discount of $20 if you check into this business. It took about a week since I wasn't in any hurry to ride for my bike to be serviced. It was making all kinds of noises and doing some ghost shifting. When I picked up my bike, the man explained to me what was done. I rode it outside the shop to feel the difference. My bike felt a lot smoother and the noise was gone. This shop works on all kinds of bikes and I absolutely recommend coming here.

I have rented bicycles from GO&G Tours twice and find their services OUTSTANDING !! I am an airline…read morepilot and when we stay in different cities around the country, we often do not have access to actually "visit" the places we stay. On both occasions, Tom delivered a rental bicycle to my overnight hotel, I rode and enjoyed the DC area, and Tom retrieved the rental bicycle with ZERO hassles. Quality bikes, quality services. I will definitely rent from GO&G every time I stay in the DC area.

ITS A FUCKING HOUSE...?!? drove there 30 minuets after saying it is open. Tried to call, no one…read moreanswered. we show up to rent bikes and it is a house. no shop like it says. I understand if it's a small practice or something but what a misleading headline to say this is a bike rental place, when it is not. and by house I mean a normal persons house, not even something with a sign saying that this is what it is.