Brought a brand new electric bike in for a premium tuneup and to install a chain. Paid a lot of…read moremoney for that tuneup... And they did not touch one single thing - they did not tighten up one single thing. They only installed the bike chain. When I dropped the bike off, the service was outstanding. When I picked the bike up the person at the desk (who I paid) was outright hostile towards me. announced to everyone in the store that it was just a cheap electric bike after I asked them why nothing was tightened up. Definitely won't be back!

I absolutely love this place! gotten repairs here and shopped:…read more Shopping: I am new to biking and every time I've been in the store they are super helpful but not over bearing like some places can be. When I looked lost they asked if I needed help, gave their honest input without trying to up sell me. I NEVER felt like they were bike snobs and even when I had obvious questions they were very friendly. Repairs: I was really nervous I was going to have to pay a lot but they only did the work that needed to be done and explained everything, why the parts needed to be replaced, etc. The cost ended up being lower than they quoted me which was even better!! Best Part: SAME DAY REPAIR!!!! They had all the parts I needed and were done within an hour!!! They even have a rewards program!!!

I've known Gary for 20 years and he is the best bike mechanic in the region. From brand new out of…read morethe box build to minor derailer adjustment. He cares about his craft and makes sure the maintenance/repair is 100%. One time I had a rear cassette separate from my wheel and Gary talked me through the repair on the phone and had me riding me again. If you are like me and try to ride everyday this is the service, you need. Couldn't give a better recommendation. Use Him.

I'm fortunate to have this bike shop near me…read more From my bike (which is kept in my frequently unused dining room) we heard this loud hissing sound this morning after air was put in her yesterday. Yep, tire flat. So I jump online to figure out what time this bike shop opens, 11AM. I call in case they do a seasonal shutdown and they confirm they are open for business. We are promptly served, about 5 folks working upfront. We are in/out within 30 minutes with a new tire tube installed plus some advice on future service I will need after I request an inspection for other defects. So I suspect I'll take my bike back at the end of this riding season or early Spring 2025. Their inventory is awesome. There was a customized none-motorized bike upfront waiting for pickup that cost $8K. Mine blowing! They have lots of e-bike too. They have lots of bikes, period. They have a small 2 seat waiting area with coffee service. I bought my bike from them, many moons ago and she's still in pretty good shape(except from being dirty I was told with a smile). The recommended future service stuff is low cost routine maintenance type stuff IMO.

Coolest bike shop in SOMD. I recently had a minor repair done on my bike. The repair required a…read morepart to be ordered which took longer than originally expected. I was contacted after the original due date to inform me of the additional length of time. Once the repair was completed, I needed an adjustment to meet my original specs. This adjustment was performed while I waited, which I was happy about. Lastly, the final cost was about 20% higher than the estimate. No explanation offered. Overall, the shop is cool, nice inventory, nice location, plenty of accessories, cool staff and a competent repair shop. Hours of operation are from 12-5 from M-Sat which doesn't fit a normal customer's work schedule at all. I had to either take off work or plan a Saturday around this repair. But having said that, I'm sure management has a good reason for these hours of operation.

63 miles 2021 trike oil antefezze hose leak. This severe…read moredamage to this 46K paid for. The response well it under warranty WTF. This was 1000.00 paid labor to check this out. The waste of money the going over to see if motorcycle road ready, 63 miles. You tell me right or wrong

Brought my bike in for back tire, oil change & inspection…read more Was told it would be about $750. 3 days later, back tire was done. Was told I needed, new battery, & 60,000 mile maintenance also to the tune of $1700!!! When I said no thanks & picked bike up I was given a hard time & was told the bike didn't pass inspection. Something about loose spokes. I drove my bike home & noticed the front brakes didn't work! I was told by Red, if I had gotten the 60,000 mile maintenance everything would have been fine. So did they intentionally mess up my bike? I don't know but I'll never go back to them!!!! & I can't ride my bike.

I work in D.C. where parking costs are outrageous. To save money, I bought a Yamaha 125 Zuma…read morescooter to ride 6 miles into D.C. One huge problem, I'm a petite female and the scooter was too tall for me. The place where I bought it brand new said that it couldn't be lowered. I dropped the scooter 5 times within a two-week period--it was a serious accident waiting to happen. Happenstance led me to Ct3 in Fredericksburg (I got a tip that Cliff is the best!). The owner, Cliff, looked it over and said, "Yep, I can lower it!" Two days later, I picked up a scooter that's finally safe for me to ride! The brackets he made by hand look great (cannot tell they're not stock), and it's the PERFECT size for me now. I'm so happy. Now, he's ordering all the replacement parts to fix all that I banged up. Wish I had met Cliff before I bought the scooter; I would have taken it to him before I ever attempted to ride. Not only did I love the work he did, his shop is immaculate--which says a lot about the way he treats your bike when it's in his care.