We happened to meet Trent while riding the Cades Cove Loop. One of our bikes was not shifting into…read moreits low gears (and we needed those for those hills!!). While checking it out at the Visitor's Center, Trent asked if we needed any assistance. In minutes he had us up and running in low gear!!! We really appreciate his expertise and kindness.

Early Saturday morning ride turned into a very wet ride. I had a wash out accident where my…read morederailleur hanger was bent. I suffered through the rest of the ride with horrible ghost shifting. I called Bear Paw and Audrey to relay what had happened. My bike was covered in mud-NO PROBLEM said Audrey. They had a bike wash and Trent said to bring it in and he'd take a look. I am from out of town leaving the next day so timely service was pretty important. As thought, my hanger was bent and Trent's expert eye caught that my chain was missing a link causing extra stress on the hanger. Needless to say they got the bike washed, got the chain and hanger straightened out. He also made a couple of adjustments while I sat on the bike and now it's perfect. The bike looks and rides as new as when I first got it! These guys are first rate all the way. Super friendly and very accommodating. We can't wait to come back and hit more of that spectacular trail system! I'm a HUGE fan of these guys! Let us know if you come to Greenville, SC and I'll meet you at Fireforge! Cheers folks! Danny M.

Knowledgeable and helpful staff; very good mechanics; well stocked; beer ! What else do you need ?…read moreOh, and Tim Patterson is back, so things just keep getting better !

We love having such a great store just right here in Maryville. Knowledgeable staff who are always…read moreso helpful. Our go to bike shop.

Peter gives the worst customer service ever! Avoid like the plague. I took in a perfectly good bike…read morethat had never had a flat to have them put liners in the tires(to avoid flats). Got it back with a flat. They wanted $80 to fix their screw up. Should be reported to the BBB. Worst customer service I've seen in years.

I brought two bikes into the shop to have armor tubes to be put in, the first bike was done when i…read morearrived to pick up and was informed that's something was wrong with my motor and back tire would not turn backwards. This all happened after Peter test rode the bike and the bike had 15 miles on it and had no problems. I was just told what happened and that was it. The second bike i dropped off had armor tube put in it drove it home and unloaded the bike pushed in garage let it set for 4 days went to load back up to take hunting and the front tire was flat. Called shop and told them what happened they told me to bring it back in to replace tube. We were on our way hunting and took it back to shop after hunting and they said it would be 80.00 that they did not cover it and said they were thorns in the tire and it was our fault and Peter said it could have happened while unloading the biked driveway and pushing it into my garage. What i learned is i took 2 new bikes into shop and left with 2 broke bikes.Horrible customer service. What price they quoted was not the price charged so Beware. So now i take my bikes to Social Cycle Bikes in Lenoir City they are awesome and reasonably priced.

Absolutely Amazing service. Opened the front door as I was deciding to go in. And the selection was…read morechoice top notch brands, and many accessories I was looking for.

Wonderful service! Everything you want in a bike store. They regularly service my road bike, answer…read moreall questions and go above and beyond every time. Knowledgeable and friendly staff - they are the Chick Fil-A of bike shops! Gave me advice on a bike rack last year, installed it for me and it's the best bike rack I've ever had. Love these guys!

Incredibly helpful! We dropped in right at close, they didn't rush us at all. My son has been…read morestruggling with getting going on his bike. He had to take a few years off due to epilepsy--so he's been playing catchup and his current bike was a little heavy/small. They had an amazing selection of pre-owned kids bikes reasonably priced! The staff helped him adjust the seat and rooted him on to try it out in the back. He fell in love with the bike and finally has a 'bug' for riding again. Thanks for the help! SN: I usually hate cycle shops, but this place was refreshing, it wasn't full of bros who only have time for $2k bike sales. Genuinely helpful neighborhood bike shop.

Refused to honor his return policy. Required taking West Bikes to court to have my money returned…read more They also repeatedly lied in court. In the end I got my money back after much dishonesty and adversarial interactions.

Never returned a phone call or responded to a Yelp request. Would not recommend if you're a casual…read morebiker, like my son, who only wanted the business to look over the bike to make sure it was all put together properly as we had to assemble it ourselves. Thanks for nothing.

Josh is so professional, friendly and accommodating! We rented four ebikes and rode the nearby…read moreTrailheads here. Such a convenient location, very reasonable!

I bought my bike from here about 5 years ago. I had a great experience when I bought it. I bought a…read moreGiant XTC hardtail 29er and rode trails all over the southeast. Unfortunately, I recently had my bike stolen and needed the serial number and details of the bike. I no longer had a receipt so I called Harpers. They came through for me and was able to provide everything that I needed to submit a police report and also to insurance. Thank you so much!

First: They have the cutest lazy dog. Immediately impressed by their space and the overall design…read moreof the store. My family & I met Neil who was really a knowledgeable sales guy and he helped us score an awesome helmet for our little guy. Good to know cool cats are in K Town too, highly recommend you go check them out.

Can't say enough about them. Prompt replies, quality work, and nice people. They are really…read morepassionate about the sport and it shows in their approach to business.

I submitted a request via website to setup appointment for a tune-up, did not receive a response. A…read moreweek later I submitted a second contact request, and did receive a response asking what services I was requesting, I responded but it has been 3 weeks and have not heard from them.