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    Biliardo & Co

    5.0 (1 review)
    Open 2:00 pm - 2:00 am (Next day)
    Updated 3 months ago

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    6 months ago

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    Chateau Ritz

    Chateau Ritz

    4.5(79 reviews)
    1.6 mi

    I've been to two different events here at the Ritz. The venue itself is beautiful, food is good,…read more but SOME staff need to learn basic customer service and manners. The first event I attended a server was upset that there were so many guests (some dressed in ball gowns) that she started complaining that she can't do her job. OUT LOUD while serving guests their food. The second event I've attended, our server who is very sweet, simply forgot four plates for the main course at our table. We waited very patiently but she was busy. We waived one server, she said that they will make their way around. We waited more and our server didn't come back with the plates. I'd like to mention that all the food for the main course was on the table. I just stood by the door to only ask for plates since we've been waiting. The first server brushed me off and didn't let me finish my sentence and said "ask your waitress okay?" , another guest at my table asked a different server and she went to the kitchen just to come back empty handed to look at the table that's missing plates when it's clear that they're missing. I told her we're missing four plates and she's says "I KNOW", used a calm down gesture and shook her head at me. They took so long with plates that one of the guests at the table just ended up using the saucer plate to start eating. As I said earlier, SOME staff need improvement. I wish the servers had name tags.

    I attended a fundraising event for The Harbour at Chateau Ritz in Niles. Nestled among the strip…read moremalls and chain restaurants, the Chateau Ritz sits back off the street and has a lot of parking. The theme of the evening was a casino night. The decor of Chateau Ritz is glam, over the top, a little outdated, but totally appropriate for a fundraising event. The room was spacious with plenty of space for the tables, auction tables, casino tables, stage, etc. The hot hors d'oeuvres were served hot, basic but good tasting, there was an attractive array of desserts, staff was efficient in clearing plates, replenishing the buffet and helping with AV needs. The bartenders were great. The bathrooms were clean, and stocked. The guests were having a great time and the setting of Chateau Ritz helped to enhance that. We did notice when we arrived for the event that there were a few people hanging around the parking lot (not guests). When we left for the evening, a person was walking through the lot, talking to people (talking to himself?) and moving between the cars.

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    Biliardo & Co - poolhalls - Updated September 2026

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