They saved me about $1100. The dealer said I needed a new CV joint because the boot was torn and all the grease was out --only matter of time until failure. A friend said I ought to check out this BMW exclusive service garage. . I took it to Joe and he reported that the grease was fine and he recommended not replacing the CV joint only the boot. It cost me only $900. Guess where I'm going next time there's a problem. read more

I have been going to Bill for a few months now and I couldn't be happier. He has a wealth of knowledge and demonstrates it every time you talk to him. He has been incredibly helpful with my car... performing great work and helping me out when I need it. I couldn't recommend him enough. read more

These guys are who you want working on your BMW. They are the best mechanics you could get, prices are very fair, and they are as honest as can be. If I lived within 200 miles of Pittsburgh, I would bring my car here every time. I was out from Cali on an epic road trip in my E60, 11,000 miles through 20 states during the pandemic, with my car making an unusual sound. My sister took her old BMW to Bill, so I knew if I could make it to Pittsburgh I would stop in. Due to the nature of my problem and my time constraint due to the trip, Bill was able to work me into his already full shop. He use some very clever strategies to sleuth out the source of the noise, and I was more than happy with the price. Don't miss the chance to take your car to a living legend :-) read more

My aunt and uncle have been taking their bimmers to Bill for 25+ years, and I recently took my 2007 335i in after moving to Pittsburgh. Based on my experience, Bill gets five stars for the following reasons: 1. He has more BMW experience and context than than anyone I've ever met. He's been a BMWCCA instructor, has his own race cars, and has been involved with BMW modification and tuning from its nascency in the U.S. 2. He has a low tolerance for BS, is very blunt, and is 100% honest. That combination is rare nowadays. That said, Bill is definitely not for everyone. For example, don't contact him if you're simply looking for a cheap BMW mechanic. More frequent, better maintenance with Bill will be more expensive than following dealer maintenance guidelines during early ownership. But your bimmer will run better, last longer, and be cheaper to maintain and repair as the miles pile up. Also, Bill probably won't work on your car if you do. He doesn't like to be responsible for maintenance if non-professionals are at work, which makes sense to me. That goes for questionable modifications, too--he might not work on a car with mods that might compromise the car's performance, safety, or other functionality. The bottom line is that Bill is incredibly competent but is not for everyone. Also, he often holds off on accepting new customers until he's sure that he can continue to provide timely service to his current base. As a customer, that's something I appreciate. read more

After doing much "research" through the forums all over the internet, I was directed to a website to find competent, independent shops through a place called bimrs.org. Through there, I found Bill's shop. Which after having my car serviced yesterday, was a fantastic experience. As the previous commenter stated, he is very blunt, honest and to the point. But it builds trust, and makes you confident to know that your beloved BMW is getting the absolute best treatment and care done for it. I was and am very pleased to take my car there, and will do so in the future. I am much impressed, and would recommend his shop to even the dearest of friends. read more

These guys know, and have a passion for, their BMWs - including the history of the company and how Bimmer has emerged to what it is today. Have had several things serviced and I have found them to be fair and able to complete jobs in a timely fashion. Give them a break if they seem short with you on the phone or if you just show up. It's a small place that has a lot of business and is owner-operated. Would reccomend over the 2 major dealerships here ANY DAY. read more

I recently had a Dynamic Stability Control Unit failure on a 2007 335i. Dealer wanted $4000 and change to replace. Being new to Pittsburgh, I saw reviews on Bill's shop and called, and through his networks he had recently found a Canadian shop rebuilding these units...long story short, he saved me $2600 and educated me on future maintenance. Bill is clearly passionate about BMW's and passionate about doing the right thing for his customers and their machines. My machine will never again go anywhere else! read more

Bill and Joe are the best; well trained, knowledgeable and tenacious. If your BMW has a difficult to diagnose problem, they will find it. They care about your car the way you should. read more

My boyfriend's 325 si started acting crappy while I was traveling through Pittsburgh on the way home to Chicago last week. Needless to say, I was super scared to have it looked at while on the road (I'm a girl, with reason to not trust mechanics, and no knowledge base of anything car related whatsoever). Thankfully, Bill had time to look at our lil bimmer and got it fixed for the road in no time flat. He's honest as they come and very patient with educating me about the issues the car has. I was back on the road for way less than I had anticipated and will be returning for REGULAR maintenance in the future. Bill Ballon and his crew are a class act. Thanks guys!! read more

Bill is the best mechanic in town. His extensive equipment and knowledge makes for a great repair experience. I recommended my mother take her BMW there since I live in a different town, and Bill did a great job for a fair price. I wish we had someone that good in my town. read more

I needed a very specific tire and Bill made it happen! Great quality and service with years of experience

I was turned away and felt like these guys only help you out if you are part of the master race. If you've got any color to your skin, they're not going to be friendly. read more

For the first time ever, took my 328xi 2007 to Bill after the SERVICE indicator lit up. After dropping the car, an hour later I get a call from Bill, stating that it was still eligible for a free service from the dealer... It was still covered under the "free maintenance" program, being the second owner of the car, I had no clue about it... Bill could have easily earned couple of hundred of dollars by doing the service instead he suggested getting the fluids changed with dealer for free. I was totally impressed, folks over there have their priorities straight, never screw the customer. period. Bill could add me to his list of loyal customers. I never write reviews, but had to write this one.. was special. read more

Bill Ballon and his associate Joe did great work on my 2011 BMW 3-series (E92) about 2 months ago. I've given myself a few weeks with his work and it's top notch. The car's ride and my overall enjoyment of driving the car has improved greatly due to Bill's recommendation of a different kind of tire as well as some new suspension components required for state inspection. The Sport Package with Continental run-flats from the factory produced for me that notoriously jarring, excessively-hard ride and it's much smoother now over our buckled and broken snow-belt roads. If money is no object, Bill can work with a body shop to get your BMW looking showroom new. If you are on a tight budget, as i was, he has a network of resources where he can find used and/or refurbished/remanufactured parts, and his labor rate is very reasonable considering his attention to detail and expertise. read more

I decided to take my BMW to Bill's based upon not being happy with my dealer and the reviews in Yelp. I spoke to him at length about what I needed. He was very detailed. Took the car in a couple of days later. Found a problem that I have a feeling would not have been pointed out by the dealer. He did what needed to be done. Finished when he said he would finish. No waiting room or free coffee but I will gladly exchange that for the level of quality service I received. I would highly recommend. read more

NOT RECOMMENDED. He will use your car to pick up OTHER clients and then charge you for the gas. He is MOODY and will get ANGRY at you if you call him for an update. read more