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    Grafix Mobile Automotive

    5.0 (1 review)
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    3 years ago

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    Pep Boys

    Pep Boys

    (24 reviews)

    I am shaking as I type this…read more On 8/7/25, I--a disabled veteran--was humiliated, disrespected, and discriminated against by the employees at Pep Boys #1527. What should have been a simple service appointment turned into one of the most degrading experiences of my life. I arrived for my 9:00 a.m. service appointment and parked in the handicapped space directly in front of the store. I checked in with Richard, the service took about 30 minutes, and I paid with no issues. But when I got into my car, I froze. Sitting on my passenger seat was a handwritten note telling me not to park in handicapped parking because I'm "not handicapped." That moment is burned into my memory. My hands shook. My heart pounded. I was stunned that anyone--let alone a business entrusted with my vehicle--would violate my private space and judge my disability, something they know nothing about. I immediately went back inside and asked to speak with the manager. Richard claimed the manager "might be out delivering parts" and wasn't answering his phone. I sat in the waiting area for nearly half an hour, feeling exposed and humiliated as other employees stared at me from the service bays. When the manager, Wes, finally arrived, I expected concern and professionalism. Instead, I got condescension: "So you assume one of my employees did this?" and "How do you know it wasn't a customer?" His tone made it clear--he didn't believe me. Only after I pressed did he mention cameras. He also showed me a picture of his African American wife and spoke of his biracial children, making the entire interaction even more uncomfortable and dismissive. Hours later, Wes called from what appeared to be his personal cell phone to tell me I was right--the camera showed his employee AND the employee confessed. But instead of focusing on the harm done, Wes went on about Florida handicap parking laws and his unwarranted phone call to the DMV, completely missing the point: One of his employees invaded my personal property, left a cruel note, and judged me for my disability. I was offered an apology from the employee, but I could not bring myself to return to the place where I had been shamed and violated. Wes later texted that the employee would be suspended without pay, but the damage was already done. I left Pep Boys feeling smaller, angrier, and more humiliated than I have in years. This wasn't just bad service--this was discrimination, harassment, and a violation of my dignity. No customer, disabled or otherwise, should ever have to experience this.

    Has my tire replaced. Great customer service and pretty…read morespeedy Clean waiting area. Knowledgeable staff

    Grafix Mobile Automotive - autorepair - Updated September 2026

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