My husband and I had a great experience buying our new Cadillac CT5 from Bill DeLuca Cadillac. Everyone was very helpful, especially our sales rep Marc, and the company gave us a pretty fair deal on our trade-in and CT5 purchase. The sales manager also arranged loan financing for us at a very competitive rate. And we love our new car! Overall, I was very pleased. Marc was so eager to make sure we had a trouble-free buying experience, and we were treated very well. I encourage others to give this dealership a try. read more

We recently purchased a 2022 GMC Acadia from Bill DeLuca Cadillac. Our salesman, Marc Ganek was terrific. He was very informative, professional, and even came in on his vacation day to deliver our vehicle. He explained all the features on the vehicle, and helped us with every step of the purchase. We highly recommend this dealership, and especially Marc! read more

I arrived at 12:28 for my 12:30 appointment (which I rearranged my day at work for) and the salesperson greeted me at the door. We looked at the Jeep Grand Cherokee that I was interested in and he received a phone call about 5 minutes into our appointment that another customer with a much later appointment was already there to give him a copy of her license. He took me inside because there were other cars I was interested in looking at as well. He brought them up on his laptop and told me to wait outside so he could take care of the other customer. I waited 5 minutes, he came back and told me he was going to get the key. I waited almost 10 minutes and went back inside only to find out that he was still assisting the other customer. I was so frustrated that he just left me outside that I left. read more

Marc was an amazing salesperson! He treated me right the whole time and helped me get into a pre-owned vehicle in record time! Top notch salesman! read more

I was interested to buy a car from this dealer.. they offered me 2k for my car where i got 4 k from other dealers.. Their car was listed 40k in Sept and i offered 36k, but they did not sell it to me, I told them their car was over priced. Fast forward to 4 months later, they still can not sell their car and now it is down to 35k.. I won't be recommending them at all because they could have worked out better deal but they were not interested at all to do any business. John (sales manager), if you are reading this, you called my car, PS.. that was very rude and unprofessional. Every car means something to the owner.. read more

Funny how the most recent review is back in 2020. Seems that if the comment is not to the satisfaction of the staff, it is removed from Yelp. This is to alert other potential customer of good OR bad service. RUN people.. RUN. The sales manager, John Lynch, is a rude, arrogant, bully who does not honor a signed agreement... SIGNED AGREEMENT if it is not in his best interest or because he made a mistake. I went in alone, as a woman, as we never treated with such disrespect as I was on 1.30.23 by John Lynch. The sales person did not know anything about the car I was purchasing. He told me my ins company could take care of a divot in the window... NOT EVEN MY CAR YET! Please save yourself the stress. Go elsewhere! I have never been ganged up on and treated so horribly as I did at Bill Deluca Cadillac. read more

I had purchased a vehicle here before and had a great experience with John Lynch, the Manager, so I decided to go back. Again, the process was painless. John explained the pricing structure of my trade honestly and gave me a fair deal. Felt there was no need to go price shopping. This is how every car dealer should do business. read more

What a throwback to the sleazy old car dealerships. Every used car I looked at was well over blue book value and met with the response of we overpaid for that car. These big mega dealers do not overpay for cars, do not offer fair pricing and basically are scumbags when the "slick"sales manager lies to your face and hold your keys. You would think in 2020 they would grasp the power of social media and work with some integrity to get a couple of more stars from people like me to gain a few more sales from these posts not to lose them. As a legitimate buyer I was insulted and will never buy from this dealership. Bill D should be ashamed. . read more

I came in to change the battery on my key fob. They gave me a battery, installed it, and when i asked about payment they told me not to even worry about it. Awesome customer service. When it's time for me to look for a new Cadillac, this is where I'll start. read more

I have had the best experiences finding and doing business with everyone at Bill DeLuca Cadillac, Andover, Ma... For starters, I have known Allen,( a Sales Specialist there) for 10 years. Matt C.(also a Sales Specialist there) waited on me this past visit. Both Salesmen have worked at Bill DeLuca Cadallac a combination of over 20 years. Polished, Honest knowledgeable and to-the-point, not wasting one's time-- is how these impressive young men work. The chief Finance Director (Tim) has been there 16 years. He has the same work ethics and qualities like Allen and Matt C.'s. Paul, The Operations Manager of the Bill DeLuca Body Shop-- is a staple there that I swear you can trust explicitly. Please go yourself. You will find a great staff, product and better-than-anywhere prices. These Gems of employees at Bill DeLuca are never found elsewhere; Especially the whole kit-n-caboodle in one business. I will never go anywhere else since I found this Business and its team of highly qualified,friendly employees. Prime examples of what the USA is! Best in the world! Sincerely, Nancy Venovich read more

Waste of my Time! A few years ago I was looking for a new luxury car and was down to deciding between Cadillac and BMW. So I went to Woodworth Motors in Andover to check-out the Cadillac sedan. I liked what I saw and told the salesman that I was serious about the car and that I'd like to take it for an extended test drive, meaning that I wanted to do more than drive it around the corner a few times. I explained that I would pick-up my other half and together we would go for a ride in it because that's what we enjoy doing, taking long scenic rides, and we needed to mutually agree that we'd be happy with the car. I gave the salesman a copy of my license and my cell phone number, and drove off. Over an hour later I was shocked to receive a call on my cell phone by the OWNER of Woodworth Motors; he was literally yelling at me over the phone, demanding to know where his car was. Keeping my calm, I tried to explain to him that his car was safely in my custody and that I had asked for an extended test drive. What I heard next over the phone was a tirade that included a couple of choice four letter words. Completely offended, I reminded him that he was talking to a potential customer and that he needed to act with more civility if he expected to continue talking to me. I heard one more barrage and demand to return the car immediately "or else", and an abrupt hang-up. Completely disgusted, I knew there was no way I was going to give that person or his company my business and so I drove the car back to the dealership and handed it back in. Then, incredibly, some dumb salesman had the audacity to ask me, "well, how did you like it?" Fast forward, I ended-up buying a BMW and it was the best decision I made; the car is fantastic and the dealerhip treats me like a VIP. And, by the way, I also took the BMW out for a similar extended test drive and, upon returning, when the salesman asked me, "well, how did you like it?", I replied, "I like it fine. I'll take it." read more

If you are looking to buy a Cadillac and want great service look no further! I scheduled my CTS for service last week at this facility and was totally impressed with Scott S. the service manager. Prompt scheduling and cordial demeanor while listing my issues with great clarity. Even addressed, unbeknownst to me, a couple of recall issues free of charge! Vacuumed my interior as well. Car rides like new! Thanks for the great service! read more

Being a first time Cadillac owner for the past two years, and loving every minute of the experience, I feel compelled to finally sit down and write a long overdue review for Bill DeLuca's Woodworth Cadillac of Andover, Ma. Our experience with this dealership has been nothing other than outstanding. We traded in our SUV, and bought a 2013 Cadillac SRX, this transaction went beyond smoothly. Additionally, the few issues that have come up, they have stood completely behind them, and their product. The opportunities that they have had where they could have certainly charged me more, or up the price of service, they have not. They are very courteous and informative, they know their stuff. Today, I dropped my car off for a Monday appointment, the problem could have easily been a $700/$800 dollar service. Much to my surprise and happiness, they called me back a mere 2.5 hours later, telling me my beloved car was ready, and with the oil change I asked for. To my great surprise the bill was just under $80.00. Happy, is an understatement, not only did they service my car quickly and efficiently, it was washed and vacuumed to boot. The service man called, and explained why I was getting the error message I was, and how they fixed it. Have had nothing but positive communication since we first bought the vehicle about two years ago. Thank you Woodworth Cadillac. read more