I worked with them on repairs through my insurance company. It was a small repair which another shop said would've only taken them 2 days; however, it is over a week with them. Second, they said it was fine to drop off my car after hours. I did on Tuesday. On Friday I get a call saying they haven't touched my vehicle because they needed a signature from me to authorize the repairs. Um... In the meantime, I am renting a vehicle. So in addition to my deductible, I now am paying over 1K in car rental fees because they cannot effectively communicate or run a business. Not to mention the lady tried to gaslight me, saying she told me that when I called about drop off. SERIOUSLY? Why would I leave me car and pay a rental fee for a week (which you could have called any of the 4 days in between to tell me) if you told me that? 10 out of 10 do not recommend. Go to ANY other body shop for your repairs. I would like to say that the first few times I spoke with them, they had excellent phone etiquette and that was nice. If you value your time and money, this isn't the place. read more

Tried to give me my car without it being fully repaired with main concern of the airbag and safety. Did not inspect seatbelts after collision. State Farm is doing an internal investigation on the work they did as the information and experience I have received has not been up to state farms quality and they will drop them as a partner as they see fit. read more

Communication is key to just about everything. These folks failed in that. A repair that is meant to take a day and is dropped off just after opening but is not available for pickup until end of day the next day, well folks that is 2 days. Not a day as we were told. Then after being on hold for 30 minutes the person I spoke to said "oh we call that a zero day repair". All well and good that you have terms that you use in house. When communicating with the wider world use language that is clearer. The final straw was being talked over on the phone and you raising your voice to do so. Without that this could have been a 2or3 star, because communication goes both ways. When you raise your voice to me on the phone all that tells me is that you shouldn't be in the position you are in. read more

I made the first available appointment, which was three days out. I was on time and was welcomed by no one and walked to the reception desk. At this point I realized I had interrupted an important text and waited on her to complete the text. I then mentioned I had an appointment and was asked to have a seat and someone would be out to help me. Noting that the 97th street location has at least twice as many representatives as the facility on 92nd. However, 92nd Bill Knight would have gone back and gotten the rep and I wouldn't have had time to wait the five plus minutes on the rep (estimator). The estimator looked and my car and took the VIN number, etc. and said he would email me the estimate that afternoon. I called the next afternoon and was told that the estimator was talking with the technicians and would be emailing the estimate shortly. Now, two days later still no estimate and when I call the number (twice) and am transferred to the operator, I get her voicemail. I was in the office for over 15 minutes the day I came in and the only phone the receptionist answered was her cell phone. This is a very poorly managed facility. I am sure their body shop is probably very good but the poor customer service doesn't stand up to the good Bill Knight Reputation. read more

Larry Moore assisted us with our damaged vehicle. He always communicated, never stressed, and was beyond patient with me every step of the way. There's never a good time to have a vehicle accident but I wouldn't hesitate for a second to recommend anyone to Bill Knight Collision to work with Larry. Thank you for your genuine service, I am exceedingly grateful! read more

Picked up my car from Bill Knight Collison today and to my surprise the shoes I had left in my trunk and a pair of apple ear pods were no where to be found. My question is why they had any business digging in my trunk? when the damage was on the front end of my car. You would think with all the money this place makes they would be able to pay their employees enough for them to afford a pair of shoes, guess not. Hopefully in the future they hire people with integrity, even so I will never give this place another dime of my money. read more

I've had collision repair done at two shops in town and this one was by far the worst. Their estimator/ adviser made false assumptions about how the collision damage occurred which led to some of the damage not being repaired. I later read that this was probably coached to them by State Farm. Do not go by State Farms shop rankings. Later, when I was informed that my vehicle was ready I returned to the shop the next day only to find that the repairs were still not complete. After the additional wait, I was simply ready to get out of there so I failed to notice how dirty the interior of the car was made by the mechanics. The other shop I used did a full detail on the interior before letting me pick it up. Bill Knight even left some sand paper and other junk in my car as another slap in the face. Avoid this place what ever you do! read more

I've used Bill Knight Collision three times on three different vehicles in the past four years. Their staff has always been helpful, and I have always received my car on time. I get the impression that the 1 star review from 03/23/16 is coming from a competing auto collision shop, but I could be wrong. I'm getting ready to call them to work on another vehicle for me. read more

If I could rate lower than one star I would. My boyfriend left a pair of shoes in his trunk as well as Apple ear pods, and when we got the car back both were no where to be found. As far as I'm concerned these people are a bunch of theifs and will never be getting business from us ever again. I would rather have my car be fucked up than to go to them again. They had no business being in the trunk when the damage was on the front end of the car. Go to bill knight Ford if you want your belongings stolen from you without explanation... If not stear clear of these theifs! read more

A recent collision resulted in a referral to the BK Collision Repair-South by my insurance carrier. I had no previous experience with them. Their entire process was excellent. The front desk staff were friendly, prompt and helpful. My service advisor, Mr. Larry Moore, explained and answered questions about the entire repair process in detail. I was kept informed of the repair progress by daily texts. The job was completed on the day promised. My overall impression is that they select and train their staff well, treat customers professionally and perform their jobs competently. Highly recommended. read more

these guys are the best...their professionalism is unparalleled...take your car in, they figure out the BEST ESTIMATE for REALISTIC repairs, and then give you a lifetime warranty on the repair.... id use them again in a second read more

This is the friendliest customer service when you bring you vehicle in and then once they have the car it goes down hill very fast. The body work was superbly completed; however, the customer service from the receptionist to my advisor Mitchell Lee was horrendous! I got a late night call (after business hours) from my advisor stating that additional money would be needed due to their taking longer on the door. I stated that he needed to contact the insurance company, not me. I was told the car would be ready in 3 day, it took 4 days with the possibility of 5 if I had not contacted the manager, Kevin. Mitchell stated that it was ready with the exception of him doing quality assurance that was a slow process for him. Are you Kidding, this is the end of the repairs? I picked up my car with very rude attitude from the receptionist and my advisor was no where to be seen. Another young man handed me the keys and I was on my way. I asked him to explain the repairs. I got home and noticed that my roof antenna was missing (this was a door repair). I had to drive back to the shop only to be told asked if there was antenna in the beginning. I was so upset. Yes, they found the antenna and was handing it to me. I told them to put it back on. I thought maybe it was me but there was another couple picking up an unrepaired car and they said the customer service was terrible and they were tired of waiting. I am notifying my insurance that they need to be aware before stating this is their authorized repair shop. read more

Hail damage in Colorado resulted in a difficult repair for our Ford F150 Super Crew Cab truck. Larry Moore, from the Bill Knight Collision center, said to allow at least 10 days. They were finished in a week! The hood, roof, satellite antenna and passenger doors all had damage, with a leak from the antenna on the roof above the windshield. This repair has a lifetime guarantee. Looks great; just like new. The inside headliner had to be removed and looks a little stained. Larry Moore is professional and very considerate. He kept his word completely! read more