We are remodeling our bathroom and our contractor sent us to Bill Ray Tile to do our selections. We made three trips there and our salesman was very nice and helpful to us. He got us a sample and was very helpful. Since we already shopped around we knew their prices and service are good. They have a great showroom with lots to pick from. Victor is a excellent employee and we appreciated him. Victor made a extra effort when we told him we needed the tile quickly. He made the phone calls and made it work and it's being done now in the time frame we needed. read more

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Such an amazing selection of tile and flooring. Found exactly what I wanted with the help of Victor who is very experienced and pointed us in the right direction. So thank you Victor and Bill Ray Tile. read more

Rusty and everyone else at Bill Ray are great! The patience that they had while I asked questions and picked everything out was really appreciated! I won't need to shop anywhere else for tile needs. Thank you to this staff! Also, my tile is BEAUTIFUL! read more

We were on the search for new flooring. Some of our friends recommended Bill Ray Tile. So head on over, we did. What we found was a well organized warehouse of choices. Wifey was feeling a bit overwhelmed with all the choices, and there were dozens of floor tiles to choose from. Finally with the help of some awesome friends, we narrowed our choices to 4 styles. We asked for a sample of each tile to bring home in order to help us decide what we preferred. Costs $10 for each sample you bring home. As long as you return them within 2 weeks, you will get your money back. The employee who helped us did a good job. He greeted us right away. He answered all our questions. Professional and helpful. Although we ended up not purchasing the floor tiles from Bill Ray, I still suggest dropping by. Their prices are reasonable when compared to the competition in town. They have a vast selection of tiles to choose from. We did not find what fits for our home, but there is a good chance you will. read more

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Bill Ray earned our business simply by having the best selection of wood-look tile, and the perfect one for our home, and at a very competitive price. We were recommended by our good friend (and favorite tile contractor), Mike Marroquin. He has done business with them for 17 years, and says that not only are the people at Bill Ray honest, knowledgeable, and attentive, but also order only the best quality of tile. I could not disagree. For all my future tile needs, I will shop with Bill Ray first. The cherry on top is that they're local. I love supporting local merchants/small business, especially on the Eastside of Bakersfield. My only concern with the store is it's lack of technology. I understand the modest, throwback style of business that they run, but a computer to track business wouldn't hurt read more

They had great customer service and we loved that they had most products in stock. We had a great experience here.

Tile, Tile, Tile Bathroom, Kitchen, Pool, floor etc Lots of different designs, colors. Nice, helpful service. They had a lot more 4x4 tiles with designs a few years ago as opposed to now. Sales rep said they did not sell so cut back on that. Great tile showroom! read more

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love their selection! The guy Edmundo doing our tile recommended this place and glad he did. read more

Bill Ray Tile - Kitchen backsplash - Building Supplies Near Me - Bakersfield, California

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I have to drive 80 miles to go here, but so worth it. The best people and product.

On the plus side, they have a huge selection. And plenty of sales folks to help you. And offer assurances that their actual policies do not always back up. Watch that die. Print!! However, beware their return policy. Anyone who has ever employed a remodeled knows that these folks take time, especially when unforeseen house remodel problems crop up... and Bill Rays has a 7 day return limit! RIDICULOUS when your contractor needs two to four weeks to demolish and recreate your bathroom! They SAY that returning unused boxes of tile after a week is usually no problem but they do not mention that slight variations in tile batches could render your return out of date. Which ours was due to a tiny, invisible to the eye shade of difference in their new lot...by the same name!!! Cost us nearly $200 in unreturnable shower tile. read more

These guys have been so great to us! They never even flinched when I told them I was looking for Spanish tile for my wedding day centerpieces. When I told them I needed 20 different styles and one in a large size with 6 smaller ones they got a box and started helping my mom and I. I mean it's not like this was going to be a huge sale for them, but they still acted like it mattered nonetheless. We later went back and bought beautiful large plank tile that looks like wood. They informed us which grout color would be best with it. And, they guy explained he had similar in his house and loved the look and durability. I cannot tell you how much this tile is complimented on in our house. I love the look and it's so easy to clean. This place is the real deal. Good service, wonderful advice, huge tile selection! read more

I have to agree with Nikki C - even though some time has passed since her review, we did not get the best service either upon entering or leaving. That is until about 40 minutes in and browsing on our own that Victor came over and offered us assistance. Really nice guy. He even organized the business cards I helped myself to from the wall for tile installers the way he thought would best suit us. We did not even know there was a huge outside tile viewing area until he took us out there! These stores have to know that if customers are not so much the contractor types, it may be the first time into the store for many... and first impressions do count. I want to spend my money where customer service is top notch start to finish and not just in the middle. Is was Friday afternoon and we were about the only people in there! That said, the selection here was pretty good and we may not have to go anywhere else for our tile needs. (My faves were the Spanish tiles and sooo many beautiful back splashes) The store was quite large and very clean. I wish I could comment on pricing but did not get that far yet - I do hope it is on par at least with other places before we embark tomorrow on our first tile project. UPDATE - went back the next day (Sat) and what a difference! We were greeted and helped immediately and throughout. We chose our tile, this time were offered samples to take home (small deposit required) and we are on our way with our projects. I would recommend to all to go on a weekend when more people are working. Up a star from 3 to 4. read more

Great prices and excellent customer service. Diana helped me with every step of the selection process from tile to grout. Their selection is also very large. Highly recommend and ask for Diana! read more

Great experience every time good selection, advice, service, and prices we have used them for our kitchen and 2 bathrooms so far. Dylan is always a big help, giving me tips along the way. We plan on tiling the pool this spring and will only go to Bill Ray read more

This place is awesome. So, I was THAT GUY. The one that showed up Friday night 10 minutes before closing Time. We were pretty spent from looking all day at tile. I felt bad coming in that late, but we were cross town and wanted to finish out the day. Rusty, one of the folks that worked there was so kind and helpful. He stayed after most folks went home and found us EXACTLY what we were looking for. As a result we bought about $1700 worth of tile. Rusty was incredible and we appreciated the "hometown" atmosphere and service. I highly recommend them for service, price, and selection. Nice job!! read more

Bought tile from there for our new homes in Arizona. Good selection and great prices. Would highly recommend.

I came by this place recommended by a uncle of mine due of their variety of tiles. When I walked in, it didn't disappoint me! I knew that was the place I was going to get the tile and color I wanted. As I was walking around, Ricardo was the staff member who helped me! Oh em geee... he made me feel very comfortable! He helped me through the process and even helped me decide- he was kind enough to give logical opinions. Explained me through all the confusing math, ( ps. Make sure of your measurements- that's a most, don't buy unless you know how much you will need- so you wont buy more than it is supposed to. They have a 15% restocking fee. You can buy enough and if you need more, go get the amount needed- you can definitely avoid that restocking fee if you are smart enough) and overall he was more than welcoming and helpful, I haven't encountered anyone so helpful like him these days neither have I found a person so passionate on helping and easy to answer questions around town, which let me tell you; I been everywhere possible in Bakersfield! At Bill Ray, I had a smooth transaction and an overall awesome customer service and product quality! You won't get disappointed for sure. Their pricing is very good! I don't think you will find a better pricing than them, I can assure you that! I recommend it and if you find Ricardo around, give him a Hi- five, he deserves it! Thank you Bill Ray! read more

Very poor business practices. I purchased a bunch of tile to redo my flooring. The sales associate told me if I have left over tiles I can return them for a refund. When I go to return 10 unopened boxes, they tell me I can't return them. That's horrible. UPDATE: They messages me and wanted to take care of it. They accepted our tiles back with a refund. I'm glad they honored their salesperson's word. Thank you. read more

My 65 year old mother was recently in jured at this location. Leading to loss of nerve in toe. An no one called to follow up on a injury report nothing! She had to reach out an I find that ridiculous. Now that they finally are following up an insurance person was very rude who they go thru to my mom like the accident was her fault not happy with how they approched this accident. Forklift we're involved an they treat this like isn't a serious matter my 9 year old was right next to her an that could of been her having boxes if tile falling on her foot.an we still purchased tile from them even tho all happened not happy at all with how the company an there insurance has treated my mom in this she has been out of work for two months due to this! An they are treating her like it's her fault smh! read more

Bill Rays tile really made my experience great!!! The customer service was exceptional and not to mention their patients was 1st to none!

The people at BillRay Tile are the absolute sweetest people on earth! My experience there just now was amazing! The workers there genuinely had knowledge about the different tiles they were selling! Thank you for the wonderful experience! Shoutout to Beaver by the way! :) - Fatima's daughter :D read more

We started looking for tile a couple of months ago at the big box stores in Bakersfield and never did talk with a knowledgeable salesperson. Next we went into the various tile stores in the Southwest and Northwest and found them to be quite overpriced. Finally we went to the east side of town and found Bill Ray Tile, whoohoo! Our salesman Rusty has been there forever and his extensive product knowledge was obvious. He made recommendations on various tiles, suggested some different color combinations, all in all it was like dealing with an interior decorator for FREE. The tiles are all installed now, looking great, we're inviting the neighbors over to show off our Bill Ray tiles. Maybe they'll go down there and purchase something, don't forget to ask for Rusty! Karen and Jim Wood @ Four Seasons Bakersfield. read more

Came in here to look for bathroom tiles as we are planning to redo our shower. The staff here were rude and wouldn't help us. We left.

Incredibly helpful staff had no problem answering questions and gave great tips for tiling. There was also a great selection on tile for all parts of your home. read more

I did not end up buying my tile from Bill Ray but they were very helpful and have a large selection. I would return if I have another project. read more

I wanted to praise Bill Ray Tile's representative Juan. I'm sorry I did not get his last name. My husband and I came to the store 3 times. We wanted to get our small shower stall tiled and we did not know what we wanted. Juan was so patient with me while I walked around the store with my piece of our floor tile I wanted to coordinate with the new shower stall tile. Juan found just the right tile to match my existing floor tiles and after writing up the amounts of tile we would need twice as I was so indecisive , we bought our tile and went back to tehachapi. We contacted the tile man Juan recommended here in tehachapi and we are so happy. We have done business with Bill Ray tile in the past and will continue to do business there. You don't find help in the big box stores that would ever compare with the help Juan gave us. read more

Biggest group of flakes that I have ever dealt with. Buyer beware. I purchased slate stone and their product was soooooo terrible. They would not do anything to even attempt to work with me the customer. They are a very corrupt and shady business. Buyer beware. I am now stuck with a tile that is nothing like the product that they have listed on their sample board. Do yourself a favor and don't do business with these people. read more