I have a mustang that needed quite a bit of work, and Eddie went above and beyond. He kept in touch, gave me updates and it was by far the best experience I have had at a dealership. 10/10 recommend. read more

have a 2015 Ford edge titanium,not to mention bought several vehicles from them and referred friends and family through 30 years. Therefore, after finding out that this model car is under a lawsuit,along other models "ROE vs Ford" I went up there in lawton, ok to report the problem with the engine that has the water pump inside the engine. Spoke with Jeff Shaw to explain how I have to jump start car often cause of glitches and having to fill coolant reservoir every day. Jeff Shaw's response was to me was that "Nothing I can do for you". I explained to him about the situation I'm having with coolant leaking out of engine,which clearly states that that engine was poorly designed and FORD KNOWINGLY NEW THAT ENGINEshould have never been installed that was stated by the lawsuit " ROE VS FORD. SO,MY OPINION ABOUT BILLINGSLEY FORD IN LAWTON, OK ,NO HOSPITALITY, NO CUSTOMER SERVICE. TREATED ME LIKE AN OUTSIDER. I WOULD NOT RECOMMEND BUYING A VEHICLE FROM BILLINGSLEY FORD IN LAWTON, OK. Review Billingsley ford of lawton, inc image 363659 Review Billingsley ford of lawton, inc image 363660 Review Billingsley ford of lawton, inc image 363661 Review Billingsley ford of lawton, inc image 363662 Review Billingsley ford of lawton, inc image 363663 Review Billingsley ford of lawton, inc image 363664 Review Billingsley ford of lawton, inc image 363665 read more

I've had nothing but bad experiences with this dealership's service department. Most recently, we brought our truck in due to a strange noise--it took them four hours just to tell us it was "nothing." Then, on another visit for an oil change and to check if an alignment was needed, things went from bad to worse. After the service, we were handed paperwork and a bill for $285, only to find out the work wasn't even done on our truck--it was someone else's vehicle entirely. When I asked whether our truck actually needed an alignment, they admitted they hadn't even checked it yet. This kind of carelessness is completely unprofessional and unacceptable. We trusted them with our vehicle and they couldn't even keep track of whose car they were working on. Needless to say, we won't be coming back. read more

What a fantastic dealership! From Josh finding me the perfect Mustang (A race red, 5.0, 60th Anniversary Edition 2025, to Ricky for working out the details and getting me the long-term protections that I needed, to the parts and service department, where I ordered my custom floor mats, every single person was knowledgeable, polite and so helpful! I will gladly drive a half hour for my service from now on! Everything was absolutely perfect!!! I had a Mustang that I had bought from another dealer and came to Josh months ago for help with features I didn't understand, and my previous salesperson could not explain. Even though he did not sell me that car, he graciously answered all my questions and walked me through it. I told him that the next car I bought, I would be buying from him. This was service above and beyond and definitely "The Billingsley Way" read more

Been here 3 times. Always slow and never want to help. I drive to Duncan or Gainesville to avoid dealing with this service or parts department. read more

Absolutely do not recommend for Jack squat!! They're ripping people off!! Not only that but they must think I'm stupid and don't know wtf I'm doing or looking at or anything because I'm a woman. Horrible! Do not do it!!!!! Go somewhere else!!!!! They over charge for labor, and part!! Ain't no reason I need more than one mufuker working and looking at my car dude. You all got me beyond fckd up!!!!! RIP OFFERS!!!!!! I'm not mf stupid. read more

Sales manager is rude....walked out. Idiots lost our business we had a full complete cash offer.

Everyone is very nice and helpful . They found us the car we wanted. I recommend them. We have bought our last 4 cars there.

Worked on my car AFTER the warranty expired and didn't charge me anything! They claimed it was just because they wanted to retain my business! That's outstanding customer service! read more

I all have all my Vehicles down there , from oil change to body work. Yes in some cases it might be high but it ford products and the job is always has a warranty. The staff is very knowledgeable on parts and on your vehicles. And very friendly staff. read more

I phoned Billingsley Service Dept this morning at 7 am. The call was answered with a pleasant voice that was prepared to help.. I explained my situation I was having with my Ford F-150 to Eddie, the service man. I chose to have the valet come pick up and deliver back when the truck. My issues were taken care of and my truck is on her way home. I have always been very happy with their service deptartment. "And, that's the Billingsley way". read more

Sales associate (Willie Mendoza) quoted me a total price on a new incoming Bronco he advertised on a FB group. He sent me a signed quote indicating the price, then took a $500 deposit from me to secure it. A short time later he stated the gm (Jeff Shaw) and dealership owner decided to ask $5000 over msrp for the unit because it was a hardtop and to notify me they are backing out of the agreement. Mr. Shaw avoided all my calls and did not return messages to discuss the agreement. Childish and unethical....took my business elsewhere. read more

Clayton Darnell and Joe Joiner made the Dealership experience enjoyable! I told them what I wanted they had an F-150 that had everything I wanted.This was my first Ford purchase and these 2 guys killed it! read more

Very responsive, but seemingly unaware of a problem when clearly explained. To get a front passenger-side turn signal light replaced costs approximately $150 -- as I was told by the "service worker." I drive a 2015 mustang. Previously, my driver-side turn signal light went out and I happened to get it replaced for around $30. I'm not sure I will ever go to a dealership again, or buy another Ford vehicle. read more

We have purchased 6 vehicles from Billingsley Ford over many years. They have always worked with us and treated us with the upmost respect. Additionally, we have used the body shop for several accidents for my husband, daughter, and myself over the last 20 years. We have used the body shop for a Dodge Ram and a Chevy Silverado and been just as happy with the service to those vehicles as our Fords. We have shopped around but always end up coming back to them because of the superior service. read more

Immediately upon finding a new listing I sent an email to the dealership and also called. The vehicle was sold to someone else and I was enter called ever. read more

We purchased a car and extended warranty ($3420.00). Took it in yesterday for a check engine light assessment and coolant flush. Dropped the car off at 10 am, picked it up at 4 pm. Nothing was done, this morning at 0400 same engine light came on, and the coolant was never filled. On top of everything, we were charged 220 for parts, labor, and shop supplies. read more

Billingsley Ford - Car Dealers Near Me - Lawton, Oklahoma

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I came in for a replacement key and the service was atrocious. The first visit I was sold the wrong item and was not offered a refund. On the second visit, the key was not programmed correctly. Upon return for a third visit the service offered no apology and was going to charge me for another key. I was to pay money for their mistake. This dealership is a joke and is not worth the time or frustration for anything. read more

Extremely disappointed with the experience my family and I had with Willie. Very rude and unprofessional in his conduct and didn't seem to want to sell anything. Continued to speak negatively about any other dealerships I have been to. Being the consumer I have every right to shop around and not be disrespected because I wont except him for his word and the constant accusations of the other dealers lying about everything. I will never shop there again and will be taking my business to Texas. At least the sale personal there understand how to treat buyer and willing to go the extra mile to see the smile. I liked the truck but didn't love the experience which is one of the main parts you remember when buying a new vehicle. The experience as a whole was lackluster and a waste of time. If you don't love your job then don't work commission. read more

Billingsley Ford - Car Dealers Near Me - Lawton, Oklahoma

They were great! No BS, Austin and Steve took care of me and my family like we were a part of theirs. The whole staff, I'm sorry I didn't catch all of their names, treated us like family! It was a 200 mile trip, but I'll gladly make it again! I found the truck I needed online, inquired about it, made an appointment and was in and out on my way home within an hour. I'm not easily impressed but these folks impressed me. read more

Make sure you call and ask how many mechanics work on site before scheduling anything. I took my car in for a diagnostic they didn't have the part on stock so it had to be ordered. The next day I get a call that the mechanic will be out for the rest of the week. So because this one person being out my part won't be installed until the following week. If you have all the time in the world to wait on anything to be done to your car bring it in. If not go somewhere else. read more

Nope would not recommend Billingsley ever again. Been a customer since 2005. Bought a couple of vehicles and use their maintenance for service. Went and looked at a vehicle a few months. Willie was the salesman. Kept trying to sale me something I didn't want. Finally told him "Look not the first time I bought a vehicle". His reply "Not the first time we sold one". I even left a review on the website in Google, not there. So dishonest and shady. Recently went back and tried to get a new Ford F-150 Hybrid. Did not agree with what they wanted which was fine. So went elsewhere. Again when you get a rude salesman who clearly needed to be cussed out based upon how a treated a customer will never be recommended for business. He needs to be retrained. Recommend to go elsewhere even if it's a little bit of a drive. Totally disappointed! read more

Purchased a pre-owned Lincoln last week and cannot say enough about the personal service provided by the staff at Billingsley. Our salesman, Willie Mendoza was a consummate professional and made the entire process seamless and efficient. We had our own financing so I can't speak to Billingsley's finance department but if Willie's professionalism is any indication, I'm sure all departments at Billingsley reflect his excellent service. As a former sales professional myself I couldn't be more pleased with our entire experience. Thank you Billingsley Ford and Mr. Mendoza; you earned my family's business for the forseeable future. read more

This was by far the fastest vehicle purchase in my history of dozens of purchases. We showed up just before noon and by 1330 we were signed and driving. Special thanks to Carlos Aguayo for the expedient service for our brand new 2016 Explorer purchase. read more

Billingsley Ford - This is the fastest purchase ever. Just under 1.5 hours. - Car Dealers Near Me - Lawton, Oklahoma

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12 April 2018 time 18:26 Went into the dealership interested in test driving a 2018 mustang before I consider about purchasing it. The gentlemen that help me told me that I wasn't able to test drive the mustang because other customers were driving to fast. He told me that if I was serious about purchasing we could work numbers first then I could drive the mustang. I was a car salesmen and that's not how to do business. I wouldn't recommend this place at all. read more

Recently went to have my vehicle looked at and was promptly greeted by a man named Joel. He was super friendly and very listening to what I thought was wrong and checked out my truck. He gave me what I needed to know and was as honest and friendly as they come. Would highly recommend the service department to anyone. read more

I've bought 6 new vehicles in my adult life, and this vehicle buying experience is definitely at the top of the list. Greg Childress, my salesman, was great. He was not the stereotypical "car salesman". He was nice, polite, patient (not pushy) and most importantly he was honest. He had the truck I inquired about over the phone, ready for me to drive when I pulled up to the dealership. You could definitely tell he was a professional and knew how to read his customer (Me). The sales manager, Jim Duffy, was great and really assisted me with my trade in. I could tell out the dozens of dealerships I've been in, that the people at Billingsley care about the customers and their experience there, as much as selling vehicles. And, not all dealerships are like that. I would recommend any of my Soldiers go by Billingsley first, even if they're not buying a Ford, just so they can see what the vehicle buying experience should be like. I give them 6 stars! read more

Billingsley Ford - 2017 F150 XL 4x4 w/ STX package. - Car Dealers Near Me - Lawton, Oklahoma

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This is a fraudulent place to get maintenance work done. They over charge and try to get as much money out of you as possible. Do not recommend going here unless you've got a warranty. read more

I purchased a new Ford F 350 duly in September 2017 and purchased both the extended service & maintenance plans. The right rear tire pressure gage sensor is not working. I took it in to have it repair six times over two weeks and was charged $186.00 copay, one week later it stop working again. I was told that I would have to pay again to have it repaired. The after market service is very, very poor. I would not recommend Billingsley to anyone. They have lost me as a customer. I purchased three vehicles over the last 14 years from them..... read more

Never had a problem with Billingsley, I've only had my truck in a couple of times in over 200,000 miles and have never been steered wrong by them. They performed a must-have service on my truck and got it to me on time and below cost. No one else in the area even bothers to perform the service. read more

I bought a pre owned truck and the dealer said it's great, the maintenance team just went over everything and made sure everything was good and i had talked to him about what i wanted to do to the truck like modifications and etc. so he tells me yeah bring it here and we'll have the guys do it for cheaper than anywhere else. I also asked him what if something goes wrong with the truck he says just bring it in and we'll fix it. So I'm reassured that this is a good buy, two weeks later my brakes fail and i get into a wreck and i bring it in and the man i bought it from tells me I'm going to have to pay and is just rude about anything i ask. And he didn't want to put me in a loner car for the mean time even though he had said he would if anything happens. These guys just want there commission and don't care about you after that i will never ever buy anything from this place and i hope you will never go through the troubles i went through. Also he said he never told me anything about bringing the truck here for mods or anything he just told me what i wanted to hear so i can but the truck The man i bought it from was named David read more

I wanted to drive a new 2017 F-350 4x4 DIesel (I drive a 2015 F-350 Diesel) The only one on the lot and it was a black dually. Not want I want at all. ONLY ONE on the LOT. Hello?? It's January 2017....don't you think having a few 2017s on the lot might be helpful?? So I asked to drive an Escape....but, you know, they don't have any that are AWD on the lot. Am I being punked? So three days later....went to OKC and drove what I wanted. And bought what I wanted. Because, you know, there are other dealerships. Very disappointed in the lack of inventory at Billingsley. read more

Went in today to try and get some body work done on my vehicle customer service was poor. When i explained my expectations for work that was to be done they refused service. Glad they said no before i spent my hard earned money. That is why i always buy out of town. read more

I took my car into this dealership to have work completed that I paid for out of pocket. Shortly after I got it back my airbag light came on and when I called them they told me that the connector may not have been connected back properly after the service they just completed. I asked her what I needed to do and she told me to bring it in and they would look at it but there would be a charge for it. I asked her if there would be a charge if they were negligent and she told me yes, either way I would be charged. I do not feel like I should have to pay for their error. read more

I honestly don't know what is wrong with theses dealership maintenance people but they are horrible and will get you killed. We dropped our vehicle off before Xmas and explained everything that we needed to be checked off course we knew it wasn't by the conversation that were takin place over the phone one they started the next business day up. How is it theses maintenance people don't understand nothing you ask of them to do. If my husband had not asked for a simple oil change we would have never found out what we found out cause they didn't check it when that's was one of the problems we asked the Ford dealership to check. This Ford dealership was going to kill my son cause that's his vehicle. It's so sad to say my family had never experience such horrible maintenance service from any dealership until we came to lawton and this dealership #2 and we have been to a few states and country and absolutely nothing like these too. Ford and Nissan really need to retrain their service department cause they are going to get somebody or they children killed‍ read more

Just had some work done on my Ford Edge here. They had to keep the car over night, which was expected. The actual repair was fast, and the employees who helped me with the actual repair were great. I'm giving two stars because of two employee interactions. The first was with the courtesy shuttle driver. He was nice, but I needed to get to work. Instead of taking me to work first, he took the other customer home first. This customer was in no hurry and lived in the opposite direction of where I needed to go. I had told the driver I needed to go to work. It would have been nice if the driver had checked whose drop off was more pressing. However, I wasn't really upset. I'm only writing this situation because I'm already on here and maybe someone from the business will read it and suggest a new procedure. The second interaction actually makes me mad. I arrived to pay for the finished repairs and went to the cashier. Keep in mind this is my first time using this business. The red headed woman was neither courteous nor overly helpful. When I asked to pay, she said I had to go get the ticket from the next counter over. No problem, I went and got it. I came back to her counter and paid. She then stated she didn't have the key and went back to the service counter. From there, she waved for me to come over with an annoyed, exasperated look on her face. She told the young man that she didn't have the key. They both went back to her counter, and he found it. So, I went back to her counter too, where I could have easily stayed had she not waved me over. She handed me the key without another word. I asked where the car was parked, and she said without looking up, "it's on the key," referring to the ticket on my key. I began to walk away, resigned to finding the car myself, when she told me to come back. She looked at the key and said it was in the front row. I went outside and found the car myself. I know these don't seem like major offenses, but a customer shouldn't be treated like an inconvenience. Nor should a customer be required to do leg work when she could have just as easily asked for the paperwork herself. It doesn't matter if a worker is minutes away from going home. The last customers of the day should be treated the same as the first customers of the day -- with respect and courtesy. What I got from this woman was indifference and irritability. (A further note: there was no line up of customers behind me. Additionally, I was my normal charming self. I was in a good mood as I was getting my car back with the A/C fixed, even though I was about to drop a months rent on a car issue.) read more

I recently bought a used (2011) F350 from these guys & drove immediately out of state. Hadn't really planned on the purchase but they were very willing to work with me on the price and found a good deal on the financing. They even arranged to load my Harley in the bed. The vehicle was very close ( like 500 miles) to the end of the bumper to bumper warranty and although I did have a component failure on the way down to TX ( and was "out of warranty"), they picked up the cost for the Ford dealer in Houston to fix the problem. That showed me their Customer Service was important to them given I was 500 miles away and would likely not return. I can't say how their service might be in the future (if needed) but if I have need of another vehicle, I'd certainly consider buying from them again. read more

I bought my truck from Billingsley Lawton. I had a ongoing issue that was a known issue that had been under recall. I talked to service wanting to bring it in and I was told each time that I had to have a appointment. I'm single and work out of town and explained how difficult it was to get it there not to mention to leave it. Told I HAD to have a appointment. Unfortunately I was laid off from work for a week and figured this was my chance to get it in and problem of transmission randomly downshifting corrected. I lined up a ride and was prepared to drop it off on Monday. I was told again I had to have a appointment and they set it for 0830 Thursday. I dropped it off Thursday at 0810. 3 days later they hadn't touched it. I had to pick it up as it's my only mode of transportation. This F-150 was first Ford I have owned. At this point I don't know if it was a mistake buying a Ford or if it was a mistake buying a Ford from Billingsley Ford. read more

5 stars all the way! I was a first time car buyer, and I told Chad I was looking for a used Mustang. I work 12 hour days so he came to see me at work with the Mustang!!! It was right in price range and everything. So he took it back to the dealership got me qualified. One of my biggest things was I didn't have a co signer. So it took a few tries but we finally got me qualified. He was very patient and went out of the way for me multiple times. It was honestly the best car experience I had! They have the best Staff and Salesmen in Lawton! I would defiantly recommend them to anyone. I know in 12 months I will be buying another car from them! When you go ask for Chad! That's who helped me, he was very upfront about everything and I didn't feel like I was being pushed into something I didn't want. read more

I have (had) been a loyal Ford customer for as long as I could drive but that ended last year. The 2015 Explorer we purchased from Billingsley Ford had it's share of problems and our visits to the service department were far too often. All started with the moon roof shade making noises when the shade was retracted or extended. After a futile attempt to fix it with lubricant the body shop replaced it. The shop manager said that all Ford moon roofs develop problems over time and the ones on the F150 were notoriously bad. Guess he wasn't looking for any repeat customers or maybe just being brutally honest. Shortly afterwards a water leak developed from the grab handle on the passenger side. Interesting. Took it back, problem solved. Then a tapping sound developed inside/under the driver's seat. Won't go into detail but after six or seven trips to the body shop, they replaced the bottom part of the seat completely. All along the shop made it seem as though we were being too picky and they made us feel as though we were just a pain in their rears. When they made the repair and reinstalled the leather covers on the seat the cover was misaligned and looked bad. Then the first time my wife turned the seat warmer on, nothing. This is the same Explorer (recall) that when accelerated hard smelled as though the exhaust pipe was inside the car. The entire process was so disappointing we ended up trading the car shortly thereafter. I had bought six or seven new cars from Billingsley over the years and had once considered them a great business. This experience convinced me to never purchase from Billingsley Ford again and I may never buy another Ford. They (Ford and Billingsley) had a committed customer to their product and store and screwed it up by building a poor quality product and not taking care of their customers' needs. So long. read more