I wish, I could give this business a negative star, she is the absolute worst sales representative and the hair is below quality. She doe not respond to emails or post.. I am currently owned a simple $109 refund since July and she is constantly posting more sales but does not take the time to respond to emails or text. The sales representatives in the store are not helpful either. Placed in order in July 2019 for a wig and when it arrived it was not as described. Sent the wig back to the company and have not received refund. I placed an order online during the 4th of July sale on July 4th, and received email confirmation of the order on July 5 with order number #3238. I ordered a 18 inch lace front wig. I received confirmation of the order being shipped on July 26, 2019. The item was not delivered until August 18. 2019, and it was not the item that was ordered. The order I received was a thin 12-14 inch wig, the quality of hair was damaged. I emailed the company on August 19,2019 with pictures and videos with measurements of the wig to demonstrate the quality. I never received a response back from the company. I went to the store location due to not receiving a response to return the wig and the owner was present. The customer service representative provided me with a return label that was sent to my email. The email stated that they were sent "a bad batch" from her vendor in China and she needed me to send the wig back via mail UPS so that she can have a paper trail and send it back to her vendor so she can get a refund. She explained that once she received the returned wig, she would start processing the refund for the order the following week. The wig was returned and I received an email from the company on Oct 28,2019 suggesting that I file a charge back with my credit card company. I attempted to file a claim with my credit card company and was notified that it was denied due to the time that has elapsed. I went back to the store on November 15, and was given a business card to send my order number and message to regarding the refund. The sale associate explained that the owner was in Los Angeles and when returned the following week, she would issue the refunds. I did not get a response and reached out again to the number via text on Dec 1 and Dec 3, 2019. I did not received a response with number that was provided and went back to the store location on Dec 15. I was advised by the same that the order was still waiting to process the refunds to ensure that she does not refund the same person twice. She did not have a direct number for the owner and suggested that I try to message the same number again. I have not received any communication or a refund from the company. On the social media account, the owner requests that you refrain from complaining or asking questions about orders and encourages you to use the email address but I have not been getting a response. I was advised tha the I reached out the via email to the company on Dec 2, 2019 and did not receive a response. read more