Tried to explain my situation on the phone. The guy was talking way too fast and was rude and…read morewasn't even trying to see how he could help me. Perfect example of how bad customer service could turn away a potential client. I wanted to support this place too because I live near Queen street and it's the closest auto body shop near me. Bummer!

This place is top-notch! Steve has worked on several of my cars, and the results are always…read moreperfect. I am so grateful they have been in business for over 40+ years. I wouldn't consider bringing my car anywhere else.

Stay away, don't waste your time. They may as well just close up shop as they provide practically…read moreno services to customers anymore. If you stop in for a collision estimate the owenr tells you he dosn't like dojng estimatees and is never at his desk. He also say's he may or may not get to it.

http://youtu.be/mIIISZwjDg8 If you check this out you will see them drop a car into my truck. They…read morefixed it or atleast they say they did. I believe it was Hellen Keller who repaired it. Got F*#KED and never got kissed.

I would highly recommend PN Auto for any work on your car. This is the second time I have used…read morethem to repair a vehicle and they have always taken care of me from setting up rentals, giving me updates on insurance claims (even before my adjuster had reached out), when parts were ordered, when parts came in, and when work was being done. The communication that Jack gave was above and beyond any service I've received elsewhere. I picked up my car fully cleaned inside and out with my fluids topped off. I really hope I don't ever need that much service in the future, but if I do this is where I would come! Thank you

Really recommend this place. I was sent there by my insurance company and did not know what to…read moreexpect. Really professional, did a FABULOUS job repairing my car, and did everything they said they would in the time they said. They help you with a rental - pick up and drop off. My car was ready very late on a Thursday and I could not get there before they closed. The Friday was a holiday and they were closed but they had someone meet me there first thing on the Friday morning. That is service. Highly recommend them. Well done!

I would give them 6 stars. My car looks beautiful. They did the job in a couple days. Took it in…read morequickly where other places would make me wait months. Professional and friendly. Car was detailed. Hasn't look this good since I bought it new.

From the owner: Although we deal with all insurance companies, You are our customer and we will go out of our way…read moreto make sure your repairs are done in a professional and timely manner.

When I got in an accident last month, I had no idea what I was going to do. Luckily, the accident…read morewasn't my fault, but that meant I still needed to deal with insurance companies. Jay and his son, Jay, guided me through the whole process, which I greatly appreciated! It was clear from the beginning that he has been doing this for awhile (39 years) and knew what he was talking about. He knew exactly what my rights were, and how I should manage the insurance company. I cannot imagine how someone could have been of more help. I strongly recommend working with Jay if this is your first accident (or even if it's not). He is a great guy, tells it as it is, and is very friendly. If the unfortunate day comes where I am in another accident, I won't waste a second looking for another shop, and go straight to Jay's!

My experience here was horrible. I walked in for just an oil change but then I foolishly believed a…read morerepair diagnostic they gave me. Attached is what I paid. Shortly after, my car starting releasing an alarming burnt odor from where the repair was done. I returned and they claim to have fixed it but instead just left the vehicle worse. Since my visit my vehicle has and continues to give me all sorts of trouble. I even had to replace the valve cover again. Stay away from this place.

My husband and I had our Lexus done a couple of months ago, except it wasn't completed...still need…read morethe light installed after paying our $500 deductible and our insurance paid totaling over $3,000...every week we are told it's going to get done up until this morning when we were told now Monday and we've had it...I'm reaching out to an attorney this morning for legal action as well as to my auto insurance company. Extremely disappointed! Things happen, but too much time has passed with broken promises!

This place is a ripoff. I had my trunk "fixed" after being rear ended and my trunk has not been…read moreable to close since. I have been getting the run around from Mike since August after he promised to repair it at no cost. He eventually stopped returning my calls. I bought a new latch thinking that was the problem but the problem is that the trunk is not aligned properly. I took it to 2 other auto body shops to have it looked at and both places told me that Dean and Mike did a terrible job and did not replace any of my parts, instead they just did a quick fix. This place does not do thorough work and will take advantage if you don't know much about cars. Would not recommend

I can't say enough good things about my experience at Jakes.....Mario is very knowledgeable in his…read morefield...He's very professional and personable I was very pleased with the quality of work that went into my SUV...Excellent results.... I would highly recommend Jakes for any auto body repair.......

Mr. DiMichele is a great guy and very good at his job. He found me a door for my 2008 Suburu in a…read moresalvage yard and saved me a lot of money. His staff made my car look like there was never any damage. I would wholeheartedly recommend Jake's. (And they play great music in the office.)