Rude and arrogant staff. I dealt with Amy K. who I found to be condescending and rude. Once she saw…read morethat we were merely spending $2000 she turned off like a light switch. She gave us a quote but never returned our calls or emails. I drove to the store to see her sitting and talking to coworkers. We still count get any of the snobby staff to wait on us. I guess if I wore a tuxedo they might have noticed me. Pottery Barn was happy to help us so we purchased there.

I typically only shop at this store around the holidays because it offers a lot of unique white…read moreelephant gifts/stocking stuffers. My complaint isn't about this location in particular, but about Restoration Hardware's return policies in general. RESEARCH the return policies before you make any purchase you think you might return. For a Christmas gift I went in the store and bought a very large scrabble board that with tax came out to be somewhere around $240 and I paid with cash. On Christmas morning my dad opens up the box to find a completely damaged board that looked like all of the wood was warped - the surface was bouncy, broken in areas, and completely uneven. I went to the store and intended to exchange it but of course it was out of stock in store. I decided to do an online exchange but they wanted to charge my credit card for a new one and would do the return on a separate transaction. I told them I didn't want to have a charge on my card and asked since I paid in cash if they could return it on a merchandise card and pay for it that way - they said they could not do that. So I decided to do a complete return and not even try to exchange and that's when they tell me that if you pay over $100 in cash they cannot refund you in the store, they have to mail you a check that takes 2-4 weeks to deliver. This policy is stated on the back of the receipt but you DO NOT know this until you've already completed your purchase! Since I had no other choice I agreed to get this mailed check - OF COURSE after we complete the process they tell me that the checks are processed on the 15th of each month. Today is the 30th. So the earliest I can get my money returned to me is a full month away at the end of January - but after doing research on other customer's reviews it sounds like in most cases it takes the full 4 weeks to be delivered so I'll most likely get it around Valentine's Day. This is RIDICULOUS.